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June 2025 by Tonisha Boatwright
Great sale!!!!!
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June 2025 by Samara Cordero
Billy is very rude. Rude to his employees to very disgusting. Jeremiah is a very helpful respectful dude I would come back and ask for his service again.
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June 2025 by Maria McM
First time picking up in store and customer service was very rude; The associate Nikki caught an attitude because I didn’t know where or if they even had a pickup line
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June 2025 by carlos Mendoza
Derrick was awesome and so helpful
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February 2025 by Zulma
Manager told a friend she couldn’t put an item on hold but then proceeds to put all hard to find items from the Disney collection on hold for his friend a reseller then stuck his tongue out while carrying it to her car. Childish manager very weird thing to do to someone.
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February 2025 by Jackie Redmond
This is the only location I will shop in! The B&B team are very friendly and helpful and management is always there to help! See you soon!
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January 2025 by Litzy Hernandez
Walked in yesterday the staff didn’t greeted no one offer helped nothing. We got our stuff went up to the register put our stuff in the counter we got the air freshener for the house the ones that go plugged in . They asked for phone number and Gmail idk why my account wasn’t there the cashier didn’t have patience and just told it was alright there was not even line or people in the store sooo he could wait also every time we go we always buy those and they wrapped them in like paper and this time didn’t I had to ask and the cashier give a bad face and looked he didn’t wanted to do it bad customer service 😒
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December 2024 by Tara Hart
We went during the last day of the annual candle sale - very well organized, constant stock, and not to mention our cashier Octavia that was nothing short of fantastic!!
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November 2024 by S K
I am still in shock how poorly I was treated at this multi million dollar business by their managers Brandon and Derek, all I asked was to honor the advertised 20% coupon on the the corporate website of Bath and Body Works. Due to poor internet connectivity the website never works in their store. They have done this in the past too so this time I took a picture of the promo-
Employee calling the manager means now it will be resolved- manager came to show his powers of saying NO in a rude manner! Wow did I just ruin my day and mood for 20% ????
What a shame poor training to their employees
Is this better business issue????
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November 2024 by Vicki Stanley
Out of my home state and went to this location while they were having the 5.95 special on body lotions etc. They had everything in stock!!! This never happens at my location. I stocked up!! Very helpful, and they even wrapped the glass ones! Great job on customer service!!
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November 2024 by William Massey
They always have really good sales and good staff
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November 2024 by Grace
saw a white lady with glasses and be rude to her other associate (short, black hair, glasses) while they were at cashwrap…. just rude and unprofessional. i feel so bad for the lady
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October 2024 by Brent Schneider
Fantastic location with excellent staff to assist you. Prices are great, location is super clean, and the variety keeps growing. Definitely want to highlight a staff member who has always been incredibly helpful and even recognizes me when I come in - Derek is great!!! Highly recommend this store - easy to find in the mall.
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August 2024 by harold zambrano
OCTAVIA was the worst service I have ever received in my entire life. Please, if she doesn't want to work in customer service, let her not be at the cash register. She is the rudest person I have ever met. I hope you can put her in another area, she will probably do a better job.
Thanks to Nelly for stepping in and helping me with my purchase! She was really nice and helpful!
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July 2024 by Lil_ Sherman
I’ve never had a bath and body works employee be rude they’re usually overly nice so this experience was definitely a first for me. Let me explain that I have this quirk of spraying the lids because I HATE carrying around little papers or struggling to find a trash can in a crowded store. Now instead of nicely telling me that this isn’t something they appreciate us doing this MALE employee basically harassed me about not spraying the lids until I felt so uncomfortable I left the store. Like you simply have to tell me ONCE nicely not to do it and that’s that but instead after I told him ok he decided to be passive aggressive and tell me 3 more times the point is put a lid on the sample sprays cuz no one likes the papers and teach ur employees to check their attitudes.
