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October 2023 by Mohamed Nour
No cars. Not coopetative.
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April 2023 by Megan Gamboa
Sophia is one of the sweetest and most professional girls in the office. Excellent customer service!
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March 2023 by Red Lindholm
I wanted to give a shout out to Bri at the Avondale Collision Repair location. She was super helpful, very pleasant, and on point. She made the whole experience flawless. Hopefully your higher-up’s see this and give you a raise. You are well deserving of it. Thank you Bri.
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April 2019 by Vanesa Kesinger
They were expecting me I had an appointment and the vehicle was so filthy dirty it smell like cat urine it was just horribly filthy and the man kept trying to force me to take out their personal insurance trying to scare me if I had a wreck they would charge my insurance will of course they would he said I hope nothing happens to you that's what usually happens you know people don't take out our insurance and then something happens and it runs their insurance I told him don't say that to me again and he repeated it I bet 10 or 15 times walking me out to the car as they had to get me another truck that one was so dirty all I can say is double check the vehicle before you get in it I'm talking about the one that's at Toyota of Grapevine he was a young middle-aged black man very very rude I don't know his name he was horrible when I took the car back a really nice girl was working and she was very sweet but the man was horrible horrible I would not even go in a business if he was in there
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February 2019 by Sandra Henderson
Megan is the sweetest most professional person in the office. 5 stars for her!
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January 2019 by Tameka Dye
Jason and Daniel were awesome!!! At the Grapevine location inside of the Toyota dealership
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January 2019 by Coach Fish
Amazing customer service
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December 2018 by ryan rixford
Nothing like renting a car that smells like a Las Vegas casino on a hot summer day!
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November 2018 by Matt Farrell
Excellent service!! Nicest guys. Have been here multiple times and they have been so helpful and so polite. Definitely my go to spot when in need of a rental.
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November 2018 by Arshil Pirani
Daniel and Jason Helped get a good vehicle for the weekend. Very kind and helpful. I had a reservation and I was in and out what felt like less than 5 minutes
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August 2018 by Dashanie Crosby
Love this location they have the weekend special when other locations don't. Staff is very helpful
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April 2018 by venkata sai Phalguna
Excellent Service by the crew and they were really polite. The manger Daniel H was really polite and his crew member Weight has received me well. I really suggest this place for car rental.
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March 2018 by Clayton Westphal
They both picked me up and dropped me off in record time. The service was quick and the car was great; what else can you ask for.
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December 2017 by Alyssa Gonzales
If I could leave "0" stars, I would.
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April 2017 by Alyssa Brooks
*Long But A Must Read** For Starters, I would have rather given less than 1 star. I decided to write this review in Real Time while the situation was happening. ~Currently Still Waiting For Enterprise to Pick Me Up From The Collision Center~ So let's start at the beginning, I purchased my Car from Grapevine Ford Dealership and I love...Love...Love them so this is not directed towards them. This is directed to the Enterprise at their site... My Appointment for a rental car was made for 7:15am......its Currently 8:20 am.... I am renting a car so that my car can be fixed... So originally at my appt time I spoke to a young lady named Cheyenne...She claims she can be here in a couple of minutes and can check me in onsite *Mind You, the Collision center is less than 2 minutes away* Sooo I get off the phone with her, thinking she will be here shortly.. They are running behind schedule, but I'm OK at this point because I assume maybe they are just a little bit busy. *They Were supposed to have my rental car waiting at 7:15** Fast Forward to 30 minutes later and I am still waiting, so I decide to call again to make sure she has the correct address. No Answer...I called a total of 5 times with no answer!!...So Of course Now I am Quite Upset... So Now I have the bright idea of calling with my number blocked, just to make sure there is nothing suspicious going on..lol To My Surprise, someone answers, Wowwww!!! I am thinking to myself, this is very unprofessional, so now I speak to a Guy named Shelby. He places me on hold for at least 6 minutes and then comes back and claims that he is sending a guy ASAP. So I say "OK I have been waiting 40 minutes, so thank you", we hangup and I begin to wait again... At this point it is exactly 8:31 and I am finishing up this review....and to my astonishment, I am still waiting..no courtesy phone calls, noone, and no answer at their site... I will provide an update shortly!!! But as of now I am VERY Disappointed in their service and will most likely be contacting corporate in a minute.
