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January 2024 by J L.
This place is an absolute disaster and needs to be avoided at all costs in my opinion. Dropped off car here for a minor repair after someone backed into it because it was on my insurance company's "preferred" list. Huge mistake. First time the car was "ready" to pick up, a light literally fell out of place after leaving their shop. The car was then "ready" for pick several times thereafter, each time with extremely poor bodywork, fit, and finish. It got to the point where they started texting me photos to see if the work was acceptable. Finally after two months for a repair that should have taken a week, I had enough and picked up the car. After picking it up, it had a clunking noise in the front end where they worked on the car. I took it to a wheel and tire shop and they immediately discovered Caliber had only hand-tightened the lug nuts to the wheel when re-installing. The wheel could have easily fallen off causing a loss of control and severely injuring or killing someone. Now I have to take the car to yet a different body shop in attempt to get the repairs done correctly.
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December 2023 by Trent W.
Terrible customer service. Rudely informed us they will not do a quote without an appointment, even when the office is full of people not doing anything. Then, after waiting another week, refused our request to consider repairing only the most pressing issues for starters. All or nothing, including items we never brought to their attention. This car belongs to my 16 year old daughter. More minor dents will happen. I just need to make sure it's safe...but I'll do that at some other shop because Caliber obviously doesn't need the work. I'd give zero stars if I could.
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December 2023 by Dale Kral
Great service at the Grapevine location! Our car was repaired much sooner than quoted by other shops, and at a better price!
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December 2023 by Ernesto Garcia
Our car had a close encounter with the side of the garage and the front body panel on that side of the car got pushed back closer to the front door so that the door scraped whenever it was opened and closed. Took the car in for an estimate and we were very pleasantly surprised when we were told that the door could be fixed and the paint job on that front panel cleaned up while we waited for 15 minutes. We worked with Javier Jauregui.
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November 2023 by Randy Via
How my experience came about with Caliber Collision was my truck was stolen from a hotel parking lot in Dallas. My auto insurance is with USAA & Caliber is a contractor for auto insurance through out Texas. Once we had the truck out of the police impound it was taken to Caliber in Grapevine. The Crew there were very professional & friendly, keeping me updated on the repairs and expected completion of repairs. Good place to do business with. Thanks Randy
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November 2023 by N Y
This place is exceptional. The people are wonderful and the service is outstanding. I would have given a 6/5 if that were possible.
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October 2023 by TLC CARPET CLEANING
We used this shop when one of our fleet vehicles needed service. Josh was our contact here and he was educational, respectful, and very communicative. It's always a bit stressful when a working vehicle has to go in the shop but he gave me updates regularly. The whole crew here worked efficiently to get my technician back on the road. Thanks guys!
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October 2023 by busterplow
They did a fantastic job, I could not find a flaw in the repair, and I tried to.Service: Painting
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September 2023 by Shawna Hogan
Superb customer service! I was in an accident and Caliber made the insurance claim repair process simple. The team works very efficiently and quickly to get you in and out on your way.I was most impressed by the text updates I would receive from my service advisor Scott. I was able to reach out via email, text or phone call whichever was most convenient and would always receive a response.If you are renting from Enterprise they have a shuttle that comes and picks you up to drive over to their store in Grapevine as well.Most importantly, my car looked good as new when they were done with the repair and was spotless. I am completely satisfied with this experience and would highly recommend!Services: Painting
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August 2023 by Shawna B.
Superb customer service! I was in an accident and Caliber made the insurance claim repair process simple. The team works very efficiently and quickly to get you in and out on your way. I was most impressed by the text updates I would receive from my service advisor Scott. I was able to reach out via email, text or phone call whichever was most convenient and would always receive a response.If you are renting from Enterprise they have a shuttle that comes and picks you up to drive over to their store in Grapevine as well.Most importantly, my car looked good as new when they were done with the repair and was spotless. I am completely satisfied with this experience and would highly recommend!
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August 2023 by Robert Valdez
Great shop and great crew! Highly recommend!
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August 2023 by Ec Shrum
This store is great to work with - especially Jeremy and Josh. Everything I needed done was completed in a professional and efficient manner. Above expectations. I asked a few other things to be completed to get my vehicle back where I wanted it and they were more than happy to oblige me - even going above and beyond. Fantastic team!
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August 2023 by Mallory Matlock
They were communicative, time efficient, and friendly! Work was completed in a timely manner and with complete satisfaction! I will hopefully not need a collision place again but if I do, they’ll be the first ones I call!Services: Steering & suspension repair
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August 2023 by Justin Costa
Great Service. Convenient and timely updates of the repair process sent via text messages. I always knew where my vehicle was in the process. Will use again.
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August 2023 by Joshua Fraser
Caliber Collision Grapevine is a great place to have your vehicle's collision damages repaired. I will always trust them with all my vehicles.Service: Steering & suspension repair
