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October 2023 by kay eagans
I called today, Thursday, 10/26/2023 at 4:57 pm to make a payment. Went through the IVR and said wait time was 3-5 minutes. Waited about 1 minute when someone picked up the phone and immediately hung up. Of course I call back and got the after hours message. This is absolutely HORRIBLE CUSTOMER SERVICE. I understand people may want to get off at a certain time, but having worked in a call center before, you NEVER do that to a customer. This would've taken all of five minutes to collect my payment, but no, your reps are more concerned with leaving at a certain time than actually taking care of the customer. Poor service.
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December 2022 by Tammy R.
This company is a complete and utter disappointment. They let us run out of propane 3 times. The first I'll give them, the second I had set up the 'keep full' after the first run out and when I called back they just went 'woops' and said for some reason it didn't get set up but they 'promised' it was fixed this time. That was back in January 2022. Fast forward to December and I'm out of propane again and I'm peppering them with calls asking when they are going to be out to fill since it is clearly their fault I'm out again, 'oh, a week'. Then call Monday and they say they will be out, ask for a call when they are heading out so I know that this is happening. No call, but when I do a follow up call get notified there was a 'problem with my tank'. Ask for more info, no forthcoming. At this point I'm just done. I call Bob Baze Propane at 817-790-2146 who came out same day and discovered that Ferrellgas leak tagged my tank and just left. They leak checked my tank- there was NO LEAK! Bob's then replaced the old as moses pressure gage and filled my tank same day and I immediately set up services. I then called Ferrellgas to cancel services and they tried to tell me my BURIED tank was RENTED and they were going to come DIG it up. Needless to say we came to an understanding that this was not going to be happening since I freaking own my buried tank that I don't pay rent on.Thanks Bob Baze, Ya'll are amazing. Ferrellgas, you Suck!!!!!!
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September 2022 by Cheryl Till
Helpful, friendly, provided needed information regarding tank sizes and ability to transport.
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July 2022 by Alfonso Hernandez
Great place for us to always refuel our propane
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March 2022 by Angel Contreras_YT
Customer Service is terrible!Lady at the front desk acts like she is the owner .Can't even ask a simple question and she gets mad .Try not to get there around lunch time because she also gets mad and points at a sign at the front door . Where it says that she is at lunch.Avoid this place if possible .There are many places around the metroplex to get propane from .If you want bad customer service this is the right place .
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November 2021 by Justin Snell
Called to make sure they were open. Lady on the phone said yes. Great I'll be there in 20 minutes. Only to arrive to find out everyone was sent home for the day an no one can fill my propane.
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June 2021 by Bryan Reay
After doing business with Ferrell Gas for over 20 years I had the mis-fortune to come to the GP location today, I Came to simply fill a tank, first I had to wait for 10 minutes as district manager was in a meeting and he fills the tanks. Once he arrives he tells me the tank is out of date, I tell him it’s their tank, wants to argue about the tank, I ask why would you deliver a tank that’s out of date to you customer. Says it’s their divers fault, and they should have looked, then tells me I came off strong, and basically it’s my fault, that he, the district manager failed at his job, that the guy that fills the tanks, failed at his job and lastly the drivers that failed at their job and delivered me an out of date tank. Wow what an awesome, amazing experience at Ferrell Gas today! Thanks for the exchange and providing me an in date tank!
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February 2021 by Patty L.
Very disappointed in this company. Dropped the ball on our propane. "Customer service specialists" and "critical care consultants" were a complete joke. When I wanted guarantee that their mistake would not come out of my pocket, all of a sudden they were Johnny on the spot! Will definitely choose a new propane provider. The propane companies we have been researching are even cheaper by 15 cents a gallon. Ferrellgas is just one more company that shows that customers are not what's important. The bottom line comes first.
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May 2019 by Cassie Thompson
We needed to fill the propane tank on a rented RV. Ferrell gas was easy to find, had fast service, and reasonably priced. Service was extremely friendly and helpful, both out at the pump and inside where you pay. This is definitely where we will be going for our future propane needs.
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December 2017 by David Shearer
Our original gas company was Ft. Worth Butane in Haltom City, dating back to 1996. Their service was outstanding- the organization was headed up by Estelle and she was awesome, as were all who represented the company. They downsized over 10 years ago and handed their delivery accounts over to Sharp, which continued to provide great service. Ferrell has acquired Sharps accounts and thus far the experience has been as outstanding as that first call I made to Estelle over 20 years ago!
