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October 2023 by Esai S.
Worst customer service experience. Waited 2+ hours for a damaged retuned. Customer service failed to communicate properly to ensure item was replaced within a timely manner, Manager personally stated undamaged item would be presented upon return and would be ready in 1 hour. Upon return no item presented and told to keep waiting. Just asked for gift card refund cause they are incompetent and unable to communicate within a reasonable timeframe nor priorities needs within a reasonable timeframe.
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July 2023 by Jamal H.
Out of the mini Sam's clubs I've been to from Los Angeles Memphis York not Texas this is the worst one here in Grand prairie I mean their Cafe is poorly managed you have lines going all way through the cafe Court you have two people for your line that is taking the orders and doing a scan and go orders while making the preparing the food for the people making the walk-up orders. Then you have an older woman in the back who's making the pizza but because Yolanda is helping here in this department she's helping Yolanda I said I guess a supervisor a short woman that's in the picture having a gentleman with water I've been standing like 20 minutes I'll go up and ask her to ask her if you can get some help she says oh I have no one to help her.Excuse me! Have you not forgotten how you got to be a supervisor or team lead customer service if you have nobody you get back there yourself it doesn't take rocket science to look at someone's phone and say oh they're order number 20 look at the board number 20 and get their order and help out the team in the back but that's customer service again his poor management. I feel for Yolanda and the older woman back there cuz they don't get the support they should be getting from the leads then when the woman in the photo yeah I took the photo but I guess that's customer service for you at this Grand prairie Sam's like I said any other Sam's is great never had a problem management tenant customer service even if they competitors I shot at the name Costco but the customer service and attending up to their customers is there not at the Grand prairie Sam's club.Yolanda and the other one in the back should get a raise he's really sad I've never posted a review this badly before but I'm sorry I can't hold it so I'm not sorry but something sucks it sucks and this sucks it's not fair.Finally spoke to I guess the actual store manager Randy and it was very helpful listened and said he would have dressed it but also mentioned that they were having issues here and didn't have to get into it and I understood because I saw when I walked in but he understood why I was coming from and he agreed and he will address it and that's what I'm talking about customer service thank you Randy but as I told him I would not be coming back to this one because first impressions are the lasting impressions and with that woman walking through the line knowing there's a line seeing the line and then me asking if she could help and she's saying again oh I have no one and then walking away while being on the floor helping out cash registers is unacceptable but again Randy said he will address it so thank you Randy.
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July 2023 by Diane H.
I'm not sure what's going on with this Grand Prairie, Texas location, but the last few times that I've gone into this store, I've been unable to purchase certain items at the cafe. Today, they we're not making any pizza, so I bought four hot dogs and one of them felt like it just came out the refrigerator. There was no condiments and the fountain drink machine was putting out horrible drinks. I'm seriously thinking of getting a Costco card.
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July 2023 by Tracie R.
MapsYelpShoppingImagesNewsBooksVideosFlightsFinanceAll filtersFeedbackToolsSearch ResultsSam's Club4.2(1.8K) ‧ $Warehouse club ‧ Closed634+OverviewReviewsDirectoryPhotosProductsDealsBy ownerAboutMain ResultsReviews from the web4.1/5Facebook · 147 votesGoogle review summary4.2(1,784)ReviewsAllapp43scan36manager26phone17+6Sort byMost relevantNewestHighestLowestTracie RainesLocal Guide·122 reviews·77 photosjust nowNEWWe received exceptional customer service at this location 7/8. We first went to the Mansfield location to purchase a pergola but they were sold out and referred us to the GP location. The lady at the service desk was very helpful. Regret we ... MoreAli Al TaherLocal Guide·229 reviews·487 photos5 months agoBeing a member at the club gave me so many advantages from free shipping to same day delivery to free tire service to so many other things a huge list wont be enough. I order a same day delivery on a weekly bases with perfect timing and you ... MoreRodney Copenhaver7 reviews·6 photos2 months agoPaid for turbo tax was sold an empty box for 40 dollars. After 2 extra trips the store mamager cant or wont fiqure out how to resolve. Canceling my membership today. Zero stars. Plus they sold me ice when thy didn't have any. Then ... MoreKelly Giessner2 reviews3 weeks agoNEWI went in today to pick up a very heavy wire shelf, asked for help getting it off the shelf and I was lucky enough to get Rodney to help me! Not only was he friendly, he offered to watch for me after checking out to help me load it in my ... MoreIndeedindeed.com ' cmp ' re...Sam's Club Employee Reviews in Grand Prairie, TXSam's club pharmacy in Grand Prairie is a very good place to work for. People there are very nice and friendly. Everything is highly organized and easy to find ...3.4(24,904)Sam's Clubsamsclub.com ' clubGrand Prairie Sam's ClubGrand Prairie Sam's Club. No. 8269. Open until 8:00 pm. 2325 w. hwy. i 20 grand prairie, TX 75052. (972) 660-3405 · Get directions | Find other clubs.Facebookm.facebook.com ' SamsClub...Sam's Club - Home2325 W Interstate 20, Grand Prairie, TX 75052. Get Directions. 10,861 people checked in here. samsclub.com/club/grand-….4.1(147)BirdEyereviews.birdeye.com ' sams-...Sam's Club Optical Center Reviews, Ratings | Retail near 2325 I-20 ...9 customer reviews of Sam's Club Optical Center. One of the best Retail business at 2325 I-20 Frontage Rd, Grand Prairie TX, 75052 United States.Glassdoorglassdoor.com ' SalarySam's Club Salaries in Grand Prairie, TXFeb 18, 2023 -- 22 salaries for 17 jobs at Sam's Club in Grand Prairie, TX. Salaries posted anonymously by Sam's Club employees in Grand Prairie, TX.Glassdoorglassdoor.com ' JobsSam's Club Jobs in Grand Prairie (2023)254 Sam's Club jobs in Grand Prairie, TX. Search job openings, see if they fit - company salaries, reviews, and more posted by Sam's Club employees.Yellow Pagesyellowpages.com ' mipSam's Club - Grand Prairie, TX 75052Get reviews, hours, directions, coupons and more for Sam's Club. Search for other Supermarkets & Super Stores on The Real Yellow Pages®.Transportation Breakdown Service Directorytbsdirectory.com ' usa-tx ' s...Sam's Club #8269 (Grand Prairie, TX)We're Sam's Club #8269 located at 2325 W Hwy I 20 in Grand Prairie, TX. Call us at (972) 660-3405 or stop by and shop with us!Page NavigationTracie RainesLocal Guide·122 reviews·77 photosjust nowNEWWe received exceptional customer service at this location 7/8. We first went to the Mansfield location to purchase a pergola but they were sold out and referred us to the GP location. The lady at the service desk was very helpful. Regret we didn't get her name. She introduced us to KeKe, a front line, green vest supervisor. She assisted us with this large purchase beginning to end. They both were eager to help - friendly, approachable, kind. We don't always get this level of service on a busy Saturday. Both ladies should be commended and the
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March 2023 by Lisa A.
Lesley the "store manager" is extremely rude! The door person let us in right at closing for one item that we were going to scan and go with. Lesley stop me with my two grand children and said, "Girl you gotta go, we are closed!" This is not ok. Speaking to a customer in that manner is not ok. I walked to the front to speak to a "real" manager and she called security as if I was stealing. This behavior is by far embarrassing from a store manager. Sam's do better! Train your employees to speak to your customers respectfully. Especially when they call themselves a manager.
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December 2022 by Karla S.
Now that they have the self checkout "Scan and Go" option on the app, I shop here often.
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July 2022 by Rochelle H.
The manager Lesley refused to honor this price. She stated, "Oh we don't honor the Sam's Club app prices." We onlyhonor what we post in the store." I repeated what she said and ask her if she thought that was a fair ethical practice. She replied, "yes."
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June 2022 by Efrain R.
Sam's Club is one of the ways to soften the crazy inflation pains here in Dallas, TX. Is it the cheapest place to shop? No. Can you find some quality items cheaper than other places? Yes. It's all about what you need and where you can find it. It all depends on what you are looking for. Their sushi is one of the best I've ever had! Sure, the employees could be friendlier, but I can live with that.
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April 2022 by Ruben C.
Long waits , no sense of urgency. Employees don't bother addressing customers I Will never come back to this location!
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March 2022 by Marc B.
Horrible meat and seafood dept. This is thier skinless salmon. No one answered the phone for 1hour and no one cared. Thos store is a disgrace for Sam's Club.
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January 2022 by Sharon R.
I always buy most of our household items at Sam's because it is more convenient when comparing prices to walmart or walgreens Anyway I do have a small complain about the hispanic lady at the front She does way too much when it comes to memberships I got a new phone for christmas so no i had not downloaded my sams app so i called my husband to turn on my old phone so he could send me a screenshot of the app TELL ME WHY AS SOON AS SHE SAW THE MEMBERSHIP SHE ASKED ME TO CLICK ON THE "X" TO MAKE SURE IT WAS THE APP AND NOT A SCREENSHOT And I explained to her that i had just gotten my new phone and that was the reason i had to ask for a screenshot of my membership and she wouldnt let me in She told me that i had to wait in line in member services so they could verify it really was me And longstory short i was not about to be in line for 45 min to make sure i could go in I had to download the app and well i did log in and walked in. She didnt even check my membership again when she saw me get out of the line and walk in I mean what is the point? Is not like you can pay if you dont have a membership But to the point of her asking me to click on the X on my phone well thats wayyyyy too muchhhhh
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December 2021 by Shyra Magness Weimer
Something did not get delivered and I went up to Sam’s to see about getting them. Alex was called up and told me I had to call the delivery number because how was he supposed to know if I was lying or the driver stole 2 items. Then he decided to snap 2 times in my face. Not professional at all!
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November 2021 by Delia R.
The Hispanic lady at the door is so rude she'll practically tackle you to see your membership card which is ridiculous cause you can go to the pharmacy and get you prescriptions with out a membership. She seriously needs to calm down it's annoying that she makes you wait at the door to see your membership especially when it's not like you can buy things without it. Makes me want to just get a cost co membership instead.
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September 2021 by Michelle R Castañeda
Walked right in to the pharmacy and got my covid vaccine in a matter of minutes. You don't need membership to get one there and of course its free. The pharmacist is fantastic...didn't feel a thing during or after shot given.
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July 2021 by Gregorio Avila
Muy buen surtido y su gente muy amable