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November 2023 by David Barfknecht
Make a reservation days in advance only to show up and they don’t have any vehicles available. Employee’s response “well hopefully they bring back some vehicles tomorrow, I’m not sure “. Then he offers a Tesla, oh but it’s not charged. Why the hell would you offer an electric vehicle with a dead battery. A whole new kind of stupid at this location.
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October 2023 by David B.
Make a reservation days in advance only to show up and they don't have any vehicles available. Employees response was "well hopefully they bring back some vehicles tomorrow, but I'm not sure ". Then he offers a Tesla, oh but it's not charged. Why the hell would you offer an electric vehicle with a dead battery. A whole new kind of stupid at this location
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August 2023 by Mariellen Hemmerling
I was helped by Mayra Villarreal who was very helpful and professional- they even do a walk around with the car.Most reantal places won't do that.Rental got me from a-b without complaint so I'm content.
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July 2023 by Hoang N.
Worse effin rental service ever. Run...these people from top management down don't give a flyin fuq. From multiple overcharges to dirty cars. Whoever's running this place don't know what they're doing, as y'all can see from the low ratings and negative reviews.
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April 2023 by Geri G.
DO NOT USE THIS LOCATION. I REPEAT. DO NOT USE THIS LOCATION!!! You've been warned. Reserving a car is pointless. I needed a car to attend a funeral. I walked 30 minutes to get to the location only to be told that there are no cars available. My reservation was at 9. They open at 8. They could have called to inform me of this nonsense. As I'm walking out, they call me to tell me that there are no cars available. NO SH!T. I do not recommend this location at all.
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April 2023 by Jermarick Barnes
Make sure you take pictures of the keys being dropped off in the box . They will say you didn’t bring back the keys on time on Sunday . Call the customer service and report it . This my last dealing with them. Going to back enterprise for extra $100. They system suck and take forever give your deposit Back. Thanks for the lady at call center and the lady that left note at the desk.
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April 2023 by Ben W.
We reserved an SUV for a road trip to Florida from Dallas. Our pickup time was 2pm. We were on our way to pick up the car on time, when they called us at 1:30 and told us they gave the car to someone else.They said there was nothing they could do. They could not get us another vehicle. And we had to be in Miami in 24 Hours.I will never in my life use Budget Car Rental again. I should have read the reviews. I don't know about other locations, but this place is absolutely the worst customer service for any car rental place in North Texas.Please rent form somewhere else... fly... or take a Greyhound.Just remember, I warned you.
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October 2022 by Greg Stevens
I've been using this location for year, simply because of the convenience of the location to my home. I have rented from the 2-3 times per month over the past few months. I will now look for another rental company. After getting questions about charges on my company credit card used to book cars her, I noticed that they add on charges after the fact. Fuel charges and late return charges that were not accurate. I've never returned a vehicle late, and I've never returned it with less fuel than it had when I got it. I always stop at the 7-11 that is literally at the corner of their parking lot to put fuel in the cars each and every time. I would definitely look for another rental car place before trying this one. Service isn't great. They usually have one person working the front counter, and one person cleaning cars. Once, upon returning a vehicle, I waited at the front counter for 10 minutes. I eventually walked around the building to the back, only to find the girl that works the counter standing in the back talking to the guy who usually cleans vehicles. He was sitting doing nothing and she was standing doing nothing. There has to be better rental car companies than this one.
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September 2022 by Shawn Townzen
The best place, the staff is super friendly. I highly recommend this place to rent cars. I have rented multiple times here and not one bad experience at all.
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September 2022 by Hiedi Burns
The guy working the counter is rude then he tried charging me a higher deposit than the other budget locations that I use frequently. Will stick with my original location if I come back to Budget for another rental.
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July 2022 by John
DO NOT RENT HERE!!! Reservations no guarantee of getting a car. Available cars limited. Rent someplace else. Service poor. Long waits Rent someplace else!!
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July 2022 by Erin Homiller
Worst customer service at a rental car location. Agent entered our credit car information wrong and refused to re-enter it or run the card again. After talking with the credit card company and finding out she put in the wrong security code (40 minutes later) she re-ran the card with no issues. There was no apology or acknowledgment that she messed up. During our extended wait we saw 2 other customers have issues with cars come in (bad tires and expired registration). The car we rented had the fog light fall out 50 miles down the road.Horrible service and poorly taken care of cars. I would not recommend anyone renting from here.
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July 2022 by Shanae Gulley
If you can avoid this location I would suggest you do so. The pick up process was fast and easy. However, drop off was less than stellar. I had the car for 3 days and when I returned it it had a few crumbs in the backseat. I was told I would be charged a cleaning fee but I stated this would not be right because the crumbs were not “in excess” as the sign states at the counter. The guy at the desk said “it is at their discretion on what excess is and it’s 100 degrees out , I don’t want to have to vacuum the car in this heat.” This concerned me even more. If he complained about vacuuming, I highly doubt they are cleaning and sanitizing their vehicles between uses. They are relying on the customers to clean the cars. Do not use this location.
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July 2022 by Brandon Pratt
We got a great deal going through a third party.Picking up the car and dropping it off were easy with little wait.The office staff is very friendly and helpful.We will definitely rent from them again.
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June 2022 by Angela B.
Was not a pleasant experience, overcharged me , I had to call to correct. The deposit was overinflated with a major Corporate account and major credit card on file. Never again will I use this company.
