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December 2023 by David Lemons
They treat you nice!Great selection, fair price!!
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July 2023 by C Anderson
Took my daughter shopping today..she saw an item she really liked and since placement of sale ticket was confusing we asked the sales person to scan and let us know if it was included in sale.She said it was so we picked item up in a few colors. When we went to check out there was a different story...maybe it was only one color on sale??? Well that should be noted on sign!! It took 3 different people and still no one knew for sure!! Absolute turn off ! Honor the sale price you quoted.
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July 2023 by Rod
Had a pretty frustrating experience here this morning. I made an online order yesterday, went to pick it up today and they couldn't see/find my order. The two people trying to help didn't know what to do and the 3rd person in the store who I'm guessing was the lead was helping someone else. I had already been waiting for about 20 minutes and as soon as the lead got done she started helping someone else and didn't look into my order. The reason I ordered online was for a quick experience in store. I ended up leaving and canceling my order when I got home
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July 2023 by Robert Smith
Drug test your employees!!! I’ve heard from a few different sources that the people that work here smoke marijuana out of their vape pens in the back and in the dressing rooms when no one is there. I’ve seen employees pulling out very skinny and long pens out of their bags that they wear and not writing with them. This is extremely unprofessional and EXTREMELY illegal in the state of texas. Drug test your employees.
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June 2023 by Jackie Torress
Just got home and realized the cashier charged me full price for items that were 40-50% off. I paid close to $400 in store since the sales price wasn’t adjusted. Online my total was $100 less. I never look at the prices or check my receipt because they should have fair practices in place. The only reason I caught the difference was because I wanted to order and out of stock item online and I saw how cheap everything was because of the current sale. I wonder how many times they’ve done this and I’ve missed it. I had to call their customer support line and hope they refund me the difference. I shouldn’t have to stand in line on a Father’s Day for hours due to their mistake. The girls here are also so lazy and rude. Literally drag their feet and moan and groan like bratty kids when a customer needs them to open a fitting room or needs to be checked out. Don’t work there if you hate it. Selling me several on sale items for full price is very predatory and weird. Worth mentioning, they also don’t have a screen to reflect the prices you’re paying. They just tell you your total and you pay.
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June 2023 by Mads wombat
love this place!!! the employees are so welcoming and we’re not shy at all to help me and my friends out. We were checked on frequently and reminded of sales and we’re given friendly smiles.
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June 2023 by S L.
Make sure you check every item for security tags! The cashiers don't bother to remove them.
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December 2022 by Candy White
I'm sorry but this place is run by tiny girls who spend their day talking and playing around instead of doing their job. I waited around with my boyfriend 15 minutes in a line with 3 people in it. Each had 1 item. There were 2 girls at the registers and both kept talking and giggling while we all waited for them to start taking people. It was absolutely ridiculous. Then a blonde lady who was a manager came to the registers to help them because the didn't know how to do anything. And you know what? She didn't do a thing. She saw how the line was not moving and how they were messing around with coins and left them there. I didn't want to get frustrated, but when we decided to pay for cash we had to wait 5 minutes for them to take it even though we had exact change. It was just so unprofessional for this brand and the managers don't care about costumer service. I lobe going to this mall, but definitely won't be going there again.
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November 2022 by Bailey Johnson
Came in looking for a bra with no idea what I was doing. Tracey spent way longer than she probably wanted helping size me and find the right fit that made me feel comfortable and beautiful. Whatever you are paying her probably isn’t enough for that angel of a woman. I did not catch the other young woman’s name but she was super friendly and nice as well. I really appreciate the time and effort Tracey took to help me!
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November 2022 by Angel Gallegos
I was told I could come in and exchange my jeans that ripped by customer service. The store employees told me they couldn’t do it if it was worn. Essentially they don’t stand behind their products. If you go home and wear jeans and it rips you’re out $60.
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September 2022 by Ruben Villasana
Great option, good discounts… Polos are at $24 and have 25%
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June 2022 by Lillian Lopez
Symel is kind, patient, and helpful. Highly recommend booking a styling with her when coming in to find your perfect fit.
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May 2022 by Palwasha Zahid
I regret not catching her name but she was super helpful and went above and beyond for me when I was struggling to find the right bra size. She measured me, found a bra for me to try on, and was helpful through the entire process to make sure it was the right fit for me. She answered all my questions politely and was very knowledgeable. I instantly felt like an appreciated customer and will definitely be coming back. Amazing customer service!
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March 2022 by Kayla Nash
The young guy who helped me find my size and other items made this my FAVORITE American Eagle! It costs zero dollars to be kind and this guy gets it.
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January 2022 by Heidi Brown
We scheduled a style session and Ray was our stylist. He made shopping with my teenage daughter a dream!! She can never decide what she wants. He was a great listener and found clothes that fit her perfectly and looked great on her!! She just doubled her wardrobe. He was super personable and knowledgeable. Everything went very quick and we got to skip the big line at the check out counter. Evelyn was our stylist on the Aerie side. She was awesome. She actually made me aware of the program. So happy with our purchases! We’ll definitely do it again and I’d recommend the style session to everyone!! Thank you.
