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January 2024 by Christina Mendoza
After having the worst experience at the Carrier Pkwy location I called this location and spoke with Victor and he handled everything in such a friendly and professional manner and was finally able to help us after getting rejected over and over by Lexi and the Carrier Pkwy location. I wish that everyone had his customer service skills, he definitely deserves 5 ⭐️. And I definitely hope he gets acknowledged for his great work.
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November 2023 by Rosie Rdrgz
The worst ever ! I booked a car (suv) online and got a confirmation and I even called to make sure it was there and when I showed up the guy said he didn’t have any car for me that all their SUV’s had been being used since 27 days ago! Just wasted my time and also tried to charge me 900 for a simple Malibu. I’m so upset.
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November 2023 by David Hamer
Mark was awesome. Quick in and out and the Explorer that we got was clean and fully loaded
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October 2023 by Tori Barker
The manager was extremely nice, helpful and quick. Will definitely come back.
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April 2023 by jaime felix
When I rented a vehicle due to an insurance claim the lady that was attending me had an attitude the entire time, I believe her name was Lizette, I even saw her having an attitude with her male coworkers. I gave her attitude right back when she turned her attitude towards me. When I went to turn in the rental she ended up saying the car had hail damage (look up hail damage rental scam, it is something they like to do) and has been trying to charge me extra because of it. I have a 2 car garage, the car could not have gotten hail damage.
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March 2023 by Dickie Seeders
Got a rental here and was from insurance claim, but the wires got crossed and a P.I. shows up at my door demanding me to do what he says, I had no clue what was going on. They took the rental and are trying to charge 4x the fees now.
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February 2023 by Anthony Hughes
Enterprise is hands down the best rent a carcompany to do business with. Can't speak for all locations but this grand prairie location and the one in Mansfield are exactly like a rent a car business should be. IDo all my business with Enterprise, I don't even look at the other ones. Thank you Enterprise for being who you are , don't ever change.
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February 2023 by Ross Janes
Prebooked my rental aforehand. Was in and driving away in my rental in less than 10 minutes. Courteous service and a clean facility.
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February 2023 by Jennifer Mendoza
Very friendly staff! Super helpful! Josh & the manager there were very knowledgeable & personable! ?
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February 2023 by Rajasekar Subramanian
Highly recommend for renting cars. Customer friendly.
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November 2022 by Dr. Leslie Verghese
Good service; Victor is a great guy, makes sure that the customers are kept abreast of the progress. It’s a smooth in and out process. I was picked up and dropped off promptly at the mechanic’s place
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October 2022 by Lauryn Machac
Eeek I’m usually not a review writer but went back to look at the reviews written for this location. The most recent one posted seems to have had the same lady as I had an experience with today at this location. Let me preface that my situation was not entirely her fault, had some card issues going on and had to have a transaction voided twice until my debit card was unlocked but she insisted I couldn’t try again for the third time with the same card. After I left in frustration I called Enterprise customer service and they were apologetic for how she handled it and informed me that all that was needed to be done was have manager approval sent in through customer service to allow the card to be ran for a third time. She never mentioned this to me and basically said I can return tomorrow after I had already been dropped off and dropped my car off at the body shop. She basically said there was nothing I could do but return in 24 hours as if that’s just easy for someone who dropped a car off at a body shop to do. She was incredibly curt as the other review mentioned and if her own company customer service was telling me it was possible to have the card ran again, then the owner of this location needs to discuss that with her or hire someone else that enjoys their job and can be of the most help to their own customers, someone not so…curt. Yikes.
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August 2022 by Devin Davis
Pretty good service
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July 2022 by Michelle Thomas
Horrible experience, never going back to this location. Lizette Rodriguez, the Branch Manager, was extremely unhelpful and wouldn't stop claiming we were lying when we said we booked the rental at her location. Even though I showed her the Grand Prairie locations phone number on my recent calls list... and still she was still treating us like we were liars. I explained that we had very bad experiences for 2 weeks with other enterprise employees before her, to secure this rental, yet she was unsympathetic and rude. Was not helpful until we were very insistent. Only 2 people were working there. We had to wait over 2 hours for the car. She was curt and had an attitude problem. Would not recommend this enterprise in the least. I am a platinum enterprise plus member;I have nothing but good experiences up until this point.
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July 2022 by Jose Ortiz
Customer service was great Victor was polite and very professional. Just wish insurance companys can give them a little more room to work with cause our rates go up but they still put us in very small cars thats NOT ENTERPRISE FAULT.
