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January 2024 by Honest R.
Their warehouse has rodents in the furniture. We got our bed home and it had rodents inside. We noticed it when we laid in bed at night and felt things running around inside the mattress. It was a horrific feeling. We had others to try it out and they couldn't believe it either. And when you use your RTG credit card there, you have to put a portion of cash down in order to use it. And then if you don't use your RTG credit card after a few years, they just close the account, but don't inform or warn you beforehand. Not a good experience.
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October 2023 by Joanna Delaney
Kristine (Red) was THE Best help!!! I absolutely felt like she was placed in my path to help me with furnishing my First living room and had MY best interest. I totally will go back for my other rooms and suggest you ask for her when you go there!!! She is GREAT!! The quality and prices are phenomenal here!
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September 2023 by Anthony Alvarez
Only reason I am giving one star is due to the good communication I had with Opris Thompson (3rd party Moving company).Omar our sales guy, sent the moving company the wrong order # for delivery, Kim the manager tried washing his hands from the mistake and he tried switching the blame onto me for not following up with the moving company as soon as I left the outlet. He was a rude manager that persisted to speak over me when I attempted to explain my understanding of the situation.Whatever you do, just make sure you actually confirm with the moving company as soon as you leave, Rooms to go will wipe their hands clean if any mistakes were made by their sales people. & then they’ll either try to blame you or try to get a discount from the moving company when it was clearly not their fault.
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August 2023 by Vanessa Trevizo
Margaret was amazing! Right when we walked in she led us to the mattresses. After she let us look around and right when we were done she was there to help ! Got all my purchases done fast and easy. Thank you Margaret!
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August 2023 by Black Sensai
Purchased a 3 inch low profile box spring. The price was great! The service was excellent!
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August 2023 by Iman Hadi
I just bought a tv stand a few days ago and when I checked it in the store it was normal. Now the 2 drawers are both broken on their own. I paid $388 plus taxes which came to almost $400 for this piece of trash and they did not refund because they know they sell damaged furniture for very top dollars
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August 2023 by sylvia Woods
I recently bought a bedroom set and two floor rugs. My salesperson was Ms. Margaret, who was awesome!! at customer service. I slept on the mattress for about a week and noticed that i was sinking into it, which was very uncomfortable and painful. I returned to the store with my concern and spoke with two managers, Melissa and Kim Woods. Neither of the two seemed concerned about my issue. Melissa even said we don't sell mattresses based on your comfort level so i was told i would have to keep the mattress for about 30 days, and we will note it on your order when you bring it back in for someone to take a look to see if it was defective. I explained that i didn't want any money back but too purchased a more expensive mattress and was still told no so I have to suffer for 30 days with a defective mattress my family and I spent over $4000 that weekend in that store so money was not an issue so i'm stuck with a mattress that does my bedroom set any justice I have learned a valuable lesson at Rooms to go never again :(?
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August 2023 by Angela Dennis
Went in there today and never got greeted with a hello or may I help you with anything? This place dosen't thrive on customer service. Rude people
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July 2023 by TRICE KLOVE
I gave this place 3 stars because of Ms. Patricia, who worked in acceptance now she's a very sweet lady but she is no longer at the store. She looked out for me much as possible I was always honest about my situation do to my medical issue that put me under LOA from work. Also I had to go under postpartum because my twins decided to come at 22 weeks talking about a year. So this guy name Richard took over her spot the same respect I showed Ms. Patricia I showed him despite of my kindness and honesty he was very rude????.I explained everything to him and today he had the nerve to ask me well how are you getting paid? It's none of his damn business the amount I was making in the job is definitely different when your under some type of leave it's less than. I will never purchase anything from this place again I can't deal with people like him acting as if they not only own your account but the entire place in general. This the second time he got smart at the mouth he has any respect for customer's I reported him sure did
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July 2023 by Bombdigity
They have decent stuff at times. Good place to go if you know what you're looking for and want to pay less. Just hard to find what you want in stock.
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July 2023 by Darnal Sagar
At least provide a proper opening hours.Closed on Tuesday and Wednesday. But it has not been updated in Google.Jeez!! traveled 45 min for nothing.
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July 2023 by N M
Great deal for this 4th of July. I got a dinner table for 1/2 price.
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June 2023 by Anna Imé (Imé)
Customer satisfaction is definitely NOT something this location is interested in. They will tell you what you're buying is brand new in box but force you to take floor items that are on display because they " ran out " of new box items. On top of that WITHOUT a discount. Interaction with the manager was unsettling. Will not be back, go to HOME ZONE instead, same items and truly NEW IN BOX plus 3 year protection plans AND HELPFUL staff. Unlike rooms to go outlet where everyone was slouched on the couch as if they were at home.
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June 2023 by Brian C.
We needed a couch for a new space and as soon as we walked in we were greeted by Sisko. From the start he was very professional, friendly, informative and courteous! Everything that we looked at and asked about he knew the answer! Excellent experience for us! Great job!
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April 2023 by Magaly Guzman
Some of that furniture should be in a dumpster. Don't waste your time. I understand Outlet but it is getting worse and prices are as high as the regular store.
