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August 2025 by Noralba Gonzalez
Honestly place looks out of date, employees there were well very presentable and well spoken , the agent helping me out Ashely did a great job explaining my coverages & was super quick too , just wasn’t pleased that the place looked so outdated.
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July 2025 by Emily Mendez
Horrible customer service company needs to train employees more on professionalism .
“I am contacting you regarding an agent or “manager” as she claimed. Her name is Ashley and I was calling regarding a message i received stating that the message was very rude and unprofessional I worked in insurance for several years & I have never had a message like that either sent out or sounded so unprofessional. Your agent is very unprofessional and as a human being i shouldn’t have to take disrespect from anyone especially from a person working in customer service please give me a call I would like to know how you would handle this situation especially since I never got in contact with a manager.”
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January 2025 by LS
The agents are super professional and very courteous.
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April 2024 by Oscar Coello
I still have a hard time paying my insurance with this location...I have to call or go to a different location and office to payment my insurance... what's crazy I been with them to long..
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March 2024 by Angelina Moli
Thanks to everyone for the bad reviews ewww..escaped that trash hole...never going to Fred loyas they're thieves
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December 2023 by Homero Oliva
Excellent service thanks
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August 2023 by Leticia Hernández
Everything very expensive
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August 2023 by Ruben Glez
Crap insurance, not recommended. Bad experience. Besides, they continued charging me after the contract ended and when I went they said they would refund my money. They only returned 63 dollars out of 400 for one day of service... Terrible
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July 2023 by antonio alaniz
Very professional and no pressure in selling the product.
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July 2023 by Daniel Diaz-Trujillo
Fred loya insurance is the best !!!!!!!!!!!!!Go Fred Loya insurance !!!!!!!!!!!!! ????❤️???????? ???☕️☕️☕️??
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April 2023 by Alee Garciaa
I wish I could put their rating to 0 stars! The customer service was not it at all. I had called before hand about a problem that I was having with them and the person I talked to told me she couldnt do anything about it & that my best bet was going up to the office. Which I did, when I showed up to the office they told me that they couldnt do anything about it. She was explaining things with an attitude and looked at me as if I were dumb. She sucked at explaining things and need to have a better attitude towards her clients when dealing with problems that have a solution. Her name was Maria.
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April 2023 by Jose Luis Ramirez
The best in customer service
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August 2022 by Armando Sotelo
Terrible customer service I spoke on the phone and they almost hung up on me and for that reason 15 minutes later I canceled my coverage with Fred Loya and switched to State Farm, better coverage and no down payment I recommend that you switch to State Farm
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August 2022 by Itzelle Gonzalez
HORRIBLE, THEY TAKE THE MONEY OUT FROM MY ACCOUNT TWICE AND THEN THESE REPRESENTATIVES AND THE MANAGER DO NOT WANT TO RETURN THE MONEY. I CALLED CUSTOMER SERVICE AND THEY DO NOT ANSWER, THE GIRLS THAT WORK THERE TREAT YOU LIKE IF YOU WERE STUPID.
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June 2022 by rachael ornelas
I called at 9 this morning and told them I would be getting off at 6:30. I arrived at 6:54 and the door was closed! I KNOCKED AND THE LADY JUST SAT THERE IGNORING ME AND I CALLED TWICE RIGHT AFTER THEY TOLD ME THWY WOULD CALL ME AND NEVER DID.
