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March 2024 by Sonia. makayla O.
No customer service, very rude and unprofessional after I told them I didn't appreciate the pharmacist being rude to me she refused to fill my sons prescription who is very ill. She refused to give me her name and laughed at me.
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February 2024 by R Nava
This location is lacking structure and accountability. I can’t believe the difference in service from one of the Dallas locations to this Grand Prairie location. Unfortunately the insurance carrier has their contract and money invested in CVS. I truly feel at this point CVS Corp is not able to or even willing to correct the concerns that have been addressed by multiple clients in need of their medications and service. I will be reporting this to my insurance company as there have been times when they put in a claim to the insurance company stating I received medications they have not and will not release to me. CVS Pharmacy has made claims stating I didn’t have refills, or that I didn’t request the medications. Everything I do I do online with screen shots and email confirmations. So while this location might not be committing to the job there is still a paper trail showing my insurance company, medical provider, and myself have done everything correctly and it’s just the staff that is lacking.
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January 2024 by Shrieta Griffin
The pharmacy staff is lazy and pathetic. Used them do to having CVS Caremark benefits. Waited literally days to get an update on an Rx only to be told “We don’t have it and don’t know when it will be in” like that’s an ok answer to give someone regarding medication. Disgusting. I had my doctor resend the Rx to Kroger. I will most definitely be contacting CVS corporate
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November 2023 by marissa lynn
priscilla is a legend!!!! i went to eight different CVS locations in search of the puffer jacket snoopy. priscilla was the ONLY one out of all the locations i went to who went to look for me and found me the LAST puffer jacket snoopy available, and this was 20 minutes before their closing time! if you see this thank you so so so much you made my night!
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November 2023 by hannah g
Never had my medicine or kids medicine on time or at all never answers the phone stays on hold for a hour at a time even though there 4 to 5 people inside the pharmacy at a time they just walk around like a bunch of chicken with there heads cut off
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October 2023 by Shannon Morrow
What good is paying $8 to have your prescriptions delivered because you need them right away if they're going to tell you to just come pick them up.....I have no car.....that's why I chose delivery.....these people are useless
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October 2023 by Sabrina Fraga
This pharmacy sucks! They supposed to be open at 11am and here I am in drive thru at 11:03am and they closed. Dr prescribed my daughters meds on Tues…. 5 days later it’s finally ready. She’s damn near better now. This place is frustrating!!
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September 2023 by shira Daisy
Chose this cvs because it was near where I was staying. Had to pick up meds and was shocked to find out they cost over 1000 dollars without insurance! The pharmacist kindly showed me how to look up medical coupons online and had no problem trying out several codes I found and never made me feel like I was burden to them. In the end I walked out of there paying less than 50 dollars!
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September 2023 by Angelica Munoz
Definitely a 0 rating...pharmacy is ridiculous. I get a text saying prescription is ready so I go and wait for another 40mins to be told its not ready to wait for a text even though I already did and it still not ready. Then this time I never got a text so I called to check if it's ready so I don't waste my time and I've been on hold for 56mins. Other times they say a prescription wasn't sent over and I go to the Dr office and they show me they sent over my prescription. Never get my medicine and then weeks later say I have a refill waiting but I never even got my medication.
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September 2023 by Rrinrell
The worst! Waited in line for 45 mins. The staff was so unorganized. Line of cars in the drive thru stretched all around the building in a complete standstill. Customers at the desk would be ignored as staff were so busy handing multiple tasks at one time without any sense of urgency. There were 7 people on staff and everyone was all over the place. When it was finally my turn, my prescription was said so loudly I thought I was on a TV show!! Who does that? I had even tried to call ahead to get my prescription status over the phone but they refuse to answer the phone. Believe the bad reviews they’re true. I hope CVS does something about this nobody deserves this type of service.
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August 2023 by Mounika Maddipudi
Worst customer service. They don’t even answer properly. The printer is not working after generating the receipt. I have waited for 25mins for the prints. The personnel working over there is not answering properly where she is doing her own stuff without bothering to answer.
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July 2023 by Mariela Liz
I always go to this cvs because they are always willing to help you even though they .as be busy or have an issue with a customer or even if the machine is giving them problems also they go out of the way to make sure yur happy an our finding everything you are looking forAn for the pharmacy some customers don't realize an understand they have many jobs an also they help out other stores so all the bad reviews o the Philippines not right theybare working hard an deserve a 10++++
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July 2023 by Samantha ortiz
The pharmacy never answers calls and always gives you the run around judt to get your prescriptions.
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July 2023 by Marylou Rodriguez
Terrible service. Good luck getting your call picked up. I have called twice so far. Total time spent waiting for someone to pick up is 48 minutes. So ridiculous!!! Went in the morning to drop off Rx and while I waited I heard the phone ring but no one ever bothered to pick up. Pharmacists said he had to open the safe to check if he had the medication and would call me. Still waiting. Such terrible service. Management needs to do something about it. To bad the other CVS pharmacy don't have it so I had to drive a bit for this bad experience. What a waste of gas and time. SMH
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April 2023 by Vanessa A
the rudest pharmacy people i could ever talk to if i could put a 0 stars i would very very unprofessional VERYYY!!!! HOW DARE YOU PHARMACIST ACT THE WAY YOU DO SMH!!