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December 2025 by Sparkle Turner
The service here was horrible. Latisea was the one who helped me and her attitude was bad. Very rude and not helpful.
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December 2025 by Daniel Brinchman
I strongly advise avoiding this UPS Store at all costs. I trusted them with expensive professional equipment, paid for their packing and shipping services, and the items arrived severely damaged due to completely inadequate packing. What makes this situation far worse is the store’s total unwillingness to take responsibility or even respond. I have reached out multiple times over several weeks, provided documentation, photos, receipts and they have chosen to ignore nearly every attempt to resolve the issue. 26 days have passed and the owner of the location is not responding to the matter any further.
This location has demonstrated a complete lack of professionalism, accountability, and customer service. Their silence and refusal to engage left me with no choice but to file a small claims case to recover the losses caused by their negligence. Customers deserve better than this kind of treatment, especially from a business that markets itself as a trusted shipping provider. If your shipment matters, I would strongly recommend using a different carrier or a different store entirely.
Update after owner response: The owner’s response is inaccurate and misleading. I did not refuse appropriate protective packing; I relied on the store’s staff to recommend and perform the correct packing for professional equipment, which is the service I paid for. I would have NEVER verbally told an employee to not use $5 bubble wrap on a high cost medical device. The packing that was provided was clearly inadequate for the items shipped, as evidenced by the damage upon arrival. Additionally, the shipping carrier and destination do not change the store’s responsibility for proper packing when packing services are sold and performed by the store. I raised these issues promptly, provided documentation, and repeatedly attempted to resolve the matter directly, but the store declined to engage. This response appears to shift blame rather than address the core issue: the packing service provided was insufficient and resulted in damage, and the store has refused to take responsibility. Consumer beware: there is blatant bad business and a hiding owner in this establishment!
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December 2025 by qianyun Wang
The staff here are very nice and professional. Today, I wanted to return a large and heavy package, and I wanted to inquire about the cost of returning it. The staff learned that my package was very heavy. Despite the rain, He helped me bring the package into the store and gave me good advice. After the process was completed, He even helped me deliver the package to my car. I am very grateful to this staff member.
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November 2025 by Cheria
Very helpful staff. As I made my work transition they made the process easy. The issues were beyond their control. UPS Store corporate notes you can set up services elsewhere, but the locationw
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November 2025 by Amy Gustafson
No wait and very helpful.
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October 2025 by Lori
Great store. Always helpful, always polite and moves the line quickly.
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October 2025 by Stefanie Khan
The staff was extremely kind, patient and accommodating, despite the long lines today. Thank you for the great customer service.
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October 2025 by Sharon Pujol
I just got notice from my customer that my painting arrived in San Antonio and perfect condition they were so excited and it seems like they got it a day early so if you're wanting to ship art this is the place to go. Thank you for taking good care of my Art Painting!!
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October 2025 by PLSMH
Great Customer Service, very helpful staff.
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October 2025 by Angel Prosper
well mannered and professional young men working there
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September 2025 by Natalie Almaraz
I love this UPD, especially because of David/DJ!! He was so helpful!! I loved his customer service care. He genuinely heard me out and listened to what I needed! Will BE driving from Dallas just to come to this location!
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September 2025 by OMOTOYOSI OSHODI
The staff are always friendly and helpful and swift! No time wasting at all
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September 2025 by Lakira Prevost
I opened a PO Box today great customer service! very clean, 10/10 recommend I don’t regret it
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September 2025 by Lisa Plunkett 316
Laz was very polite and helpful. He provided great customer service which I have not had in a while.
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September 2025 by Jeremy le
Craig is great and make everything easy for client, thank you Craig
