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February 2024 by Rachael Bruno
If you’re dropping by to get your tires, checked for air, don’t. They will leave you sitting there, with 2 cars behind you, five guys standing around, doing nothing just staring at you waiting for someone else to come check your air. I love Discount Tire but things like this frustrate me. Don’t have an air check pull through if you’re not gonna have someone checking air. At the very least they could send someone over to let you know. Hey, it’s gonna be a minute.
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February 2024 by Brian Skaggs
Understaffed no communication from service advisor David. The line is out the door. Been here an hour and a half and still waiting to warranty one tire. I would definitely go somewhere else. Like NTB at least they keep you up to date on whats going on.
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February 2024 by Roxanne Byrne
Campbell is amazing!! I came into the Grapevine location to see if someone could check out this piece of plastic that was dragging under my car. Even though it wasn’t a tire related issue, Campbell gladly took a look at it and used some zip ties to keep it from dragging on the ground, and at no cost to me!I was able to make it to work that day because of his help! I will forever be a repeat customer here!! Thank you so much Campbell for your help!!
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January 2024 by jim murray
Great customer service by Service Advisor James. Went above and beyond.
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January 2024 by Sam Goerdel
Had a tire losing pressure weekly. Took it in and while I needed new tires, they got them replaced much quicker than expected time to completion.
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January 2024 by Tammy Smith
Just got air put in my tires this crazy weather doesn't help my tires
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January 2024 by Karen Min
Unfortunately my recent experience has not been great. Came in 3 times for the same tire with nail puncture in one week. Since I had purchased all 4 tires at DT few mo ago, they are going to replace to new tire as u not recommended to have more than 3 patches in one tire, and this would have been 3rd. Per their progess link, the car should have already been completed by now. However, I see that my car is still sitting in the parking lot and didn't even make it to the bay. Had to talk to one of the employees to bring it to their attention. Think it is being pulled to bay now as I am writing this review. Would.have gone home then came back had I known it would take this long...
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January 2024 by Latosha Vowell
We work for a company delivering tires to them
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December 2023 by Dr. Bill A.
Joey and the team at this Discount Tire have distinguished themselves with excellent service. About six months ago I went into the store having been told I needed four new tires. They measured them and said, "You don't need tires yet." The tires got to the place where they actually did need to be replaced, so naturally I went back to this store. They helped me get allowance on the tires for not making it to the rated distance and delivered tires at a great price. Even got all four installed in 45 minutes. Wow! This is a great store, and they really have the system down. I'm very impressed.
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December 2023 by John Williams
SECOND UPDATE: Mobile tire install service is absolutely incredible and Cam is the best! Not only does he do an excellent job while at your residence, we needed new lug nuts (Ford's horrible ones that round off) and Cam had the store add to our invoice and brought a new box along. 5-Stars all around!UPDATE: NEW MOBILE TIRE INSTALL SERVICE!Can’t tell you all the positives about having Discount Tire’s Mobile Van come to your place of business or home to mount, balance, and install your tires. Apparently DFW is one of their test markets and believe me, this service is going to make you never visit a shop again. Cam, I as the tech who came to my home and explained how to position my vehicle (Cadillac XTS) and had all four tires mounted and balanced, on the car in less than an hour. After calling the store to extend my thanks and complement Cam’s work to Joey, the manager, Joey explained how the balance machine in the van was actually better than on the shop floor - it was more precise. Cam checked the tires on the two other vehicles and I’ll be scheduling mobile installs as well. The most efficient use of our time for $50 per vehicle!! I cannot emphasize how much value in time and money this service provides. Hope you find it if equal benefit to your needs!—— prior review (I’ve been buying tires from Discount Tire since 1986 when they were located on 157 in Euless by Midas and the old K-Mart, tremendous customer service and warranty support, the heat kills many tires before their time!)Processed our Michelin tire warranty flawlessly, tires wore out after 44K miles, yet tread life warranty is for 65K miles. Applied warranty credit to a new set of Michelin tires, different model, and Discount Tire's excellent warranty. Quick service with appointment.
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December 2023 by SIR CHILLY
Allways great service and prices went to get a free are check for winter, thanks
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December 2023 by jennifer cook
The guys were totally awesome here. Definitely recommend to set an appointment for Friday afternoons!
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December 2023 by Isabella Norris
very fast and friendly service, Omar and Bobby were especially helpful!
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November 2023 by Caitlin Dickey
These guys are great. Never thought a tire place would be a noteworthy enough experience for me to write a review about but I just had to. As others stated, amazing customer service is so rare these days. They had the best rate for four brand new tires for us, they added a rebate on top, the guy came to our house to install them, appt was technically at 9am and he was at our home busting his butt in the cold with all four tires already off before 9, the guy was friendly and worked hard and fast, when we called to complete the transaction the man on the phone seemed genuinely happy to be at work, he was super personable/friendly, etc. Overall a great experience and I will refer everyone to them!
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November 2023 by Matt Chatham
Popped a tire early morning and made an appointment at 11:15a. I was out the door with a brand new tire and back on the road by 11:40a. Bobby was friendly, helpful and made the process completely painless. I work in sales I am always preaching to my team making customer service experiences memorable. It's getting rarer these days to actually experience it in the wild! Kudos to this location and its fantastic staff. This is why i am a Discount Tire customer for life!