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December 2023 by Livvy
I am only giving a 5 star review to Abby. She was alone in the store taking care of customers while multi-tasking and setting up a new wall display. This situation seemed extremly overwhelmingbut she kept her cool the whole time.i absolutely hate seeing companies not treating employees right. ABBY DESERVES A RAISE!!! she was so kind.
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December 2023 by Emily Castillo
Went to get my daughters ears pierced and girl said she couldn’t because my daughter was still considered “little” and her earlobe wasn’t big enough, but didn’t bother to look at her. Went to another Claire’s and they did it with no problem?
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August 2023 by Dad Mitchell
Liked it. Incredible they are somehow still surviving in a mall.
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February 2023 by Kimberly Clements
Did a wonderful job piercing my daughter's ears.
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October 2022 by Isabel
no wonder this place has such bad ratings, me and my friend were there on 10/11 around 7pm and all we were doing was picking out earrings when this rude lady with black lipstick started yelling at my friend to “leave her store” because she thought that they were stealing for some reason. we both have horrible anxiety so we left without fighting back but this lady was just awful, she kicked both of us out with no proof of shoplifting even though she only suspected my friend of stealing, as if im responsible for their actions. anyways i still love claire’s but the lady who works at this one should find a different job if she just needs to yell at people.
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June 2022 by Raiderette Chyna
Went in to the Claire’s here at grapevine Mills Mall about 6:45-7:00 pm on June 2nd the associate Casey was EXTREMELY rude to me!!! I wanted a couple of items that were mistakenly put on the $2 rack but she NEVER honored that price!!! Next time I step in to this establishment I will let Miss Dani help me
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June 2022 by Chyna Howze-Jones
Went in to the Claire’s here at grapevine Mills Mall about 6:45-7:00 pm on June 2nd the associate Casey was EXTREMELY rude to me!!! I wanted a couple of items that were mistakenly put on the $2 rack but she NEVER honored that price!!! Next time I step in to this establishment I will let Miss Dani help me
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June 2022 by Sheila Howze-Jones
Went in to the Claire’s here at grapevine Mills Mall about 6:45-7:00 pm on June 2nd the associate Casey was EXTREMELY rude to me!!! I wanted a couple of items that were mistakenly put on the $2 rack but she NEVER honored that price!!! Next time I step in to this establishment I will let Miss Dani help me
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January 2022 by Tony A
Tonight, I want to give a special kudos to the woman wearing a yellow shirt and yellow glasses for the fantastic treatment she gave my daughter. She not only did the ear piercing but also gave special treatment to my daughter by walking her to the back of the store and gave her great advice on hair pins that would compliment the ear piercing. The interaction was so great the woman made the day very special for my daughter. My daughter walked out of the store feeling like a princes. Thank you very much for your kindness and loving touch.
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January 2022 by Namthip Chounlapane
Unprofessional and slow service. Only one person working and she took her sweet time knowing there’s a huge line built up. One of the reasons why I online shop. Customer service these days are a joke. Also, please put out a sign that y’all don’t do ear piercings at the moment due to Covid. Would have saved me an hour in line.
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December 2021 by Sally Mae
Went to get my baby’s ears pierced for the first time last Saturday & the piercer DIDNT POKE THE HOLE STRAIGHT THROUGH, but slanted instead not in the ear lobe. My baby instantly started crying so we rushed to get her home. Didn’t notice until after & the jewelry was coming out because the back wasn’t on it. I called but we weren’t given the receipt in mist of us trying to get her home we didn’t think we would need it. They said we couldn’t get a refund w/o it. Don’t get your ears pierced here especially an innocent baby, they aren’t properly trained or professionals. Lady was shaking the whole time & she said obviously wasn’t comfortable should’ve said that. This has me highly upset I want to go back up there cause I’m highly dissatisfied. Think her name was Alissa.
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August 2021 by Nilda Cardenas de Lara
Melanie was very patient with us, great customer service. I followed her instructions for care after ear piercing and had no issues.
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July 2021 by Blessed Kay
Very expensive stuff that you could get for less at 5 and below xD
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July 2021 by Veena Popuri
Got ears pierced here.. Anthony was great and very patient. the entire experience was hassle free
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July 2021 by Riley E.
Good luck trying to get your ears pierced on a weekend here. However, I am soooo glad it didn't work out and I went and got my ears pierced at a tattoo shop instead of this place.
