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February 2024 by davyzip
I stopped into this tire shop today at a little afternoon with a fairly unique issue. I was fortunate enough to have Christian (who told me this was his first day) assist me. I described what I needed and he said I could be looking at a $125 fix. He came out and looked at two flat tires in my trunk that had been damaged when my son went through a nearby car wash (as much his fault as theirs). Before we made it back into the store, he stopped and said he was going to try and rebuild the damaged valve stems, in lieu of replacing them. The bottom line is, he rebuilt the valve stems and sent me on my way with two repaired tires for $0. This kind of stuff just doesn’t happen anymore. Thank you Christian and thank you discount tires. When I need serious work done, I will come here!
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February 2024 by Vincent Naputi
30 years of loyal business 6 cars in the family. So disappointed in the service here! Previously , i’ve had great experiences, But it seems that their only goal is for you to spend more money here. I Made an appointment to get my tires rotated and balanced, and left with nothing done. My tires have all been purchased here. like other customers, I was told that the thread was too worn out to be rotated. This store is money hungry, and dishonest. I will be taking my business elsewhere. I've been buying tires at discount tire for over 30 years. Look at the picture lots of tire left like 7to 8 /32. The sad part is this wasn't my first time. The 6 other cars in the family all have tires that will need to be replaced and we'll tough luck. Sears , toys r us , Montgomery wards all thought that they too need to be greedy. Well sad to leave but Im Taking business else where. 1500.00 dollars later no help...great job training your team to end your business for you in a hurry...??
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February 2024 by Fite Commander
Service was way off . Came in here for details on tires but didn't receive service. Worker was not knowledgeable for my type of service. Went to a different DT sorry and employee was able to help me and was knowledgeable immediately.
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February 2024 by Julie Downs
Thanks for checking my tires!!
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January 2024 by Ahyana Fultz
Carlos was very helpful & very kind! He knows his stuff and helped me out tremendously. Would definitely recommend coming back to this location
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January 2024 by Coco Matsumoto
They had this special line for the air only and he did it real quick, no wait, no charge! Thank you, discount tire!
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January 2024 by Nayeli Hernandez
I don't know why discount tires have such great prices but poor customer service. Do the workers know that their customers are the reason why they have a business?!
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January 2024 by Manuel Ocampo
Better than a car dealership and you can air up for free best deals on tiers
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January 2024 by Chelle
Took my car in because I needed my tire fixed, and when I picked it up, a piece of my door handle was broken off. Now, due to it already being broken beforehand, I wasn't upset, really. It was more because they didn't acknowledge it. I'm not sure what else they brake at this location, but check your car before and after taking it in for service. I called to speak to the manager, and he asked how did I know it had happened there. I told him, "Well, I did have to open my door to drive it up there." He said that I could bring it for him to look at, but at this point, why bother.
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January 2024 by Linda E.
Great deals on tires and always helpful. Free air and repair as well.
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January 2024 by misael salguero
Wouldn’t buy my tires in any other retailer. All discount tire are friendly and have the best deals in my opinion. They definitely have the best balance, wide tire selection and guarantee to beat anyone else’s price. I usually like coming to the location of 20 in Grand Prairie. The manager Angelo definitely knows and runs this shop like it should be. All the other staff as well are knowledgeable, clean and hard workers. Thanks again guys.
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January 2024 by Lucía María
The customer service at this location is very poor. They obviously don't have an efficient system to process and take care of appointments and walk-ins. They overbook and thus give wrong quote times (off by an hr or more) for service to be completed. They don't give an update when running over an hr behind and give disrespectful answers and excuses when I asked for an update.
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January 2024 by Anai Arzola
Everyone was super attentive, professional, and kind. I was having a rough day and you all made it better. I will definitely go back.
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January 2024 by May BO
So disappointed in the service here! Previously , i’ve had great experiences, But it seems that their only goal is for you to spend more money here. I Made an appointment to get my tires rotated and balanced, and left with nothing done. My tires have all been purchased here. like other customers, I was told that the thread was too worn out to be rotated. This store is money hungry, and dishonest. I will be taking my business elsewhere.
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January 2024 by Denise
Joe is so sweet and provided excellent service!
