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January 2024 by Fierce P.
I don't know why they have it listed as being open until 1 AM if they are gonna close 30 minutes early.
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December 2023 by Jordansmommy C.
This store needs a complete employee training in customer service.Before I go into the bad- there is a young lady in the Cold Cut department "Miracle". She is nice and efficient. She maybe new because she was not very quick and the other ladies there kinda left her hanging. She asked for help and they declined saying "you can do it"! Not rude but also not helping customers or her to get the selections to the customers quicker. The other two older ladies just fiddled talking while she diligently helped the people in her line. Order was perfectHOWEVER, the available opened lines.....RIDICULOUS Self check out started with only 2 opened and 1 opened line with a cashier. At least 20 people were in the line as the Female manager chatted with another employee near personal hygiene and the young ladies in self check out just there. Finally the manager entered codes on self check out (which obviously could have been done sooner to prevent lines) Several people had left their items and left the store after seeing the lines. A lady next to me asked the "manager" for help with a digital coupon- she was clueless and asked one of the girls who was just "there" and she was rude in my opinion with her response. Neither of them helped just said how but kept walking away instead of walking her through the steps. The lady was livid and I hope she escalates her complaint because it was very rude and unprofessional. This Kroger is definitely a last resort I would prefer to drive further for better service.Mr Kroger look into your employee selection at this location I am sure you are missing out on a lot of sales.
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September 2023 by Elaine K.
I hate this Kroger's. It's dangerous. Place looks dirty. Food isn't even cheaper here. Only one cashier open.
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November 2022 by Crystal J.
Long lines cashier slow don't have many lines open my son work there they ain't even paid him n the ppl he work with that wasn't a boss was yelling at him he ain't nothing but 16 his first job he still learning
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October 2022 by Carlos V.
I went to the store on 2525 West I-20. I don't know what was wrong with this place but the 2 employees I encountered went above and beyond. Dennis in the freezer department and Bryan working lot were both super friendly and informative. It's great to see people that take pride in their job. 5 Stars to both of them and to management for hiring them. (My receipt reference number is 392615)
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February 2022 by Monica H.
It's 8:30 am on a busy Wednesday morning, before a storm coming. NOT 1, I REPEAT, NOT 1 checkout lane open. Only self checkout lanes open with 1 worker assisting customers. Plenty of kroger associates doing random walking and chatting throughout entire store. Terrible!!!
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December 2021 by Alice L.
This is by far the worst Kroger ever. You know their motto is that they have fresh produce. Well I can assure you this location is not working with that. The produce is bad and moldy. It's so chaotic here. Go to a different location this will only make you feel defeated every time you shop.
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January 2021 by R S.
The place to go to catch covid. I went to the meat/seafood department. I observed the woman working the seafood counter pull down her mask wipe her nose with her hand and then go back to work. The gentlemen the was cutting meat was wearing his mask completely pulled down below his nose. When i went to the front of the store and asked to speak to the manager, he arrived with his mask below his nose and insisted on standing within 3' of me. Upon hearing my complaint he acted as if he could not care less.
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May 2019 by Christopher Janssen
Smoking is permitted here, and there is usually someone smoking.
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April 2019 by Becca S.
This Kroger is terrible. I have come at a few different times of day, and it is ALWAYS terrible. People say it has been remodeled, but you sure couldn't tell by looking at it. Let's start at the parking lot. Carts EVERYWHERE. So much so you can't hardly drive down one lane because they are stacked up so deep it impedes traffic. They are pushed up under trees, ok the sidewalk, everywhere but inside. This was about 4:00 in the afternoon. The store was not crazy busy. I have been here before, at night, when they definitely were not busy and it was the same problem. The inside doesn't look recently remodeled, they have no belts at the checkout stand, you just push your cart up. Not that it matters anyway, there is only one checkout open and they are expecting everyone else to do self checkout. And that line is going all the way down the freezer section. If you need any help finding anything, good luck. You also won't find someone to assist you. I made sure to fill out my receipt survey about this visit. I sure hope someone reads it.
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October 2018 by Grace A.
They are currently remolding the inside, so you may need to ask for help to find things. Wine is on the whole other side of the store I did a major workout in there on 9/28/18. Staff is approachable and helpful. Food is fresh. After 10 pm only self checkout available. They close at 1am.
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June 2018 by D S.
No cashier's working. Two long lines for self checkout. Guess customer service is not a priority here. RIDICULOUS
