-
January 2024 by BIG DADDY TARANGO
Amazing customer service great conversationalist and knows how to read the energy 100% loved
-
January 2024 by John Martin
Bought my second citizen watch there. Owner of business very nice and professional and not pushy at all. I have not found lower prices anywhere and much less at that same quality. Will buy from him again.
-
January 2024 by John M.
Bought my second citizen watch there. Owner of business very nice and professional and not pushy at all. I have not found lower prices anywhere and much less at that same quality. Will buy from him again.
-
January 2024 by Axel Leong
I walked in knowing exactly what I wanted and the buying process was quick and simple. To my surprise, their current sale prices beat any price I saw online. Nice collection of Seikos and others.
-
December 2023 by Lindsey
My husband and I went into rafis store because we saw these amazing discounts and wanted to see what all he had. We were not expecting to purchase anything but then he started to show me the most gorgeous rings and my husband and I both left with new sets! Thank you for being so kind and patient with us!
-
December 2023 by Brett Mason
I have been shopping at Altra for many years. We have purchased many different watches, and recently, an engagement ring. Rafiq is the best. He always gets you to an incredible price on your watches or jewelry. Definitely check here first before going anywhere else. He truly helps you find what you are looking for, and he has an incredible personality.
-
November 2023 by Catherine
Me and my husband went to this store just to look at watches. Rafiq was super helpful and patient with us. We didn’t feel forced or pressured to buy anything which I appreciate. The prices are great so we ended up buying a watch. Highly recommend!!
-
November 2023 by Keleigh DeWitt
We had no idea what we would find when we wandered in to Rafiq's shop in Grapevine. We wanted to purchase anniversary bands for our 25th anniversary. We had been looking around....good idea of what we wanted. We had not planned to choose today, but Rafiq took SO MUCH time with us and taught us how to see the diamonds, inspect flaws. He was patient and respectful and genuinely interested in our happiness with the purchase. He made us a deal we just couldn't say no too, and on a MUCH higher quality product than I had imagined, and I am thrilled! Thank you for the personal touch and Thank you for your generousity and help. We will be back! :)
-
October 2023 by Marco Rodriguez
Rafiq was beyond patient and extremely respectful during the duration of our visit to his store. We purchased a a total of 3 rings because he was so helpful and generous during our conversations. I will absolutely return in the future.
-
October 2023 by Nathan Clark
I visit GV Mills a few times a year just for this shop. I collect Seiko watches and they always have the newest and some hard to find Seikos. I cannot emphasize how much I appreciate this store and the prices at which they set for their timepieces.
-
September 2023 by Jen Lara
Rafiq gave the best customer service and was very patient with me because I like to take my time shopping. He answered all my questions and helped me and my boyfriend find something within our budget. Will definitely come back and ask for Rafiq!
-
August 2023 by Jacqlene Jacques
This store is the only place where I will buy my jewelry. Rafiq and his wife were wonderful in the purchase of a ring. The prices and excellent service cannot be beat! They have an array of beautiful merchandise.
-
August 2023 by Bob Dilucy
I bought a Seiko watch from the store three days ago. At the time I liked the swatch and I bought it. I came to realize after wearing it once that it wasn’t my style. I came back to the store and they were nice enough to let me exchange it for the watch of my liking. The wonderful people working here let this be a painless procedure. I will tell you no other jewelry store I Grapevine Mills, Parks Mall, or north east mall will be this humble and understanding of your situation. I suggest coming here 100%. They are THE BEST.
-
July 2023 by Rich Wiley
Continue to have a negative experience with this business. Tried to purchase a watch at the store. Watch was defective and stopped running. I returned to the store twice to point out the defect and was met with resistance. It was then the "No Returns" and "Exchange Only" policy was pointed out to me. If I had known this was the policy I would have never purchased from here. There was no sign, only fine print on the receipt. I was refused an Exchange on the second time I returned. Owner contacted me and refused to exchange watch unless I took negative reviews down from here not upholding their own policy. I also contacted Seiko and reported this business to them. I would recommend not shopping at Altra Jewelry Outlet in Grapevine Mills Mall.
-
July 2023 by Abner Rodriguez
By far a place I would continue to go to to get all my pieces I need. From watches to chains and moreEvery piece I have bought has been perfect and beyond what I had expect. Would recommend to all my friends and family.The Frank Sinatra collection is my fav so far
