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November 2023 by Brandy Copeland
If I could give this service location more than 5 stars I would. The whole team is wonderful and professional, they keep you updated through the entire process and try to get your vehicle back to you as soon as possible. Thank you Crash Champion Collision Repair for doing such a great job on my Van.Services: Painting
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November 2023 by __
Meticulously repaired after my auto accident. Bao Vu, the service adviser, kept me in the loop with frequent updates. Everything that was damaged was repaired. My Jeep has not looked this clean and fresh since I bought it new 8 years ago. Very satisfied.Thank you, Boa!
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September 2023 by Sara Vernon
Took way too long to get a quote. Was told the day that info was taken that it would be 48 hours. Then called 72 hours later a lady answered said they were short an estimator and that i would have an estimate by end of day. That day of course was friday and nothing then tried calling saturday but forgot they closed at 12 so waited until Monday; with no reaponse from them, I called twice finally the manager picked up and he did have it to me within an hour. But if your short people why not just extend the times or let us know if its going to be late. Why did I have to do all the checking up. It was kindof like I was forgotten about. The manager was nice and got me the info I needed and that was great but a simple auto email saying its taking longer then expected would of been nice or something but I had to keep calling to remind them or ask whats going on.
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July 2023 by kari b
Hail damage ? Don't go to this place, they'll give you a 20% estimate by the front desk lady taking pictures. No one else tried to help me but the insurance sent me to this place. Of course I didn't leave my truck here for repairs.
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April 2023 by Patricia Segovia
Friendly, helpful and prompt service. I was directed to correct service king as I erroneously went to the wrong location.
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January 2023 by KC Clark
Thomas was amazing he got with us and explained everything he could do and ask us what we wanted he looked out for our safety and spoke with insurance adjuster to speed up approval.
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December 2022 by Vanessa Cruz
The estimated time for them to finish with my vehicle was a month. They did a fantastic job in getting my vehicle to me 2 weeks before. Great job guys! Definitely recommend this place as it will be for me should I need their services again!!Services: Painting
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December 2022 by Cheralyn Armijo
Inwas so happy that the repaired were done more quickly than expected. The damage to the car was repaired to perfection.Services: Painting
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November 2022 by Kristin Rachel
I took my car in for an estimate and they were very nice and service was quick. However, they said they would send my estimate by Monday at the latest (this was on Thursday). I NEVER got my estimate. When I called to check on it I got a voice-mail and left a message. I have called numerous times, can't talk to anyone, never got a call back or my estimate. So after 3 weeks of trying, I've moved on to another service center. Makes me wonder how they would treat my car. I will obviously never go back there. Customer service is very important.
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September 2022 by Priscilla Cook
Excellent work and When I picked up my car I left with a ton of knowledge about the repairsServices: Tires
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September 2022 by Allyson Nava
This service king was great at communicating updates with me, very friendly, and finished ahead of schedule. I’d recommend to anyone in the areaService: Body & Trim
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July 2022 by Yours Truly, Courtney Michelle
Antonio fixed my car literally in a week. Smooth service every time I called. No issues at all.
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July 2022 by C. Moore
Don't waist your time. Went to them in April. Was told because of part shortage, and covid ? they couldn't get to my truck till June. It's July 8th and haven't received one word from them. Called to see when can I get in, and was told they couldn't get to me till July 20th. I could have been had my truck fix by now!
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January 2022 by Kayla Scales
Honestly if I could give more stars I would. This particular Service King has been nothing short of amazing. Compassionate and understanding staff, they actually fixed everything wrong with my car and they cleaned it. I recommend them to everyoneService: Battery
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January 2022 by Alysia Wheeler
Went to Service King on I-20 (3060 W I-20 Grand Prairie) the girl behind the counter didn't seem interested. They said they weren't taking or making appointments until January. Called the 800# she gave me, and they did the same thing but went on to say none of the other local Service King locations wouldn't make appointments either. So, we drove to the next Service King (3021 Eagle Dr, Grand Prairie) and the lady (Stephanie Rodriguez) behind the desk was not only NOT sitting on her cell phone but was helping another person but had enough good customer service to let us know she would be right with us. It was our turn and she didn't only listen and help us but went on to take photos for the estimate report on the spot without an appointment. Service King on I-20 was less than in their response to our situation, their customer service was terrible, BUT the Service King on Eagle Dr was exceptional with great customer service. THANK YOU STEPHANIE RODRIGUEZ for going above with your care and customer service.
