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June 2025 by Crystal Aguirre
Heidi was very calm and patient. Very Knowledgable. The best Costumer service ever received at an AT&T store.
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June 2025 by Lynette Gutierrez
Very attentive service! Helpful! Friendly!
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June 2025 by John Paul
Christa and Jay were quite personable and professional
Easily understood my needs and effectively took care of helping gay my daughter’s internet account established. thank you
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June 2025 by Ronald Seamands
Lesley. V was incredible and very helpful with my phone issue. I was in the facility no more than 10 minutes. Lesley is a great asset to your organization.
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June 2025 by GB
Gerardo was great, thank you.
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June 2025 by Linda Godley-Marroquin
Had a great experience with Associate Christa and Manager Anthony on my recent upgrade transaction. They were very helpful and I love my new phone! Highly recommend this location!
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June 2025 by Stephanie Rodriguez
Gerardo was great! He made our experience super fast and easy! He found just what my daughter needed and was very happy thanks a bunch Gerardo keep up that great customer service sir My girl is a happy camper you totally made her day and experience smooth
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June 2025 by Sandy Klidas
Roberto was excellent, assisted with sim card replacement on several devices as well as a new phone. Very professional and patient. Awesome customer service!
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June 2025 by Samson Yosef
Give Gerardo a raise right now!!!!
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May 2025 by Mark Filewood
Went in to buy a new I-Phone 16 Max Pro and wanted to pay in full and the person stated you can't do that...what a joke and I would have paid full price, etc... this store is a joke to say the least; won't be back... AT&T Lost...
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May 2025 by Carol Souther
Everyone I’ve worked with there very good. I keep making mistake on the survey
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April 2025 by KLH Tx
Our phone went swimming today and we needed to get a replacement. Off to the ATT store. Shane was an excellent guide through the maze of upgrading and reconnecting a new phone. He helped us restore connectivity and even made sure our Apple Watch connected! We will come back to see him again.
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April 2025 by Eduardo
I wanted to upgrade my phone and move to my family's plan but was told to call customer service... what are yall open for? Been here before and I got same impression. laziness or ignorance? Doesn't matter. This not how you treat customers.
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March 2025 by Alice Dalebroux
I needed help changing my phone plan and the woman that was “helping me” was not helpful at all and had an awful attitude. I’ve had issues before at this location, don’t need to go back.
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March 2025 by Doc Mad
I had the opportunity to check out the highly anticipated Samsung Galaxy S25 series at my local AT&T retail store, and it was an experience that went beyond just exploring new technology.
Upon entering the store, I was immediately impressed by the welcoming and attentive staff. Heidi provided me with exceptional assistance, demonstrating a deep understanding of the S25 Ultra. Her expertise made my decision to upgrade incredibly easy.
However, during my visit, I witnessed a challenging situation. Another customer became quite rude to Heidi, despite her efforts to provide helpful service. It was disheartening to see such behavior. Fortunately, Jay, another AT&T team member, stepped in to assist. He handled the situation with remarkable professionalism, effectively calming the customer and resolving their concerns.
What truly stood out was the customer's subsequent apology to Heidi. It was a powerful reminder of the importance of human decency and the impact of empathetic service.
This AT&T store's team demonstrated outstanding customer service and teamwork. Heidi and Jay's handling of the situation was a testament to their dedication and professionalism. I would happily choose to visit this location, even if it meant passing by other AT&T locations. The staff's commitment to excellent service is truly commendable. They are a great example of how customer service should be.
