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January 2024 by Rudy Garriga
I have 3 accounts with the bank. Has few fees and is rarely crowded. Most of the time there is no wait.I just do deposits from clients and for this it is a perfect bank!
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July 2023 by Gregory Wells
One of the WORST banks you can ever do business with!!!!!!! Opened a new account, the bank put a security hold on the account saying that they needed to see my ID, I drive up to the branch so they could verify it!Two days later my debit card was blocked and cancelled! I called customer service, was on hold for 45 minutes, call center not in the US, horrible horrible experience!! IF you want stress this is this place to bank! IF you want no stress bank with ANYONE other than Truist bank!!!
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April 2023 by Will Wright
Ralph was so willing to go above and beyond the call of duty for me today. He was so willing to jump through a lot of hoops for me. True customer service. Thank you so much!!!
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April 2023 by Antolin Garza
We got scammed as Truist Bank permitted one of their account holders to steal Money from our hard earned savings. Not GOOD and No Resolution yet!
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October 2022 by Saydonica Schultz
DO NOT WORK WITH THIS COMPANY IF YOU NEED A MORTGAGE LOAN. I would give them NO stars if I could. They have the poorest communication. Have required the MOST ridiculous things from the borrower. They simply act like they do not want to close the deal and the borrower is putting down almost 50%, so they really have no risk here.
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September 2021 by Alex B
Idk where to start.. I understand smaller banks aren’t as equipped as larger ones but the employees in the branches LITERALLY have no KNOWLEDGE OF ANYTHING.. EVERY time I call in reference to a question about my account they have to call somewhere else then have me wait for hours call me back I follow up with another question it’s the SAME THING from cashier check questions to simple questions about zelle and sending limits.. there’s not even an option to send money member to member.. I’ve been with this bank FOR YEARS and I’ve never had a problem until I had to actually deal with the bank.. it’s such a hassle to switch banks ESPECIALLY when your bills are automatic but enough is enough! I’ll take the hassle over poor service and a poor bank overall at this point.. Not to mention their hours aren’t updated or accurate on their website so you waste gas going up there.. it’s really sad
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November 2020 by Bashar Masoud
I called them today, Friday at 11 am and the automated answering machine saying the branch is closed and call during business hours! WOW!
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July 2020 by Carol M
Terrible service. They are incompetent and completely lack professionalism. Very frustrating dealing with them.
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December 2019 by Jacob Lidholm
Worst bank I've ever dealt with constant holds on checks constant card issues, just all around constant issues there is one reliable banker there an that's Byron
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April 2018 by Mary Ikpeowo
Nice people , very friendly quick and to the point. Calming environment
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January 2018 by Dent
Change your Saturday hours on google. I planned my day around coming to the bank based off your online hours.
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August 2016 by Neil Fett
Joke. Don't waste ur time
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May 2015 by Trevor Stringfellow
BBT is a joke. Changing as soon as I can. I shouldn't have to hand over my bank card, id and then sign to get my money.
