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February 2024 by Lori West
Went in to turn in my old phone and got talking to Ethan about being a truck driver and never getting a strong enough signal from the truck stops to watch streaming services on my tv. He told me about a box that will grab that signal and enhance it in my truck. Now what I didn’t know was that my Nexar camera in my truck has a WiFi signal. So it connected to that signal and now I have WiFi all the time in my truck. Love it. $35 a month and well worth it. Thanks Ethan
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January 2024 by Wild one
Both workers there both male awful service! They treated me with disrespect and racism. I felt judged by the way I looked that he thought I didn’t have an account with them and asking for so much information when I had it all. And everything all because I can’t talk perfect English. I feel so awful that they could treat me that way. I’ve been there so many times and I’ve never been treated this way like I was today! Tall White Male some what skinny. Awful man!
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January 2024 by Ashley M
From switching over to a new carrier and getting a new phone all at once leaves a lot of room for skepticism Making sure I’m getting the most for money, the best service, and even high speed data. I walked into the store with a BUNCH of questions and only to leave the store with the best experience i’ve had from any cell carrier company. My person who helped me was very informative, PERSONABLE, very skilled, & was purely great at breaking things down. The process of switching carriers can be tedious and a hassle but it was done so smoothly!! I’m thankful to have been helped by the one and only JOSE!!! He’s very efficient and fluent in customer service! I highly recommend being serviced by Jose!! He will look out for you & he’s definitely in the top 2 & NOT #2!!!
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January 2024 by Trina Simms
DEAN WAS AMAZING! He helped me start my new services with Verizon and he walked me through the entire process. He made it stress free and made me feel extremely comfortable with my decision that I made.Dean your amazingly awesome, great customer service!
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January 2024 by Jose Medina
Wow impressive and awesome customer support/ service!!!??? We were attended by Chase Ross and he answered every question went over and explained everything will be returning definitely again for future upgrades!!! Keep up the great work Chase!!????
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December 2023 by Alexis Gray
I just want to let yall know JOSH did an amazing job assisting me with getting my lines transferred over from T-Mobile to Verizon . I originally did an online order myself and completed screwed that up . He assist me with getting that online Order canceled. I was able to walk out the store with three brand new phones and didn’t have to wait for them to come in the mail . EXCELLENT CUSTOMER SERVICE!!! Highly recommended. Thank you again Josh
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December 2023 by Isaac Baquera
If your going to any Verizon go to this one they are very helpful and polite and will get you the best deal. ASK FOR DEAN he is very helpful and will get you the best deal he looks out for you I literally saved so much money going through Dean and his customer service was outstanding!
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December 2023 by Reggie A
Dean and Ross were very helpful when we visited the store today. We took advantage of the promotion Verizon had advertised. Dean and Ross made it easy for us to get these devices as gifts for our family. Thank you
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November 2023 by Joseph Mier
Dean was awesome! He helped me get the iPhone 15 Pro and was super helpful! He really took the initiative to make sure I get the phone and accessories all out of good price! I will be going back and asking for him next time I need anything!!
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November 2023 by Natalie Newman
Dean was more than helpful and very informative. He helped us with getting the new iPhone and all the accessories we needed. We left the store very happy and will return do our next phones with Dean.
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November 2023 by Shelia Stidam
Josh was amazing! Customer service was outstanding! From the Moment I called the location to get information about their phones and plans. He was polite and very respectful he encourage me to stop by. Upon arriving at the location, Josh Greets me and my husband at the door. He went over and beyond explaining everything to us! This guy knows his work! Verizon you Definitely have an amazing worker. I would return to this location and would refer myFriends and family to shop at this locatio! Keep it up Josh!!!
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November 2023 by Leslie Espinal
Chase got us an amazing deal and explained everything profoundly. He was very patient with us after waiting on us for two weeks to move from a different carrier. You will definitely be taken care of if you go to this location! Highly recommend
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October 2023 by Sherrie D.
Josh helped me out by replacing my daughter’s SIM card. He was professional, kind, and very efficient. Verizon cellular sales continues to offer great customer service whether I’m there to buy or for support.
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September 2023 by Tocola Coleman
I waited 45 mins just to be told they can't help me. The guy had on a blue suit he just told me to go to the corporate office. Without pulling any of my information up. The guy who greeted me at the door his name was dean. He was a new employee he was nice and friendly. He tired his best to help me. Dean was awesome . I'll never go back to this location
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September 2023 by Candice Lemon
Josh was the one who helped me with my phone today.This guy was super amazing and extremely pleasant.. I had a terrible experience at previous stores and this guy made day go to Verizon in Grand Prairie ONLY
