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October 2023 by Carter Miner
This place has amazingly cool looking glasses cool building and also good customer service
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September 2023 by Beau Haynes
I took a trip to Arlington and forgot my contacts. I called them right when they opened at 9AM, and they had no problem giving me a set of trials to get me through the weekend. Absolutely saved me!
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May 2023 by Manya Umamahesh
My husband lost his glasses, came here thinking they can understand the urgency of his situation, but it was the opposite. They took over two weeks to get his glasses ready, when I called to check the progress after two weeks, they gave a vague excuse of insurance not giving them an answer, and the next day magically the glasses were ready at 9am. Either they don’t care enough or negligent, I’m not coming back here again.FYI- this location over charges for services which are already covered by insurance.
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March 2023 by Sarah B.
Scheduled an appointment for this location and confirmed it via their text message immediately. I was called by the staff on a Tuesday (about my Thursday afternoon appointment) to confirm my appointment and provide insurance. Both of which were done during the confirmation process. I attempted to return their call Wednesday morning but they were closed. I called them the morning of my appointment and was told my appointment was cancelled and the only available time 11:45/12. Well before my original appointment and not during my scheduled PTO. No notice was given that my appointment was cancelled either. Had I not called I would have made the drive for nothing. Frustrated to say the least, but lesson learned. I will not be using this office and will not refer friends or family due to this.
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January 2023 by Booker Law (The Buyer's Book)
This MyEyeDoctor location used to be a TSO. Nevertheless, when I searched for TSO locations near me needing to have my young son’s glasses repaired, it came up.I called them to verify that as a client of another TSO, I could go there for repairs instead of having to go all the way to the office where we’re patients. Beth answered and told me that this location was no longer a TSO, but that if it was convenient, I was welcome to still stop in to have the repairs done if they had the necessary parts. We’ve all heard the old adage that “nothing in this world is free,” but true to her word, Beth accepted my son’s glasses and fixed them for no cost, all while welcoming us and treating us as if we’d always been customers here.Needless to say, I will be coming back and sincerely appreciated the courtesy and professionalism this office showed, even as a whole different company.
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December 2022 by Brothers Volleyball
Was pleased with the knowledgeable staff. Technician was quick and effective. Doctor explained everything about my vision. Was offered eyedrops to help with my dry eyes. Selection of glasses was generous. Measured for my no line bifocals twice to ensure accuracy. Thanks to the great staff and Doctor. I will return.
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December 2022 by Zona Watson
The staff at this location is great. They are very helpful and make sure you are satisfied. They are welcoming and you get prompt service. This is where I will be getting my glasses from???
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December 2022 by jay key
Customer service was great .. very clean and nice will be back to visit
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November 2022 by Melanie Quiroz
Had a great experience friendly staff and very helpful. Good variety of frames to choose from
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September 2022 by Dee H
Online says closes at 3 today 3/19.Got a message my glasses were ready to be picked upCalled them to double check and the guy said yes they are are but you have to come Monday because we are closed. I told him online says open until 3. He said they are doing inventory.How hard is it to just give me my glasses. Their already paid for... and I work Monday, so today would have been a great day to pick them up.If you're not open at 3, the time needs to be changed online so it's not misleading...
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August 2022 by Aaron Sifuentes
Melanie was really helpful , she helped me choose some sunglasses. And miranda & daisy treated me really well and very polite
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May 2022 by Reina Reina
MyEyeDoctor Optical at this location is doing something real wrong and injustice. It can be one or the other; or is the Lab or is the Optometrist that is not doing a right job.Believe me it is not only me but many people, specially children and elderly that need to go to WALMART'S Optical with their glasses complaining about that they cannot see when wearing MyEyesDoctor glasses.I never used my new glasses, they still in their case because I cannot see when using MyEyesDoctor glasses. Please, someone needs to investigate what is going on at this location.
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May 2022 by Veronica Quinones
Go see Freddy at this location, He was great! Freddy helped with choosing frames and giving a breakdown on co pays, payments, and add-ons. They lady who does the scans before you see they eye doctor was very patient and knowledgeable about all the machines. Now they check out lady maybe she was having a bad day because her vibe was totally off. Eye doctor was cool doesn’t talk much when means Overall visit was quick. I’d say 45mins-1hr from start to finish including picking frames.
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May 2022 by D X
This optometry office has exceeded our families expectations! Dr. Fan gives the best prescriptions and has helped with all my families eye emergencies. My insurance is always well explained and the opticians always help me choose the best fitting frame. Don't let the company change scare you away! New company=New technology, advanced healthcare, and more selections! (:
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May 2022 by Azu A.
Love the service been a patient for years and I have no complaints about Dr. Fan I'm super pleasedwith the work he does. I love how Dr. Fan throughly checks you for any issues and will answer any questions or concerns you may have. Will also do follow ups when it comes to contact lenses to make sure you can see and feel comfortable with them I just love the service.