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March 2024 by Jonesy
I brought 2 cars here for repair in the last year or so. Should not have brought the second one after my first experience, so shame on me. The cars both times had numerous small issues being put back together correctly. The first time they corrected all of them. The second time they corrected the sunroof that didn’t open properly because they didn’t reprogram it and I corrected a few. After looking at my repair deeper when I had it home I was very disappointed in the quality of workmanship. I needed a roof replacement and on the 2 sides of the roof they applied a self sealing leveler that came out warped and bubbled. Instead of trying to smooth it out they just painted over it. When I asked them how it could be corrected their response was “There is nothing we can do about that . That’s self leveling seam sealer. Not metal or anything it’s a composite material that seals everything on it . If the roof is leaking then that’s another issues but there is no fix to that at all.” My original roof looked nothing like their repair. There is also a small paint drop in the middle of my roof. I would not take anything that you truly care about to this repair shop.
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March 2024 by Brittany Wicker
My rep Will Desmond was professional, knowledgeable, friendly, and communicative throughout the whole process. He has excellent customer service skills. He even took my vehicle to service for an oil change after the repairs were completed. I am so happy to have my car back. Everyone I spoke to throughout the process was nice. Would definitely come back
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March 2024 by Michael Clem
Classic Collision Center took my car on January 9. It took them six weeks to get it fixed. Will was my personal contact. I checked on my car multiple times and each time Will was very rude and sounded inconvenienced that I would call and ask about my vehicle.Last Monday, I called to see the status on my vehicle and Will said that Classic was waiting on a Payment from my insurance company and it will be a long while before my car is ready. This is interesting to me because My insurance got me said that the car was going to be ready very very soon. The following day, Will called me to let me know that my car was ready and I had to come right away to pick it up because otherwise I would be charged for storage fees from classic Chevrolet. This was very annoying to me because I had just called the day before and I had already made Because my boss told me he had to work overtime. I had to cancel My plans for overtime which meant I lost money. Had I known that the car was gonna be ready the next day, I would not have lost the money. In addition to make an inconvenience for my boss. In addition, My car had not been washed when I picked it up.I do not understand why it is acceptable for Employees to lie to their customers. Please avoid this business.
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February 2024 by Barry Gibbs
I have prepped Porsches for concours competition for over 40 years and am very picky. I could not be happier with the work done by Classic Collision. I just wish they would repair the scratches on my wife's Porsche.
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February 2024 by Christopher Lyons
Very friendly and knowledgeable staff but a day late and a dollar short on follow-up information. Dropped the truck off on the 9th, was first told it would be ready on Saturday the 13th. Got no call, so I called and was told Tuesday. Again no call, so I called on Thursday and was told they'd call Friday as soon as they knew it was completely ready to pick up that day. It's Saturday night and still no call. At least I have a nice loaner to drive.....
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February 2024 by Aaron Skiles
My vehicle was hit by another driver and was in need of a body shop. I went to Classic Collision on a recommendation from a friend and wow am I glad I did. This place does it right in all facets of the experience. On the service side, they communicated extremely well and kept to their word, without fail. One example was their work on my paint job. I was supposed to get my car back earlier, and I called them to see what the status was. They said that they weren’t happy with the paint job they did and they wanted to redo it. It was so refreshing to have someone hold themselves to such a standard. I then told them that I was concerned that the insurance wouldn’t let me have the rental car for the extended amount of time. Earl, my awesome service tech, said that he contacted insurance already and got my rental extended. Now THAT is service. On the repair side of things, my car came back looking as good as the day I bought it; seriously. It was cleaned inside and out, tires shined…everything. The repair itself looks like there was no damage at all. It was beautifully done. I hope I won’t be in need of a body shop for a very long time, but if I ever do, there is no other option than to go to Classic Collision in Grapevine.
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December 2023 by David Edwards
Usually Classic Chevrolet is great, so I chose them to repair my Camaro after recovering it from being stolen and vandalized. Problem #1 was the service rep repeatedly lied on the status of the car, telling me that it would be finished within a month. When the month deadline came, I found out they had barely started to fix my car at all. They ended up finishing 2 weeks later and would not update me others the status of the vehicle. Issue #2 was the quality of their work. They put the wrong brake pads on the car, which I had to replace on my own after I burned up the cheap (not stock brembo) pads at a track day. They also left a gallon ziplock’s worth the glass inside the door, which I had to vacuum out myself. Terribly disappointed in a usually great dealership.
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December 2023 by Bailey Lux
I wish I could give them zero stars. Avoid this place at all cost. They had my brand new Tahoe for 6+ months, and couldn’t figure out how to make it drive straight after they were confident in replacing the frame, then missed the roof needing replaced for months on in, today it’s missing pieces all over, Left over screws everywhere, doors don’t shut right. They gave it to me with lane assist on hoping I’d not realize it drives pulling to the left then blamed it on the brand new tires after they spend another 10 days trying to fix it. I took it someone else and they found left over parts under it causing this issues. Needless to say they could never figure it out and it had to be taken else where. I’ll never give them my business and tell everyone I know not to go here. Called to tell them what’s wrong and the manager won’t even call you, back but wait when you go there he will down talk you and not help you either. I wish they never made a single dollar off me and I can see from other comments people have had the same experiences.
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December 2023 by Staci Desmond
Will was great, he handled my insurance claim and made my car look like it was never got blasted. My insurance company tried to make me go to one of those chain shops, the last time I did that it was a mistake. Classic did a wonderful job and after this last wreck I won't go anywhere else but Classic....
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November 2023 by Tyson Clayson
Horrible. These guys have had my car since December of 2022. It is now Nov 2023, I still don't have my car or even an estimated date of return.They are awful at giving any sort of update. They've been unapologetic and the whole experience has been a nightmare.Steer clear of these guy's at all costs. Posting this review in hopes that it might spur some type of push from a higher up, because the people assigned to my job just don't care.
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November 2023 by Sun Choi
I trusted the reviews, but now I am very disappointed. My car was not in an accident. They simply needed to find two rims and put it on, but that's taking 2 months. Zero communication unless I call first. I see there are rims sold online. The shop needs to be more proactive with its job instead of making a customer look for what's out there.
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October 2023 by Doyle Skipper
Nelson did an expert job repairing my 2023 Corvette. He was very professional and stepped me through the repairs. I’m very pleased with the repairs!I would definitely recommend Classic Collision Center to anyone!Services: Steering & suspension repair
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August 2023 by Whitney Pointer
Daniel Solis was very professional and informative throughout the process. He worked very hard to make sure that I was updated and understood everything along the way. He provided reassurance when I had questions. He was definitely a key component when it came to communication with the insurance company.Great Customer service was provided.Services: Painting
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August 2023 by Joyce Tapley
It took some time for my SUV to be fixed, but they did a great job once it was fixed. My Repair representative Mr. Bobby Roberts was very personable and professional and I appreciated that he checked in with me every week to let me know how things were going. He represented the company very well. JT.
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July 2023 by stephanie prosser
Took a month to get the part that was needed for my truck. Then when they received it, it was the wrong side. Took another week to get the correct side. No one knew what part was needed. Just seemed like complete disorganization
