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January 2024 by Jose Lopez
Terrible service, just one ATM is horrible, the service from Bank of America here I do not recommend at all and they are also rude, I hope they take action on the matter.
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October 2023 by Susana Garcia
Excellent service
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October 2023 by Roberto Nuñez
Excellent attention from the young Francisco and Roberto.
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September 2023 by The Last Will Be First
Friendly and efficient tellers.
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August 2023 by Redenna Corley
I waited in line for the one teller available. The line didn't move for over 10 minutes so I had to leave. Why can't they have more tellers? You can't talk to anyone without an appointment. Ridiculous!
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July 2023 by Kinnari Patel
Very stupid bank location ever. They just refused to take coins as deposit. I have owned a business so I get the coins from the customers, it’s not like they are my personal money, it’s from the business. If I can’t deposit the coins where can I go to deposit them? Very stupid and very rude behavior of bank employee. Didn’t even listen to me and just said no because the bank doesn’t have enough space to keep the coins!!!
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April 2023 by chaimae mamas
Carlos Escobedo was very helpful to me and very nice. His services were quick and efficient.
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August 2022 by IRAM
I've gone to exchange change to bills and it was a pretty fast process, but to talk to a banker you need an appointment ?
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June 2022 by Mike Hamelin
always helpful, they have got me through several banking needs over the years. I like that they have a front person who greets you to determine what your needs are, so you don't have to wait unnecessarily in a teller line.
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March 2022 by Rosa Vega
I took my dad today to this branch because his debit card is blocked, he didnt want to call customer service because they were very rude to him a couple years ago. There was a banker helping someone alse so we waited until the banker was done and we approached the desk, he started to do something else and few minutes later he finally acknowledge we were in front of him and ask me to wait and went to talk with another customer, while I was waiting another banker came and ask me if I had any questions and if I had already spoke to the other banker I told him the banker told me to wait and that my dad needed help with unlocking his debit card and a travel notification he immediately give me a business card and told me to call customer service, I told him my dad didnt want to call due to his bad experience and in the past his debit card was unblocked there at the branch he said he couldn't do it because he was not even able to see the debit card if it was blocked, I knew he was just being lazy and didn't want to help us. I have a relative who works for another bank of america branch (unfortunately not close to us) I ask him if the process to unblock debit cards had change he told me nope.So as soon as my dad gets back from his trip he will close his business account and go somewhere else with better customer service.
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February 2022 by Martha Castillo
The manager from this location never helps for anything and always has a bad attitude. I’ve been coming to this bank for years now and ever since this manager has arrived it has been different. The last managers have been super nice and helpful.
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February 2022 by Ap Motors
the current manager is always in a bad mood and shows very little interest in the Latino community. This is the third time that I have been denied the Notary service offered by Bank of America. being that in the 9 years that I have been with them and in that Town it is the first time that I feel discriminated against and I will be thinking very seriously about closing my account and looking for another Bank.
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December 2021 by Shane Jacobsen
I came to the branch after online would not allow me to print my statement for my lending institution to purchase my new home requested statements. When I arrived I asked for assistance and Andrew who claimed to be the branch manager told me to get three copies it would be five dollars a copy. I told him I’d called the customer service they told me to go to branch and there would be no charge due to the technical error. I arrived he told me if either pay or not get my statement. I asked to speak to someone above him he told me to take a seat and call Bank of America but said he would not help me unless I paid the fee. Worst customer service ever I will be closing my accounts and credit cards I’ve never had anything like this in over 12 years with Bank of America worst service coerience ever
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November 2021 by carrie boysen
Andrew was truly a god send on Sat. So appreciate his kindness. Thank you again Andrew You helped in more ways than you know.
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August 2021 by Shantae S.
The loan officers here only see letters and numbers, not clients. Uninspired, unreachable people. Constantly distracted when engaging with you. Won't answer your calls or emails for a week until you call customer service on them. Absolutely willing to hear your entire story only to demolish your life and goals and job prospects without a single batted eye. No recourse when they destroy your loan more than midway. They attempted to relinquish my loan and any responsibility to my case at every turn, and succeeded when I have a month left in my current home and a signed contract for a new house. They won't directly answer your questions, do not inform you of policy stipulations or changes until it's too late. They will only respond quickly when you ask them to turn over your file to someone else, because they do not want to do their jobs. Do not bother.
