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October 2023 by Sharon S.
I went to this location because my husband said he always uses this location and they have great customer service so I felt super confident going in here getting everything handled. I have had the runaround with the insurance company since last Thursday so today, Monday, October 2 I was pleased to walk into this enterprise thinking that they would be assisting me in solving my problem. I get to the service desk. A gentleman tells me that they don't have anything available. He gives me a little information says the cars are booked and it would be a few weeks out. I took the information that he gave me with face value and thought, well, at least he's being transparent with me and helpful. After returning to the car defeated, I told my husband they didn't have any cars although I had had a reservation. I would like to be clear the reservation was at this store but another the insurance adjuster told me I could go to any enterprise anywhere. So my husband trying to problem solve he decides to call another location well he thought he was calling another location so he get someone on the phone. He gives them the reservation number and ask do they have anything available and he said sure come on in my husband then ask what's your location so we can get there and get this handled 1800 S. Main we told them we were sitting in the parking lot on their property and they just told us that y'all didn't have any cars they put us on hold several times comes back says that they moved a few things around. at this point you can tell he's annoyed because they all just got caught in a lie in the office so he says we could possibly get you in this evening. We're willing to take any car any time that you have one available today. The man tells me you're not getting a car today and hung up in my face, awesome customer service. The funny thing is that Walmart damage to my car doing an oil change and this experience has been so horrific that I started to record every interaction I had concerning this claim unbeknownst to him. I have the entire call recorded I have contacted corporate office and I will be contacting the manager of this facility. I would like to say that there was zero professionalism. There was zero compassion for me as a human being. And there was zero accountability for y'all lying about not having cars. Enterprise will know exactly how much you value their customers. This is the first time that I have ever had to use Enterprise and it was definitely the last!!! If I could give zero stars I would. If yelp allows me, I will upload the phone call.
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September 2023 by Priscilla C
I had to go through these guys for my insurance and at first they seemed good, no issues picking up the car. But they aren’t great at communication, they have charged my card twice now, both very large amounts without notice. The first time it happened we worked through they go the correct info from the insurance company and I made it clear that I would like to be notified before they charge my card again as I am not responsible for payment. Yet here we are again, getting charged a very large amount with no warning, no heads up. I believe there should be a courtesy call to let you know that your rental is either due back, since there is no date given at check out, or you will be charged. But again, I had expressed that the first time this happened.
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January 2023 by Adam Jani
More Expensive than U-Haul
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October 2022 by Matt Kaplinsky
I rate this location a 10 out of 10. Employees are personable and professional. Rental process quick and easy, as was vehicle return. Vehicles are always clean and in great shape
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September 2022 by Gary Jefferson II
Staff is amazing. Cody and Austin are top notch!!!!!
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May 2022 by Super Family Since 2015
After having a terrible time at the enterprise at Meacham. These guy were so helpful. We don’t have a “normal” situation and these guys were thinking outside of the box. I really appreciate and recommend you check them out.
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May 2022 by Gary Jefferson I
Staff is amazing. Cody and Austin are top notch!!!!!
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March 2022 by Randy Cozart
Very friendly staff.
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July 2021 by Rob
Homeowner guy here hauling my "stuff" between home and storage units. Excellent customer service. Great equipment. Already booked next months cargo van to continue the efforts. Highly recommend. Thanks!
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May 2021 by Dante Danesi
Great staff. Fast in and out!
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May 2021 by Jackie Bankhead
Excellent and timely service!
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April 2021 by Andre Smith
They Were Very Prompt, Service was Fast & Friendly.
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October 2020 by Don Wood
The staff are very attentive and helpful getting you exactly what you need.
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September 2020 by Kayla Vardell
Very nice and courteous rep at the Grapevine location !
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September 2020 by Jon Muir
The service at the facility was excellent and they were very helpful when I dropped off the truck even though I got there right as they closed. Great service explaining the truck's features as well.
