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May 2023 by Don Williams
Very good laundry service.
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January 2023 by Elizabeth D.
There is something wrong with this company. They destroyed an antique table cloth that I had and then they "lost" a huge king size heavy down comforter. They (Darren) said they would reimburse me if I filled out some forms which I did. Never could get a response from them. Luckily I didn't give them some other precious antique items to ruin which I almost did! I saw her place the tablecloth just over a bin she was standing next to without even tagging it. I should have known. This was over a year ago. Now they have the nerve to call me to update my credit card on file! I tell her (Courtney) that until they reimburse me I don't want anything to do with them! She says "I'm with the accounting department. Daniel will have to get with you on that" What? Stay away from this cleaner, what a mess.
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July 2022 by Scott Loid
Tried to drop off but was told I have to use the app. Pickup and drop off is free and they are still cheaper than comet. Quality of the dry clean is great too.
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March 2022 by Ben Swanson
I look casket sharp. Good job, thanks to all.
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December 2021 by C C.
Terrible dry cleaners. No customer service. The wreck your clothes and refuse to make it right. Do yourself a favor and don't use them
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June 2020 by Matt Lance
I just moved back to Fort Worth after several years and was looking into some local dry cleaners. I saw a few negative reviews but thought I would give them a try. Well, not the best first impression. I stop by about 5:20 to pick up my dry cleaning and when they retrieved the order 6 shirts from the order were missing. The attendant was courteous but told me she could look in the back but that the area was already locked and I would have to come back In the morning to see if they had the remaining shirts.Hopefully they will have them as I am heading out of town tomorrow on a business trip. Very disappointed.
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June 2020 by Joel Lawton
Horrible experiences. First time my clothes were not done on time. No apology.Second time, they lost my clothes. Never called. I had to inquire a few times.No apology.Leaving for a trip tomorrow morning. Told them how important it was. Have claim ticket stating when clothes would be done. They were not done. They said they had called me all day. No one called me once. I asked for my clothes back. Was told I couldn't have them till after the time i had to leave.I told them that wasnt good enough. I used the BS word. That's it. No other words. I did not tell though I did raise my voice.Shoved out the door. Had to call the police to get my clothes back, and they were all wadded up ...There is a Comet about a half a block down the street.It is not worth it. Go the extra half a block.
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June 2020 by Angel Guerrero
Had hopes of getting a few pieces dry cleaned this morning. I was told they wouldn’t be ready until noon, I’ve had them done before in the morning here at Gunns and they were ready at 10am. I don’t know what the difference is this time around. I pay extra for them to be rushed , don’t know what’s different this time? I live down there street and thought it would be the same as the previous times I’ve went. Great work just a bit inconvenient this morning, assuming because I called instead of driving up to the store.
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June 2020 by Todd Absher
What a great company! They always do such great work! I don't use dry cleaning very much but when I do, Gunns is the only place I go!
