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March 2024 by StinkyyNoodless
?MVP WORKER, me as a 20 year old man scared of my mom, asked the lady if she can give me a cologne i bought secretly from my mom without a bag and secretly and she knew what to do immediately and laughed in a good way, cashier who was in register at 8:16 PM 3/18/25 give her a raise!
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February 2024 by Loren Narro
TK helped me pick out two of the perfect bags!! I got a crossbody and new pink purse!! She was so patient with me and my two girlfriends that went in there! Her energy’s so pleasant to be around highly recommended going to see her to help you with your purchase!
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February 2024 by Papz Eatz
My wife had been to return her bag at this outlet and to do some shopping. The staff was amazingly welcoming and the return was hassle free. A 'will return' place
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January 2024 by Xian Ping Moh
We just shopped here and bought like thousand dollars and as usual we will get our birthday discount if we birthday at this month. When we ask for it the woman name as Delia said that they will do for us but then they didn’t do and when we ask why there is no discount for birthday and she say is not allowed to do so with bad and rude service and ask us to talk to manager. Shopping mood spoilt just cause of this feel bad about this kind of services
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December 2023 by Evelyn McNally
I love coach. I always shop on line. This store was nice .
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December 2023 by Valerie Jackson
Thank you, Coach employees, because of your team, I was able to buy all my gifts. At the Grapevine location. Love ya'll Merry Christmas!!!! ❤️❤️❤️❤️
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December 2023 by Ixonia Alexander
I visited this store on 12/6/2023. The entire staff was amazing. I was unsure of the gift to purchase and Christen was super helpful in my making the decision. The manager, cashiers and floor personnel employees all played an important part in the exceptional shopping experience. I owe great thanks to Grapevine Mills Mall Coach Factory staff for a wonderful holiday shopping season.
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December 2023 by Roz Neal
Today I flew in from Arizona and stopped by the Coach factory and had the Best experience. The staff was absolutely Awesome and so helpful. Love this store. The manager was the best
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December 2023 by Nicole Lattimore
Ron,Chris and Joy store manager and Tara was all so much fun and very helpful and professional experience and it was a pleasure to to come in the store and purchase items from the store made me feel very at home.
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December 2023 by Roger Maroon
I had a really bad experience!!! here at this location. Sales associate seems preoccupied and act like they don’t want to help n judge customers by their appearance. So I went in for a return as the shoes I bought were too loose n I can no longer put on for everyday wear. Store associates didn’t welcome me instead just walk by me when they saw I have return. They treat u badly when u go in for a return, never try to help me make another choice. They all just keep staring at me n acted strange that made me feel uncomfortable. Customers should be treated nicely n with respect. Seems like they are understaffed or underpaid to do this sales associate job. High brand but low customer service by store associates. I feel like I should never return to this store again for future purchase at this coach outlet. Bye bye!! Forever… u didn’t make me feel the best shopping experience ever with your attitudes.
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December 2023 by Youtube at Bubbasbigadventures (Bubba and Angel)
You cannot go wrong with Coach quality. They had plenty of deals going on when we were there. I picked myself up a new backpack and a wallet for the misses. Friendly staff without being pushy or shadowing my every move.
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October 2023 by Gregory Bentley
Had some good sales, my wife bought a purse.
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October 2023 by B. Strong B. Happy
I think this is a new store. They didn’t have much of a selection. They had more men’s items than women’s.
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August 2023 by Iola Rodriguez
Pleasant workers! Willing to help with pricing and your needs.
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July 2023 by Groot Junior
Bought a bag for my mom in the recommendation of the saleswomen out there and my mom loved it! Employees there are friendly❤️
