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May 2023 by Customer
Not sure how this company is I'd have to take time off of work to visit your hrs are worse than bank hrs.
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May 2023 by Troy Cook
Was experiencing a few growing pains after doing my first lift kit on my truck. CTU quickly identified and rectified the issues for very reasonable cost.
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December 2022 by Steve Levi
I just had my second Line X sprayed into another truck. Always fast and friendly service with Marcos. More to come.
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June 2022 by John in dfw
Dropped off my brand new $80k truck to get line-x installed... an hour later my truck gps shows it on the other side of town... Turns out, they don't spray at that location... They failed to mention that , and drove it across town without my permission. That is not something you FORGET to mention! Sorry doesn't cut it , which is all i got , aside from driving across town myself to pick it back up ..
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June 2022 by Jean-michel V.
Dropped off my brand new $80k truck to get line-x installed... an hour later my truck gps shows it on the other side of town... Turns out, they don't spray at that location... They failed to mention that , and drove it across town without my permission. That is not something you FORGET to mention! Sorry doesn't cut it , which is all i got , aside from driving across town myself to pick it back up ..
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December 2021 by LaRue M.
Buyer beware. Had truck leveled, bed liner and after market train horn. They didn't adjust lights after truck was leveled, so was always blinding cars. Had to go back ~5 times b/c truck horn compressor had a leak, and they couldn't figure out where the leak was. Also, the bracket used to attach the horn is flimsy and is already broken. Nice guys, but. Wouldn't trust them to work on my tonka truck.
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October 2021 by Billy White
VERY Good Customer Service... Answered all my Questions...
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July 2021 by Elvia Argueta
They installed a leveling kit on my 2020 2500 high country 9 months ago and now they did an alignment and retorque which was included in their warranty. Great service, will keep coming back.
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May 2021 by Chase D.
I had a great experience with Marcos at CTU in Grapevine and would highly recommend using them for getting your truck lifted. I purchased a Fabtech 6" lift and they had it installed and aligned within 5 business days. I will be back to purchase a new tonneau cover and spray in bed liner. Thanks CTU!!!
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May 2021 by Jared P.
If you're looking for a poorly run business, look no further than Line-X of grapevine. First, they're more expensive than any other Line-X store in the DFW area. I was scheduled to have a bedliner sprayed on and hard cover installed. When I arrived on the day of my appointment, I was told they ran out of spray on product and someone should have called me but oops, they forgot. They also didn't order the bed cover to have installed. Waste of time. The incompetence runs through the management. No accountability.
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April 2021 by Matt C.
I do not recommend this company for Line-X bedliner installation. I brought a brand new 2021 F-350 Tremor (83 miles) to them with the simple request of spraying an extra pass over the bed panel seams to minimize water getting in from the road. They decided to use "seam sealer" before they sprayed in down. The results were catastrophic, see photos. After Mike (Regional Manager) assured me they could "grind down" the imperfections, respray, and you wouldn't be able to tell the difference, I reluctantly agreed. The result was similar only now there are several different "textures" visible in the bed, the drain holes are mostly plugged, there's a small void where white bed/paint shows, 5th wheel plug is loose, and there's a small ding on my driver door above the handle. The truck has only been driven to/from the dealership, CTU, and my garage (odometer 116 miles). If you value quality workmanship and attention to detail, look elsewhere.
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March 2021 by Michael Lambert
Was looking for a shop to install a Stealth Hitch and running boards for my Hyundai Palisade. Spoke to a couple of shops but didn't get the feeling they were confident about the job. Stumbled onto Custom Trucks Unlimited and spoke to Jon. Immediately he was confident on the phone, provided a quote (which other shops would not do), and gave me a time estimate for the job (again, other shops wouldn't provide a timeframe). The running boards and hitch were installed within the timeframe Jon gave me and the price was fair for a job done right the first time. Would definitely recommend Jon and his team for any aftermarket additions to any vehicle (they don't just do trucks!). Liked my experience so much, am going back to get my windows tinted.
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January 2021 by Mike Shelton
Great experience today! Got me in and out quick! Highly recommend! Thanks John for all your help!
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January 2021 by Bill Lockwood
Really pleased with the upgrades to my Jeep Wrangler Rubicon. Jon and the guys were great. Great service and reasonable prices.
