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March 2024 by Nicole McClain
Worst place ever. I feel like I'm being scammed at this point I can't even get to my stuff ???
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December 2023 by kanisha deshuna
WORST PLACE EVER PLEASE DONT PUT YOUR STUFF HERE! I DONT KNOW WHO THE HELL OWN THIS PLACE NOBODY EVER ANSWERS THE PHONE! They got my stuff lock and I can’t even contact nobody to come get this lock off my stuff and I don’t know how to get my things out I called and called and called no damn answer! I’m fed up at this point! I pay my storage! It’s upsetting ghetto and not right I WILL BE CALLING THE POLICE AND PUTTING THIS STAFF UNDER INVESTIGATION IM DONE PLAYING WITH YALL AND MY MONEY IS THE OWNER DEAD????
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October 2023 by DELPHINIA Thornton
Alright folks, listen, good pay attention. I came from California. I went in a storage on Pioneer.They broke into it.When I say they broke into it. I meant public storage staff. Okay, we got passed that 1 so again. I rented a storage in grand prairie on 161 once again, they broke into it, the staff. When I made noise, they terminated my lease.No outside person. We gave our key to Cameron.So my word to everyone is go inside your storage. Check thoroearly because public storage support. And hires thieves backed him up. When you make noise, they terminate your lease. I will keep sounding off until someone answers or hears me. I have sent emails to headquarters the main office. To see yo, you get no response. You get a text. Message saying your l Lease been Terminated
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September 2023 by D L.
this is the worst in terms of customer service, I have called a week straight to speak with someone regarding my accpunt. no respo what do ever. I call the customer service # and they say that no one works at the location, so they can't help only refer you to the office # of the buddy office with Ingred as the buddy management. they have had my possessions hostage for a week and no contact info for you to speak with anyone. I warn you not to use this area office
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May 2023 by Scott Faulkner
It was a fast and helpful place the gentleman was helpful and quick to make sure ? you got what you needed PS Robert was very informative and helpful ?
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March 2023 by Alonzo DjAlo De Leon
Beware!!! I had 10x10 storage for close to 2 years and just last month found out management sold all my stuff by accident. I had lots of stuff in there including many vintage bicycles. A month goes by I can't even get a settlement of my loss. They are dragging this situation. They made the mistake not me. They offer very little $$$ to what I had in value around $2000 for my collection of bikes. Then they told me to come back cause my stuff was some what there. Very upset for the loss of my collection. There was stuff in there that was not mine. Mattress box spring and 3 backpack of clothes.
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March 2023 by Ernesto Mora
Very nice storage complex, went in for to ask about information about this place and was met by a very happy Caucasian young man who eagerly helped me and quickily helped me acquire my storage unit. Looks like there are some good employees because it is always well maintained and up to date. Gonna keep storing items here until I die. Thank you my friendly neighborhood storage unit
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March 2023 by Samuel Jehring
I am very pleased with the storage space, and will be moving in more soon. I am appreciative of the new locking mechanism for the storage unit. Very compact and effective.
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March 2023 by Cesar Prieto
You can never get a hold of the management. I had to pay two months while the unit was locked from me. I called corporate to ask for a refund or reimbursement till this day. I have not hear back from them. These will be my last month at these location.
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February 2023 by Vera Corp, LLC
Absolutely horrible customer service. They never returned numerous phone calls, emails and voicemails. The so called property manager is a rude example of unprofessionalism & needs to be fired immediately. Don't recommend ANY public storage. Still was never refunded on a storage I NEVER could get access to as I was sent the wrong access code in an email. I never leave reviews so this shows how much this was warranted. ZERO STARS
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February 2023 by Maribel Estrada
I had an appt to get a new lock at 12pm today! Drove over 45 mins to get here and no one is here and no one will answer the phone! Do not use this location! and I agree with the review below, do not use this facility unless you are certain that you will never a person to be there to help you or speak with someone on the phone from this location for assistance. No one is ever there!
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February 2023 by Damon Adams
Property was pretty clean and in convenient location. Customer service was very attentive regarding my reservation and was able to move in with no issues.
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January 2023 by Jill R.
I have been renting at this location for 5 years. Have moved from the old storage units to the newly constructed ones when they became available. I have had my fair share of bad experiences with different storage facilities and some with this location also in the beginning. But, when Donna, current manager, came to this location I have been nothing but highly satisfied!!! She is the best!
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January 2023 by Alexis Smith
I rented an air conditioned unit from here which meant that I needed to a gate code and a door code. I only was sent a gate code with no idea that I needed another code.So, I went back the next day hoping that I could speak to someone but realized that the office is locked and no one was there. I ended up calling the office multiple times and left a voicemail. I found an option that would send you the codes but, it didn't work. The next day I made more calls and still could not speak to an actual person. This is when I realized that if I wanted to speak to someone I'd have to say that I wanted to rent a new unit and not that I needed help.This cycle continued for an entire week of me calling and speaking to customer service who had no idea how to help me. Their solution was for me to leave a voicemail for the property manager. I have left multiple voicemails from the location's line and a voicemail for a direct number. As of writing this (a week later) I have yet to get a call back from any of my messages.I can say with 100% certainty that if you are sure that you will never need assistance or to speak with anyone this is a great place to rent from. If you do end up having problems however, I recommend moving your things to a different facility.
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November 2022 by Tim Edwards
The past couple times I have been to my unit I've noticed two girls cleaning and working at the property. WOW is it looking better. Keep up the good work!
