-
December 2023 by LymphaticE Noel
Don’t come here, unless you wanna be ignored three workers standing in chitchatting one teller at the window no one attended to the line of people. These people are getting paid to stand and chitchat, an hourly or salary. I think someone should take and pay attention to this.
-
October 2023 by Olga Galvan
I was so pleased with the service I received at this location. They went above and beyond to help me.
-
October 2023 by Kristina Vidrio
Angela at this location was so friendly and helpful. As a non member of BOA, people like her convince me to create an account with this business!
-
July 2023 by Dan Nowlan
Does. Not. Exist.This ATM is not where shown on the map!
-
June 2023 by Sinikka Dickerson
This is a great location. Never disappoints!
-
April 2023 by Nathan Dmello
This branch has unqualified customer service. They give you an appointment n when you arrive it’s not the same appointment date n time that was confirmed.Very poor customer serviceNeeds improvementThere is no local telephone number to communicate in case you need to change or cancel an appointment. The phone number listed in the branch is that of national number n have to go thru several steps n in the end you get a wrong person in North Carolina n he has no idea what is the local branch number so you can talk to the investment banker.Bye
-
January 2022 by Daniel Meneses Jr
Recently my account was hacked, luckily Laura DeLeonRelationship Manager & Lending Specialist was able to help me create a new account and close down the ones affected, I enjoy being with Bank of America. Great customer service.
-
December 2021 by Matt A.
Derek is awesome! He went above and beyond to help my mother. He helped us right away saving us a lot of time and trouble. Thank you Derek!
-
October 2021 by Jeremy Howard
Excellent customer service. Fast and helpful. Great location to come to for in-person services.
-
September 2021 by Cash Creed
Recently my account was hacked, luckily Laura DeLeonRelationship Manager & Lending Specialist was able to help me create a new account and close down the ones affected, I enjoy being with Bank of America. Great customer service.
-
March 2021 by kaykay Queen
Never had any problems with them, been going to this bank for over 4 years now.
-
January 2021 by Barbara S.
I am standing in line to make a deposit inside because BOA has closed all their drive thrus (really? During the pandemic; that's the smart thing to do? ). A healthcare worker walks up just after the door was locked and was turned away. I asked the manager why they couldn't make an exception for a healthcare worker in today's times but no exceptions could be made. They had to turn her away. By the way, BOA not only doesn't have a drive thru anymore and they also close at 4 pm. Worst bank in town!!
-
November 2020 by Reel Deal Dallas
I was refused service at this Bank of America. I was trying to get money $1100 out of the ATM. My card came back restricted. I went into the lobby to see why my card was restricted. The teller in the left corner sitting down was very unfriendly and very unhelpful. I asked her if there was someone that could help me with my card. She told me no one was available. Which turned out to be a lie. She had the worst attitude with me. No customer service at all. I was already irritated because I had just called the Bank of America customer service line that morning and upped my withdrawal limit. So now, I can’t use my ATM card at all? Today, I found out from the BOA Managers that all the procedures that the teller followed with me were incorrect. The Financial Center Manager II apologized for the “misunderstanding” as he called it, it was more of a lack of the teller wanting to do her job which was to help me, the customer that’s been a client of yours for a while and has all her personal and business accounts and husband accounts and children’s’ accounts at your bank. Leadership is key and if your Financial Center Manager II make excuses “ misunderstandings” for his employees lack of customer service, then you know what they say “ The Bad Apple don’t fall far from the Bad Tree”... Morgan, the bank specialist, on the other hand seemed to really listen with empathy to my issues and seemed very sincere and shocked that the teller did that to me. And Ryan, from ATM Fraud Services, displayed excellent customer service over the phone with me and should win the award for best employee in dealing with an irate customer. Nonetheless, you know what they say, 1 bad apple can spoil the whole bunch, so I decided to close all my BOA accounts and take my millions of dollars and just keep it under my bed mattress, thanks to the “bad apple” teller that refused me service.
-
July 2020 by Usman Zahor
this Bank cancel my credit card for no reason. I always made on time full payments. I was saving cash back points to buy something for my new born daughter. BOFA will not even let me redeem my points.
-
January 2020 by Michael Brown
I hate the fact that they discontinued the drive thru!!
