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November 2023 by Lacey C.
The guy at the service desk (parts) was rude from the very beginning and parts are over priced.
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November 2023 by Christian C.
The service department is absolute garbage. Beware, they don't like doing warranty work. They will use a line such as " we can't reproduce the problem that you're having". They tried this line on us 2 different times we've had it in the shop there. We had to research the problem ourselves and make videos of the vehicle when it was making strange sounds even though they had video proof they still would try feed us that B.S. line. They service staff tries to talk to you like you're stupid but, what they don't know is I have a background as an automotive mechanic. I will never do business with them again and I tell everyone I know not to do business there either
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November 2023 by Erin M.
Classic Chevrolet's service department is By far the worst customer service experience I've ever had. I left feeling ripped off and taken advantage of. I have called, texted, and sent multiple emails to this dealership and no one will respond. however, they reply to reviews saying "please contact us." This dealership sold me a "certified" preowned Yukon that had had a rodent's nest in the engine and rodents had eaten through the wiring. There was even a distinctive smell of cat urine every time it rained. They refused to take any responsibility and flat out called me a liar when I told them this had been happening since the day I bought the car. It cost me $1600 to have their negligence repaired. The Classic Chevrolet service department WILL take advantage of you and will NOT give you any communication or resolution. Avoid this dealership.
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November 2023 by Tracie A.
I have been a customer of the Classic Chevy service department for 13 years. I took my car in for my state inspection the beginning of October and it passed no problem. Two weeks later I ended up having my car towed back to the service department because it was making an extremely loud grinding noise and a ticking noise. Initially they told me they could not hear the ticking and told me I needed new rear brakes, rotors, sway bar links, a drivers side engine mount and a few other small things. I'm not sure how my car managed to pass inspection. After completing those repairs and a few days with my car, they then told me they located the tick, which was bad lifters and camshaft, that needed to be replaced. They quoted me just over $8k for the lifters and camshaft, just over $5k of that was from labor alone. I declined those repairs and went and picked my car up. About a mile down the road my check engine light and traction control light came on and my car started running so rough it was making my cheeks vibrate. I called my service advisor to let him know but they were already closed for the evening. I took my car back in immediately the next day. I told them when I dropped my car off, neither the check engine light or traction control light was on and it was not running rough at all. I also mentioned that it specifically says on my invoice that upon intake "CUSTOMER STATES WHEN APPLYING BRAKES MAKES A LOUD GRINDING SOUND, TOWED IN." Nothing about running rough, check engine light or traction control light. It also stated "REPLACED REAR BRAKE PADS, HARDWARE, BOTH ROTORS. CLEANED AND LUBRICATED CALIPER GUIDE PINS. CLEANED AND ADJUSTED PARK BRAKE SHOES. NOTE: AFTER BRAKE REPAIRS NOTED ENGINE HAD ROUGH IDLE ON START UP. DURING ROAD TEST, CHECK ENGINE LIGHT CAME ON. My service advisor took me in to speak to the, I believe service manager. We explained the situation and he looked up at me and seemingly annoyed said, "And..... What would you like me to do to help you?" After myself and my husband had gone back and forth with them for 10-15 minutes and explaining that I received my car back in worse condition than when I dropped it off, he offered no help and said it was a coincidence. I ended up taking my car to Ethridge Auto Center in Colleyville. They confirmed the lifters were bad and needed to be replaced. Craig at Ethridge said we caught the problem early and he did not believe there was any damage to the camshaft. The quote for the lifters alone was $3500 and he said if the camshaft also needed to be repaired the cost would be between $5500-$6k I am incredibly disappointed with my experience at Classic Chevy. They are price gouging and dishonest. And before this experience, for the last 13 years, I've never taken my car anywhere else. I will not be returning for any reason.
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November 2023 by Michael M.
I bought my 2020 Colorado Bison here and had a great experience, Ryan and all the staff were super helpful, then it came time to upgrade so I purchase a 2024 2500 HD which once again was a superb experience, never had a issue with anyone or anything
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September 2023 by Brice R.
After years of buying vehicles here I'm blown away by the used car vibe now. I had an agreement on a trade and at the paperwork stage a new manager tried to lower the price by an additional 2k when I arrived at the used car lot. Then when I told him to shop trying to work me he blew up at me and couldn't handle any pressure back on the fact that's terrible business. I've bought many cars from them and never will again.
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September 2023 by Dan Pace
Classic knows Vettes! They sell a lot and service a lot. They have more Vette specific knowledge and experience than most Chevrolet dealers! I think there were 5 other Vettes come in while I was there!
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September 2023 by Jesse Cheng
Oscar and Rachel were terrific! They got me in quickly when my oil life was at zero and there was zero wait! I felt like an emperor and service was even better than Cadillac Arlington! Owning a Chevy Trax 2022 never looked so good!!!
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September 2023 by Chuck Schulien
My first oil change was free they got me in right on time and my vehicle was ready exactly when they said it would be. Also they washed it. I wasn't expecting that pretty good service I'm very happy I decided to buy from Classic Chevrolet
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September 2023 by Eric Bird
From the time I started searching online and asking questions Austin was quick to respond and always had an answer to my questions. The whole process was easy for me and this was the absolute easiest experience I have ever had purchasing a vehicle from start to finish. I believe it took a total of maybe an hour and a half to get everything done.
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September 2023 by Kyle Holley
I was really impressed with my salesman, Jon Haberman. We had spoken on the phone ahead of time and he new exactly what I was looking for and had a couple of vehicles ready for me to look at when I got there. He was very up front and honest with me about what deals were available and what he could do. He was very knowledgeable, friendly and easy to work with. I would recommend him or Classic to anyone.
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August 2023 by Charbella H.
I decided to sell my Honda Accord about six months ago. Prior to contacting Classic Chevrolet, I researched a few dealerships and the process of selling a vehicle without purchasing a new one online.Classic Chevrolet gave me a purchase estimate online based on the information that I provided. A few hours later, I contacted the dealership to schedule a time to have my car inspected for purchase.When I arrived, they took my keys to inspect my vehicle and returned about 30 minutes or less later to confirm the written estimate for purchase. After I accepted the offer, we started the paperwork to sell my vehicle. The process is very easy and their staff is very professional. I can't remember the names of the individuals that helped me but I am satisfied with the process and the sell price.If you are in the market to sell your vehicle, do your research and compare more than one dealership to get the best price. Classic Chevrolet could be the highest bidder.Ask questions and come prepared with all the documents requested to make the selling process easier.I highly recommend Classic Chevrolet for selling your vehicle.
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August 2023 by Darin
Best customer service! Went to Classic Chevrolet to purchase a new Trailblazer. Mike Higgins made the whole buying experience wonderful. There was no pressure and he made sure we got the vehicle we really wanted. I would recommend Classic Chevrolet to anyone wanting a new vehicle. Go see Mike!
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August 2023 by United Water Restoration Cloud
I had a fantastic experience at Classic Chevy of Grapevine, Texas! The text communications with Angel were top-notch, and my service writer Oscar had remarkable people skills. I was truly impressed when he took the time to lay in the parking lot and explain the vehicle's issue to me. Exceptional service all around!
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August 2023 by Sara Simonton
Michael Higgins and the team at Classic Chevrolet are amazing. They really know their stuff. I was in a car accident on Wednesday and had me in my dream car, with payments I can afford, by Saturday. I never had as much fun buying a car in my life. His energy was very much similar to my family's. He is like no other sales man I have ever met. The process was actually quick and also fun. I would highly recommend if you need a car.