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February 2024 by William valles
Thorough diagnosis/Inspection. A bit pricey.
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February 2024 by Paul Lenkowsky
Super good service .they always get the job done on time and they always do it right Highly recomend.
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January 2024 by Renee Werts
Very friendly and worked with regarding parts and time frames
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January 2024 by Bhartikrishna Pandit
Great place ?]
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January 2024 by Hashem Ghali
Very bad ?????
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December 2023 by Marco Espinosa
Excellent customer service.
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November 2023 by The Executioner
Purchased my four new tires here on 9/29/23. Came back today 10/28/23 cause my back right rear tire was flat. I didn’t purchase the warranty they told me about. They told me the tire was un repairable and I would have to purchase AGAIN. Waited for 2 hours just for them to tell me that. For just having the tire under 30 days should have a warranty that comes with the tires. Never again and After I pay my firestone credit card. I’m closing this account! This company is the worst ever.
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November 2023 by Izzy Salazar
The customer service at this Firestone was very disappointing. I brought my car in for a check because it was having trouble starting. I was told they would check a few things and to come back later. When I came back they wanted to charge me $40.99 for checking the "symptoms" my car had. However, when I came in the first place I was never told they would charge me for checking what was wrong. When I expressed my frustrations since I was under the impression it was complimentary, like other auto shops, I was not met with kindness by the manager, Hipo. He proceeded to be defensive and argue with me until I finally gave in. I feel very taken advantage of and took my car business elsewhere. I will never be coming back to this location.
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November 2023 by Terrelle Kiara
Terrible customer service quality. I stop by this location to check my tire pressure on all four tires and two add air to tires. After six or seven minutes staff approach my vehicle and knew while I was there and told me that I could just check the tire pressure and that the tools were right in front of me. This is not the greatest and probably hasn’t been for sometime.
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November 2023 by Jose G.
1 hour wait for tire patch all workers are lazy not doing anything bad customer service
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October 2023 by Peter D.
If I could leave zero stars I would. Absolutely TERRIBLE CUSTOMER SERVICE. I will never purchase anything from them ever again. My Fiancé and I have spent close to $2k in the last month on tires and alignments. She had a tire pressure sensor say low pressure she went back to Firestone and the person at the service desk said it was due to the weather. Excuse me we live in Texas and there's been no changes in the temperature that I'm aware of. After I CHECKED the tires one was pretty low 26 lbs when it should be 32lbs. Thanks for the help. NOT! While running some errands I noticed that my warning light said I was low as well. I stopped in at the same Firestone. This time the response was " there's the hose help yourself ". What, I sorry isn't that your JOB? After going inside to see if I could get any help I noticed the techs were pointing at my truck having a nice laugh. Great !! Anyway inside was less than helpful and pretty much directed me to corporate. Nice job who's running this business? As I was leaving another guy asked if he could help. I'm like finally someone is going to help. Yeah!! Nope he just pointed out the hose and said there it is. Yeah I got that already. Again absolutely no help. So I'm going to Discount Tire because they understand customer service. They actually have a dedicated employee that airs and looks out for issues with the customer's tires. Now some back story about me. I was a waiter for almost 25 years. If I had come close to being that disrespectful to a customer I would have starved and I would have been unemployed. This is classic example of short term gains for long term profits. Sorry for the length but I had alot to say. Peace
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October 2023 by Anna Coronado (Annie)
Had a metal shard stuck in my tire and had to bring it here to get it replaced. They told me it could take hours to change the tire. I was stuck in this city for 4 hours only for them to say they'll get to it tomorrow. It takes less than 30 minutes to get a tire replaced. There was no reason for this nonsense. I replaced it with my spare in their parking lot and got a new tire at another Firestone within 20 minutes. Don't go here.
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October 2023 by Luciana Love (Annie)
Had a metal shard stuck in my tire and had to bring it here to get it replaced. They told me it could take hours to change the tire. I was stuck in this city for 4 hours only for them to say they'll get to it tomorrow. It takes less than 30 minutes to get a tire replaced. There was no reason for this nonsense. I replaced it with my spare in their parking lot and got a new tire at another Firestone within 20 minutes. Don't go here.
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September 2023 by adam zink
Pointless to take my car to get an alignment and tires. Don’t even balance tires right, got an alignment still pulls to the left plus my steering wheel crook still, same or almost worse then before I took it in. Was gonna reschedule but pointless when they can’t even do it right the first time.
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September 2023 by Ike A
I used to be a big advocate of going to Firestone over other auto repair shops but this company not only robs people blind but does not provide good service on vehicles or to their customers. I came here to get a headlight fixed and I was told the cost to replace and install the head light would be $500 per light, which I thought was overly expensive. I ended up getting my own new headlight for significantly less ($129 for both headlights) and then was told the ballasts I had did not fit the headlights, they told me they could get ballasts that would fit and that I shouldn’t worry. After over a two weeks of being patient for this service to be completed, a ballast was finally installed. When it was time to pay they told me the cost of the ballast was $400. Yes, the ballast alone not even the headlight. I was appalled and asked to see the receipt for the headlight ballast and they told me the didn’t have one and this was the price, for those of you who don’t know a ballast for an Acura TL from 2005 is only about $30. I asked more questions about who they got it from and if I could get their number to verify the price, they got snappy and told me “look if you would like us to take apart the headlight, we could do that but you wont have headlights and you still have to pay for the service." I was stuck in a between a rock and a hard place so I had to purchase it and after consulting multiple auto repair specialist they told me I was ripped off, this wasn't the first time I have been ripped off from this Firestone either. My advice is to avoid at all costs.Services: Transmission
