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April 2023 by Adreanna P.
the Kroger on Pioneer Parkway is terrible. DO NOT transfer your medications there! I have been taking Armour Thyroid for nearly 10 years, with the same doctor, and this pharmacy gave me another medication instead. The pharmacy said my doctor didn't specify, but she did. The nurses at my doctor's office have been good at dealing with this mess of my medication, because this pharmacy messed up. The nurse at my doctor's office even asked me to change pharmacies. I will be taking the other thyroid medication, until I can get my Armour Thyroid later this week, AT ANOTHER Kroger pharmacy.
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March 2023 by Devin Davis
Very helpful folks, especially with the delivery!
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January 2023 by Jessica G.
Went to the pharmacy to pick up some medicine and the pharmacy manager, khalil is so rude and disrespectful. He quickly and rudely dismisses anyone he "helps" Didn't even answer any question I had about my daughters medication. Techs are helpful but horrible manager!
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October 2022 by Stephanie F.
This place is gross and honestly doesn't feel safe to walk in the parking lot.
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August 2022 by Serenity L.
The only thing I like about this store is the pharmacy. Anything else I need and stop here to pick up, it never fails that they are always out!! I have had to go to nearby cities if I want to shop Kroger!! So I just shop elsewhere
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August 2022 by Joseph Wanjuki
About a week ago, I asked a pharmacist at the drop-off window if they had a certain medication in stock. The person wrote down the name and dose of it, checked on the computer, and told me they had it. I told them I would have my doctor sent in the prescription and waited for a notification to come pick it up.When I come in today, they told me they were out of stock and the prescription was on back-order. The pharmacists recommended I check other stores to see if they had it in stock, which infuriated me, since that is exactly what I did when I come here last week! Lost me as a future customer!
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August 2022 by Brandy Gilbreath
Always has my prescriptions ready on time. Love the reminder calls to order my monthly refills. Friendly staff.
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July 2022 by Maverick R.
I want to be clear that this location is disgustingly terrible at customer service and communication. All I'm going to say is I'm new to Texas, I always did grocery pick ups at my local smiths and they did not treat their guests as such. Yesterday I placed a pick up order because I needed a few essentials for my sick babies. The time slot was between 6-7. Around 6 o clock I get a call asking "if I'm still able to pick up my order today? And if I'm there yet?". I was utterly confused as I have never received a call like this from Kroger... i did not check in yet so I wasn't sure why they were asking this. Anyway I proceed to answer with this ridiculous call and the lady says "ok take your time I was just asking a question" and then I get another call 20-30 minutes later again! Asking if I'm going to pick up my order today? This time it was a different lady I believe. I don't understand why I'd place an order for a certain time and day and not pick up when I've already paid for it, why do you keep calling me to confirm, I place an order for a reason which I shouldn't have to explain, but since they want to nag at me for placing an order! I'm taking care of my sick children, they need me and I don't have time for you to keep calling and asking if I am still picking up my order! this is very rude and considerate. I've made probably over 50 pick ups at a smiths in Las Vegas and have never received this confusing behavior. I would understand calling me if I was late after my time slot choosen, but not right at 6! Kroger do better! Hire better people and train them better!
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April 2022 by Travis parker
Best Pharmacy in grand prairie.. fast and friendly. I stopped going to CVS and Walgreens because they are rude and slow.
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November 2021 by Gladiola Gonzalez
Had high hopes for this pharmacy hoping they would get the job done. Come to find out they are just lazy. Call in to check if my prescription had been transfer from another pharmacy they said that supposedly the pharmacy that they should have gotten my medication didn’t have it. I hang up, call my old pharmacy and resulted that they did have it just nobody call them to get anything transfer!My old pharmacy was Walgreens and they actually got the job done but due to my insurance I had to change pharmacy’s!
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September 2021 by Karla T.
This Walmart is very clean has a lot of stuff. Soo big. Love it and people are very nice.
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August 2021 by Namaste 7
THIS IS THE SLOWEST PHARMACY!!! SUCH AN INCONVENIENCE!!! WHATS WITH THE NICE UPDATE THAT STILL DOESN'T HELP ANYONE THATS WAITING IN LINE FOR 20 MINS. DO BETTER!!!!
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August 2021 by Crystal Maxey
This store really sucked. Will never go here again. You can tell it's a older store from the layout to the smell in there. They didn't have a lot of items on my list. The prices are high. The only plus was the produce section was well stocked.
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October 2020 by Anae M.
This is based on the front end manager I forgot her name -i was a lot aggravated I'll add it later. I'm not saying anything about race which I prob should point out- how about a freaking pandemic- no time for this bs! So my son went kroger as he has done many time before to get a money order. First of all she asked if his name is on the card then assumes it's a prepaid card which it was but if it was ... and States we dont take prepaid cards for money orders! Per company policy... now that's a *&amn lie! How many people use those to pay bills? ALOT. as many times as weve done this this has NEVER happened. I'll be making a trip up there to speak to some along with sending an email to corporate.
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July 2020 by K S.
The staff is rude, poorly stocked most of the time, flies and gnats around produce, which is not the freshest, the store smells bad and feels dirty . I've shopped in this store for over 30 years, and over the past year or two, it has gone down hill fast, and more particularly over the last six months .... and the pandemic is not an excuse for any of the things I've mentioned here. I'll be shopping elsewhere from now on.