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March 2023 by Mario Gonzalez
I love this store, workers are kind, helpful, and always willing to help.
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April 2020 by Raheel Rajput
Home Depot has third-party Home AC service and they are ripoff I paid too much to get better service but it's completely not worth it
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February 2020 by meryl mcgill
I saw A Refrigerator that was $879. I was told there was no delivery because it was Clearance,there was no delivery available. but delivery was free if i bought a $400 item. Does this mean that HD does not trust their repaired items to the extent that they will not even drop them off? So it would not be smart for Me to trust them.
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January 2020 by Dan Butterfield
Amber, at the customer service desk was a rock star, 5 star performance. She bought what we looking for up on line, turned the screen around so we could view the details of the item purchased. She even ordered it on line for us to have it delivered at our apartment. I value employees who take time with customers and not like my Home Depot where I need to send out an S O S on my GPS to find someone to assist me. Amber is a great attribute to your team at the South Grand Prairie Store. Think I found a new store to shop at.
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December 2019 by Manuel Jaquez
You find what you’re looking for and the staff are very kind
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November 2019 by Kimberly K Taylor
Ordered 6 wooden crates online paid and and told to pickup at the Grand Prairie Store on Nov. 1st. On Nov. 2 received a call that they didn’t have what I ordered. This is the second time I have ordered online paid only to be told they DON’T have them. Horrible customer service.
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August 2019 by Vicky Roop
got what i needed my self not much help
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July 2019 by Kelly C.
I cannot stress how terrible their customer service is. I came here to pick up tiles, and I had to wait for twenty minutes. They didn't even acknowledge me and allow people behind me to go first . When they were releasing my order, they were also criticizing my orders in front of me ? They told me to wait outside and that my order will be arriving soon to my truck. I waited for 30 minutes in which I saw no one came to assist. I went back and they told me that they ran out of the tiles that I needed, and to go to another location. How poorly the service is that they cannot even walk outside for a few minutes to announce this to me. I would give zero stars if I could. Never in my life have I've been in a store that give no value to their customers. I will never go to this store again .
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June 2019 by Queen B.
BEWARE OF THIS STORE IF RENTING A VEHICLE. If I could give this store negative stars I would. I rented one and the associate Josh did the inspection but we never went to the back of the vehicle granted I should have looked harder but I never thought it would end up like this. When I got back there was a rusted dent at the top of the van with pieces of white tape on the top and they said I did it how is it rusted I had it for 3 hours? Then the manager Chris said it had been in 3 accidents previously and that same spot was where they had to fix(I was told this when I came back). Now they are gonna try to put it on my insurance. If your trying to rent something here please take pictures and while they are talking during the inspection don't listen to them look for yourself so this doesn't happen to you. They kept saying the inspectioner was very detailed but I saw when I came back that he missed alot...like alot. They will make up all kinds of stories to pretend it was your fault(stories that don't make logical sense) and you can't even get a picture of the inspection. What kind of business is that and they don't hve their own insurance for the vehicles so just beware of this store. I though Home Depot would be better than this do they need money this bad...it seems like they knew I was young, a female, and alone during the inspection so they knew they could get me. Take your business elsewhere people.
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April 2019 by Vi M.
Denise from the Pro Desk was absolutely amazing and very helpful she helped me pick out the right accessories for my pergola, order cedar online, followed up on delivery etc.. very knowledgeable and an asset to this location. Great Job!!
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April 2019 by Jeovany S.
People at this location are poorly trained. They took 20 mins looking for a item. Plus another 25 mins in line. Don't think I'll be back to this location.
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November 2018 by Farouk S.
One of the staff members, Mohammed, provided great customer service and was very helpful with all my needs.
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November 2018 by Dawnotcho B.
I walked up to customer service with my mother who is a cardholder, she had returned product to another store received a gift card the mgr. Anthony said the number on the Id don't match he refuse to do any leg work to look up the transaction or call the other store. He was just trying to send her out to the other store . I step in and stated she will not be going to the other store I will wait to the issue is resolved at his store with a card holder with over 20,000 card limit at with your company. Ask for a district mgr number he said he don't have a number just a name I know that's a lie . So as I questioned being firm he accepted the gift card for the remainder of the balance for her purchase. Service is a FAT ZERO.......!!!!!!!!!!!!!!!!!!!!
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October 2018 by Elle L.
I recently needed a truck to pick up something about 5 miles from my house. Someone mentioned to me that Home Depot rents truck by the hour. I stopped by this location and was able to rent a flatbed quickly to make this pick up. The price is very reasonable, $19.99 for 75 minutes, which was perfect. If I ever need a truck again, Home Depot is the way to go.
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July 2018 by Delilah C.
Great customer service every visit but I had to recognize the staff on July 14, 2018. We were there around 11-1230pm and my husband had to return a gas tank with no receipt. He had just purchased it but needed a different one. We were shopping in store today so a store credit would suffice. We were greeted by a sweet Lady behind the counter and a Male associate next to the counter. They helped us quickly and were friendly. Shortly after, I found myself looking at succulents. I ended up with an Aloe Vera that was already potted! Under $5. Perfect for indoor use. Can't pass by these succulents without scoring a deal for something cute and easy to take care of! We checked out in the garden center and my husband had a few questions. The cashier was very knowledgeable. I have often been helped by him and can say, he is now my go to. What will I get on my next Home Depot adventure?
