-
November 2023 by Donnie Meyer
Would not touch my truck. Got a little rain in the cab and was afraid of a electrical problem with wiring. Been driving for weeks no electrical issues. Just needed carpet replaced.
-
August 2023 by Jason Barber
Horrible customer service and communication. Service King in other locations are fantastic. This location, not so much. Took 3 weeks just to have them send in the estimate for approval. I had to call them multiple times before it finely happened, and I had to have my agent repeatedly call as well. The front desk person seemed bothered to answer the phone.
-
August 2023 by Elizabeth Contreras
If you are thinking on bringing a car truck to this shop Believe me this would be the last place you want to take your car. The job they do is really poor and all the parts they use are damaged.
-
August 2023 by Richard Fahle (Riding With Ric)
Had a collision that bent my bumper and the "estimator" did it open the hood or look under the truck to see if there was any frame damage. Part of a large chain that probably hires a lot of inexperienced people because they are cheaper. I wouldn't think they could do the actual body work if that is the best they can do at an estimate. Don't waste your time with the McDonalds of body shops.
-
August 2023 by Scott
They provided an estimate for a rock ding on my car door. The quoted 1700 dollars, I had 2 other estimates and they are almost three time more expensive that other body repair shops. I had the car repaired (unable tp tell it was damaged ) for just over 600 dollars. So, my advice if this is not an insurance claim. SHOP AROUND. Service King (Now Crash Champions) shame on you.Service: Body & Trim
-
August 2023 by Scott A.
The estimate was three times more than several collision shops. / Service not so good. I recommend looking else where for repairs.
-
May 2023 by Ernest V.
just nowNEW*WARNING* I repeat *WARNING*I had my truck sent here thru my insurance...a 2014 fordf150 which this place called it a total loss...long story short my vehicle is very drivable...so I take my vehicle home repair outside damages..well tuned out these people stolen parts off my truck....they my complete pig tail wires for the from front passenger lights wich had no damage or need repair,they also took my horn once again no damages or repairs needed....so i notice that I also had some plastic Interior pieces missing...wich nothing on inside was damaged at ALL so warning to all people using this place because they WILL STEAL PARTS FROM UR VEHICLE ...I would never recommend this place to anyone
-
April 2023 by Zondria Barber
Service King did a wonderful job repairing the right front panel of my vehicle. They were fast, courteous and thorough in their work. I highly recommend using them and I will definitely use them in the future if ever needed!Services: Body & Trim
-
April 2023 by Susan C
I’ve used this particular location twice and both times they knocked it out of the ballpark. Not only were the repairs beautifully done, but both times they added a couple of little extra touches that were not expected. When I picked up my car they were right there to inspect the car with me and make sure I was completed happy. Also, my car was clean and shiny inside and out. It was almost like getting into a new car. I highly recommend Service King. You won’t be disappointed.Service: Body & Trim
-
April 2023 by Steven
First off the receptionist is rude while my truck was being serviced I didn’t get a call or notification on repair status when I would call. This place would literally tell me they would call me whenever it’s ready no commitment to customer service after the vehicle has been picked up the experience was awful. I was asked to bring cash I was called by a personal number. This place is ran by a bunch of crooks. I am taking legal action, although I used insurance because this is insurance fraud, the manager has yet to call me back I have gone to this facility numerous times and I keep getting told that he’s in a meeting. This is ridiculous. Please be aware.Services: Body & Trim
-
April 2023 by Sha G
I would not recommend this place to anyone.My insurance gave me the option to use this Service King since its the only one they do business with in Grand Prairie. I prefer the Service King on Eagle Way.When I dropped off my truck, I was greeted by the service advisor, explained to him what happened and he assured me the damage would be taken care of which was on the front right side of my vehicle including the tire, small damage to the frame, the bumper and the alignment.The problem was the condition my truck was in when I received it. The same advisor came out and told me that all the repairs were done. That he test drove it before I got there and it drove well.I noticed they cleaned the exterior and interior really well. He made a point to tell me that they ONLY fixed from the door line to the bumper. That was a little weird but everything was ok until I start to drive it home. I notice there was air coming in from the passenger door and as Im driving straight, the steering wheel keeps moving to the right. I called Service King back to let them know, Im told the advisor that worked with my truck is no longer an employee there but I could bring it in the next day. I took it back the next day and met with Sherry, she immediately says but we didn’t fix the door! I understand that, it wasn’t damaged during the accident nor was it in this condition when I dropped it off two weeks ago! Now, I can close this door as hard as possible and air is still coming through.They kept my truck for one day and called me to pick it up.Sherry tells me they couldn’t fix the door because she thinks its a “defect from GMC”. She explained that the panel and screws would have to be replaced.I told her that my truck didn’t have this defect two weeks ago when I dropped it off. It only had front end damage. She tells me that she doesn’t know why it occurred at their shop since the advisor that helped me is no longer there. She proceeds to tell me that my insurance will have to pay them to fix it since they dont know what happened and that alot of Gmc trucks have this problem. Also they couldn’t fix the alignment because theres an aftermarket part that they can’t touch. I’ll have to go back to whoever installed this part. I bought the truck after this was installed so thats a problem in itself. Now Im stuck with my alignment off and a damaged passenger door that Service King won’t touch even though the damage occurred during repairs at their shop.
-
March 2023 by labridgett lewis
I have never been to a car service more professional than Service King. They did a 5 Star job on the damaged area of my car, I recommend the I-20 GP location to anyone needing excellent service.
-
March 2023 by Dj Cathey
When I dropped my car off I was informed of the work details that would be done and when it would be completed. I received several updates during the week of the progress on my car and also that it would be completed three days earlier than expected. I am very pleased with job they did and would definitely recommend them to anyone needing repairs.Services: Body & Trim
-
March 2023 by Lynn Trull-Oxendine
Keep up the above and beyond customer service we need excellence in every profession. ya all set the bar high for the rest of business. thank you so much for taking excellent care of my car while doing the many repairs that were needed but would have been missed by most other shops I'm sure of it.. Thank you thank you for being a good professional shop.yours sincerely, Mrs Oxendine
-
January 2023 by edgar rangel
I followed my insurance and I took my car 12/16/2023 for 2 tires and wheels replacement I mentioned them on the begging that my car have Staggered rims I even give them the information about the exact place that they can purchase the exact rims and tires! The shop told me they found some damage in the bumber as well so they are fixing it too ! Now I do understand that my accident happened during the holidays today is 01/19/2023 and my car still in the shop for 2 wheels,tires and according to them fixing the bumper ? Really ? 34 days this is absolutely ridiculous! Worst body shop experience I ever had .I won’t never recommend this placeAnd I still have not idea how much longer will be there !Service: Tires
