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March 2024 by Melissa Arp
If I could, I would give this pharmacy ZERO stars. My husband and I have 3 foster sons (working on the adoption process). One of our sons takes several medications including Concerta for his ADHD.The "lead" pharmacist filled his last prescription of Concerta incorrectly. She overrode the system and gave him a dose almost double the amount he normally gets. He took 3 of them before they contacted us letting us know of their mistake. They provided absolutely NO empathy towards us regarding this and were upset that I was so upset. They didn't bother to ask how he was doing nor did they call his doctor to ask how it would affect him. (They claim they did but I spoke to his doctor myself and they confirmed they never received a call from CVS regarding this matter.)As he is a foster child, I have had to report this to everyone - his doctor, Medicaid, CPS, all licensing agency's, CVS corporate as well as the Texas Board of Pharmacys. I spoke with the district manager of CVS, Vinn, and he is just as terrible as the lead pharmacist. Absolutely no empathy or concern for any patient.The Texas Board of Pharmacys is still investigating and has assured me that they see this as a very serious matter and will make it right. My son's doctor is now refusing to use CVS for any of my son's prescriptions in the future.Please please please, do NOT use this pharmacy! We now use Walmart and it is a game changer. I'm not normally a fan of Walmart but from the first time I used them to now, they have been nothing but pleasant and helpful!
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March 2024 by w aim
Very long wait
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January 2024 by greg james
Compared to other CVSs in Grand Prairie, the customer service here is fantastic!
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January 2024 by S T
Rude lead pharmacy staff refused to add my insurance information in the system for my prescription.
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October 2023 by Rick -
Take too long to pick up.. poorly managed, unorganized pharmacy location. Use a different pharmacy.
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September 2023 by Jessica C.
I wish I could write no stars. Horrible horrible horrible service. ALWAYS messing up scripts. Just one example. I received a text that a medication was ready. I show up and it's not ready. They tell me to come back a few hours later. I didn't make it back that day and I showed up the next day and it was not ready so I had to wait another 20 minutes. I work from home, so this is ours wasted and this is just one example. I am transferring my services to the CVS at Target.
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August 2023 by Stacy H.
Horrible CS every time I come here! I've tried to overlook, but WHY do you have registers only for the cashiers to just stand there TALKING AND LAUGHING with each other, then give you a dirty up and down look bcuz you "interrupt them" if you ask a question??!! Is this what you pay your employees for?? Every time I go... open registers, but customers waiting for the self check out. Ridiculous!! I'm taking my $ somewhere else!!
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May 2023 by Ken L.
Just got back from your drive-thru to pick up some medicine. While she was as pleasant as can be, the person at the drive-thru window has a severe communication issue. I had to repeat all of the my information no less than 5 times and when she spoke to me I could not understand what she was saying. While I am all for giving folks of all nationalities an opportunity at employment, you don't put someone on a drive through window or front desk who can't speak or understand basic English.
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April 2023 by Christi
This was the worst experience for my elderly parents that had to wait 2 days to get their medications and to top it all they waited 2 hours outside for their medications to get ready after saying that the medications were ready.
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April 2023 by Gil C.
Do not buy Gift cards from here. Or any CVS pharmacy, it's a scam!!!! They don't work
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April 2023 by Laura T.
The CVS at 701 E. Main Street in Grand Prairie is Horrible! I would not even give them 1 star if i could. The Parking lot is always disgusting, garbage everywhere. The store smells like dirty diapers. The pharmacy is another story all in its own. I have had issues with them saying they filled a prescription, drive all the way over there and the prescriptions are not ready. You wait in line outside or in, then have to wait or come back. I am diabetic, so they upcharge us for Novolin R. They charge 300.00 for a box of 5 pens. The copay for one box of 5 is 38.00. Now I use 3 boxes a month. That is 120.00 before tax. If I get my prescriptions through E Scripts it is 34.00 for a month. Which is what it should be since they passed the cap law on insulin this year. So if i move to E scripts, my copays drop for a 90 day supply on all my medications. I am disabled and have waited 2 yrs for SSDI to be approved and I no longer can work, so the out of pocket expenses have made me find ways to save what i can as I take alot of prescriptions. So I call CVS and talk to the pharmacist about calling my prescriptions transfer in to E scripts, he got short, over talked me and got very beligerant over the phone. I hung up on him and called E scripts which in turn stated that he needed to call a number and have my insulin, one prescription transferred. He decided to go on for 15 minutes about how he follows the law, He is short 4 techs and only have 2, that he is busy and wouldn't do it. I have sat in line and listened to other CVS customers complain about how rude the pharmacy staff are. He definitely is setting a poor example to his coworkers and leaving the customers who need their medications at an affordable price to fend for themselves. If it was not insulin that i was in need of, i would just muddle through it, but why should i have to? I will never do business again with CVS after i get my medications transferred. I am tired of the way I am treated there.
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November 2022 by Tracy Tran
Rude people working here at pharmacy , the lady name shayma don’t even say hi to their customers, they act like I bothered them when I drop off my prescription, poor customer service
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October 2022 by M H
Waiting time for flu shot was more than 45' after scheduled appointment
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April 2022 by THE Infinitiversesaga
It’s cool
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April 2022 by B B.
Just want to thank the pharmacist, Vicki, who helped fill some prescriptions for my very sick dog at the lowest price possible. I appreciate the work she did at the end of a long day for me.