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April 2024 by Veronica GuzmanH
If I could rate a 0 I would unfortunately. The staff have no customer service skills, unethical, and surprisingly racist unless you know some one working at this facility...prepare to be there minimum 4 hours on your first donation. I sat and watched people I guess friends of staff members cut in front of other people without even having to go thru the entire process of checking their vitals. The lady with the long braids in booth 2 on April 21st to be exact...you can run cameras...if you Hispanic or White...go somewhere else.
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April 2024 by Coco Melanin
This place was in so much disarray. All of the workers were literally playing around and talking loud as if they were kids on a playground. I drove 30 minutes from were I was just to be told I couldn't donate because My iron was low even though I took my medicine, drank almost an entire gallon of water, and ate before showing up! I do the same routine everytime I go donate and have never had that problem until visiting this location. I honestly believe the gal at the booth didn't know what she was doing and seemed very inexperienced. I've visited every CSL In the DFW area and this location wins first place for the worst location ever!
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April 2024 by Shelly Salian
Very clean very nice staff !!!
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April 2024 by Lyons den
1 star is quite generous. Horrible service. Horrendous staff. Long lines. When staff screws up, will differ you.
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March 2024 by no Type
They have a very clean facility and the staff are great! There are always a few spoiled apples in the bunch of new works but they weed out within the first week. Other than that I highly recommend this location.
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March 2024 by lauren andrade
This place is gross. I take a person here and had to use the restroom while waiting - this is a "Medical facility" blood is drawn. There is no soap, no paper towels, no hand sanatizer. There is a slide lock on the doors you cannot lean/foot push the doors. I am surprised people do not leave here sick.
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February 2024 by vash johnson
They definitely got some good people working here
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February 2024 by Jess Brat
The worst!!!
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February 2024 by Hiedi Burns
The nurse at this location is so rude. Treats people like they are nothing..... I see why people avoid this location!!!!
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February 2024 by Isaias Ross
All the staff is very welcoming, very professional environment, if your down on your luck, and need to make some quick cash, CSL Plasma in Grand Prairie is the place to go, now if after 9 donations if they’d bump that $35 payment to $45 , it would be a lot better
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January 2024 by D J
I've been donating at this location for years, and typically it's a great experience. I usually enjoy the staff and have no problems with the procedure or facility. Lately though, I have been having more and more issues when it's time to donate. Initially it was just the employees who were getting sick or having to be home that caused a reduction of open hours. Now, they're without a staff nurse. That sucks for new donors since the nurse is the main person who gets new donors processed. But it also sucks for current donors who are flagged as needing to see the nurse. It would be super great if the system could tell a person they'll need to see the nurse on their next visit or soon. This info via the app or from the screener when you're there would be awesome! Finding out when you're there, schedule rearranged to fit these new hours and everything, is awful! And when you know that you need to see a nurse, you call the facility to see if and when someone would be there. Then, they'll have a nurse there most weekdays until like 3 and no one on the weekends. The suggestion: go to another location. Why would I do that if I live over here and have never been to any of the other facilities? Like seriously?! I've been dealing with this for a friend who hasn't gotten to donate for weeks because of this. But this should definitely be a system upgrade their engineers need to work on. Shouldn't be too hard an adjustment of code, right?I've loved donating at this location and company, but these issues are really making it hard to continue.
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January 2024 by Max S.
Long wait but lot of $ per hour. Never messed up my stick and kind. Some locations are worse than others but all the employees are 100%
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December 2023 by LaKisha Green
The first time I went it was cool ghetto cause the works play and talk to much with each other the 2nd time was a disaster it was close to 7 pm so everyone was in a rush I’mDoing the donation and it got finish well I didn’t get none of the return one of the staff came to adjust the needle once now the machine alerts you if it’s a no flow or whatever but they were playing so much and talking loud and cleaning so they could hurry up and leave they didn’t pay attention to the machine so when they did come I guess the flow stopped never returned and it sat there to long or something they were looking dumb and trying to figure out what to do because of the rbc loss so they gave me a Gatorade and said I had to sit there for 15 minutes so I asked to go to the bathroom and I got by the counter and felt a little dizzy next thing I know people were standing over me asking was I ok. Well I had to leave in an ambulance because my pressure was low. I never heard from them no follow up or nothing but the point is the staff was negligent had they been paying attention instead of focusing on leaving and playing around that would not have happened so be careful here!!!!
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December 2023 by Adam Watts
No problem with the plasma process itself. But someone should fire the big woman behind the counter that keeps talking about how you can't trust "White Folks." Racism in a place of business is unacceptable.
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December 2023 by Sheena Randolph
There is no control or organization. There's never enough workers. If your line is outside, why are there only 2 people. Management needs to do better. They sit and chit chat. Unapologetic. Not enough people? Put up a help wanted sign. It's ridiculous.
