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February 2024 by brahmjeet singh
Beware<FAKE>I regret to share my disappointing experience with Brilliance Jewelers. On December 7, 2023, I purchased a .75 Carat, 14K White Gold diamond ring, only to later discover that it was made of glass.Several issues compounded the situation: the delayed provision of an authenticity certificate, which, when received after two months, was for a different ring that I never purchased. Remarkably, I am still awaiting the original authenticity certificate for my actual purchase.Upon consulting other jewelers, it has been confirmed that the ring is not authentic. Despite my efforts, obtaining a serious response or a refund from the shop remains an ongoing challenge.I hope my experience serves as a cautionary tale for potential customers.
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February 2024 by Mary Avila
People be aware this people are not professionals at all . I stop and end up buying something time went by and it was time for store closing I stated I would go back specially cause they were having problems with the system ( that’s what the mgr stated ) but of course they wanted the business so stated they will finish transaction with bank next business day and I should not worry. I started to making my payments as stated and went to pick up my order as it need it resizing. Time went by and continued making makes well it’s been 5 months and this other bank keeps on calling me saying I owe them for my purchase . I have called several times and talked to the Mgr and stated will take care of it and call me back and till this day no call from him …been making payments to America first Finance and synchrony banks is been calling me and this people won’t do anything to care of the problem.
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November 2023 by BT DFMS
Wow, what a great place to go for jewelry ? Options are like none other.... Over 3k choices, from earrings, to bracelets, to watches to wedding sets. Customer Assistance is very Friendly as well as Knowledgeable.... Not pushy, they want to be sure the customer is satisfied, in order to gain loyalty amongst clientele..... Thanks JJ..... BTDFMS ? ? ?
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September 2023 by Eugene Sinegal
They got me for 850 and never received what I paid for. After months went by. I did get my ring I gave them that was to be use to make my new ring. But as of this day. I still haven't received my 850 deposit for the new ring. One lie after another. Money still haven't made it to my account.Today September 4. And still haven't returned money to my account. Next step small claims court
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August 2023 by Sophia Macias
I went with my husband to add a jacket to my engagement ringsince MAY 2023 it's already August and it's not been done yet. They told us already 5 times that the ring was ready and every time it was not what we asked for. We are getting it finance thru a third party thru the jewelry store. My husband as been paying every week since we drop the ring there. And nothing as been done. We told them our idea of how we want the ring to be and they didn't give us an issue they said it could be done for sure. 5 times and FREAKING NOTHING!!... Today we went and see it because it was done supposedly and AGAIN IT WAS WRONG!!Now they're coming with the excuse that the way we wanted it's a custom one (which obviously they already knew that, the guy we talked with assure us that it can be done every single time).And now they're telling us that we need to pay extra so they can make it the way we wanted. IT'S RIDICULOUS!Not to mention that when we take it to the store it was enough time for them to fix it for my wedding and because of their stupid stuff I wasn't able to have it that day of my wedding. And I'm still waiting for it.3 MONTHS NOTHING DONE. AND THEY KEEP MESSING IT UP. NOT COMING WITH A SOLUTION OR NOTHING.I GIVE THEM A 0 REVIEW FOR THEIR LACK OF EVERYTHING!!
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April 2023 by Roger Madrange
Great service. Very nice people working here. Not pushy. It’s really uncomfortable when you got someone pushing you to buy something. They let me take my time and look at everything I wanted to look at. They gave me an awesome deal on a new Seiko King Turtle.
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March 2023 by MICHAEL Hayes
I visited this brilliant location and the man wanted to charge me $20 to give me my ring size.Ridiculous data place would be that money hungry to want to charge like.
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December 2022 by Sierra Hickman
My fiancé got my engagement ring from here and within the last year of having it diamonds have fallen out 3 times now all in different locations on ring. Twice within the first few months. EXTREMELY pushy with sales and they should have been up front and honest rather than make a quick dollar. They shouldn’t have allowed for the ring to be resized larger knowing this would cause the prongs to become more fragile and diamonds loose. Whoever their jeweler is does a POOR job!!! I also am very careful with this ring and take good care of it! I was planning to get matching wedding band from here, but will be looking elsewhere and unfortunately to have to completely replace my engagement ring my fiancé paid thousands for! Do not go here.
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December 2022 by Courtney Neal
The most remarkable and compelling service I’ve received from this Jeweler. Very very satisfied with the customer service and their products. I’ve received a great deal on my new wedding ring and charm for my necklace. The Manager and sales rep did a phenomenal job in assisting me and my wife on great deals in what we were looking for. They met our needs and matched pricing to give us an excellent deal on 2 items. I would recommend this jeweler to anyone who is in the market for new jewelry. I’m completely satisfied with the services and products.
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December 2022 by Carletha Neal
My husband and I visited this Jewelry store today. We were just browsing after visiting Zales, Helzberg, Benchmark and JCPenny. We could’ve made our purchase at any of the states stores but we chose this one because (1) we received great customer service from JJ (2) we found the same ring and charm we liked in the same quality for less (3) we felt valued as customers. We plan to come back soon.
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December 2022 by Joe_Flieder
Bought a new G Shock from this site and their price was better than anything I could find, even beating Amazon!
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September 2022 by Victor Tamargo
Terrible service. Went in to get the battery changed on a watch and was reassembled improperly. Overpriced, you can get better prices in many, many other places.Customer service is unprofessional, and disrespectful.
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September 2022 by Carmen Bronston
I took a very thin silver chain in to Brilliance Jewelers at Grapevine Mills for repair—basically a solder of one link to another. They charged me at drop off $27.06, which I paid via credit card. I had to keep checking with them after the 10-12 days they quoted it would take for repair and one day as I was in the mall, I stopped in and they said it was complete.It was in a box, wrapped around a styrofoam necklace holder. The lady at the check out said the balance was $27.06–I had to go get the receipt to show that I had already paid which I thought was quite shady.The kicker is that once I got home and pulled the chain out, replacing the pendant that had been on it prior to it breaking, I realized something wasn’t right. First of all, the chain hung about three inches longer with the pendant than it ever did prior to the “repair”; second of all, the chain would catch and snag in ways it never did prior. The chain I gave them had very small, intricate links, and this chain is not made that way—although it is thin in millimeter like the one I brought to them.I went back and tried to inquire and the lady told me that it appears longer because it’s prone to catch and snag and that caused it to “seem shorter” before. I was wearing the chain and pendant when I went in, by the way, and showed her a picture on my phone of me with the chain on, wearing the same shirt and said, “Look, it now hangs literally three inches longer than before.” She had nothing for me…admitted that she doesn’t know how a solder of a chain would cause it to grow longer in length, and left it at that. So I don’t know if they ruined my original chain while trying to fix it or if they just fixed it and basically stole it, but I DO know the chain I received back IS NOT the one I dropped off, and I DO NOT recommend anyone taking their jewelry to this jeweler for repair. They literally took my jewelry and gave me something else in return…AND CHARGED me (almost twice) for it!!See the before and after photos (same shirt for reference)—the first picture is how my original chain presented and hung and the second picture is the chain that they gave me back.DEFINITELY not the same chain.
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August 2022 by Nhi Tran-Lopez
I bought my nephew a Cuban link Sterling Silver necklace from here and not even a day went by, the clasp got loose. We went back 3 days later and they "Tried" to charge us $50 to fix it. After arguing with them that we just made the purchase, they said $25! My husband then came and they agreed to fix it for free but we had to leave it for a whole week! We live 50 mintues away and it's such an inconvenience just for something so small. Don't buy from them, they are not reliable.
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July 2022 by Nikki Major
This is the only Jewelry Store I will ever shop at again