Soma has received a mix of reviews from customers. Many appreciate the helpful and kind staff, with particular mentions of employees who provide great customer service and create a welcoming environment. Customers have shared positive experiences, highlighting how staff members assist them in finding the right products, making their visits enjoyable. However, some customers have expressed disappointment with the lack of discounts at the outlet store and the limited selection available. Additionally, there are concerns about customer service in certain instances, where some felt staff were unhelpful or bothered when assistance was requested. Overall, while Soma offers nice merchandise and has some dedicated employees, experiences can vary significantly among customers.
I liked the merchandise and location. They did not have what I was looking for. I will visit the store in Plano.
July 2024
I love the underwear, but their customer service sucks! They dont even bother to help, or ask if u need help. And if u ask for help, they help but get bother. Thats so shameful!
March 2024
Jaclyn and Paris provided great customer service! I will definitely be returning. They help me pick out items and listened to my needs. Thank you ladies!
