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February 2025 by Mackenzie McLeod
They lost my order in December and I am still trying to get my items. USPS never received the shipment and now they're telling me I have to RETURN the items in order to get a "replacement". You know. For the games I never got. What do you want me to do? send you an empty box?! Here's the items back that I never got in the first place... Just buy on Amazon. They don't often lose their packages...
Update: finally got my order resent and it arrived. This took much longer than was estimated by them between multiple channels of their customer service. People on the phone were much better than email which kept dropping off in communication.
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February 2025 by Ryan
Return policy is awful. Never buy here lost a customer forever.
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February 2025 by Robb Martinez
They speak of customer service, but are void of it completely. I was sent the wrong item. After I sent in a request to address the issue I received an auto-generated response telling me a shipping label would be send to further the return process. This was on Jan 22, the day I received it. 2 days later still nothing and no reply. I sent another email asking for a follow up, and a day later received another auto-generated email saying they're working on it. 2 days after I called and was told someone was working on it and they would follow up the call with an email, but I never received one of those. This was on Jan 31. today I sent another email requesting anything. A follow up, a return label, direction something. All I want it what I paid for and tehy can't even address it. Super annoying. I guess my online business with them needs to stop. This after spending hundreds with them. A drop in the bucket I guess.
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February 2025 by Michael Hill Jr
I’m sad to post this. I’ve used GameStop stores for a very long time, and I’ve never had an issue with in-store personnel. They always been kind, and I appreciate the people who work in retail. Unfortunately, I’ve had the opposite experience when it comes to account recovery and their help desk. For some reason (which no one at GameStop could explain) I was unable to reset my password via a link to my email. After over a month of trying to resolve this (so I could check my points, use their online services, etc.) the only solution provided to me was to create a new email account (just for GameStop!!!) and then have my old account merged with the new one. I’m not creating a new email account (which comes with new added security risks) just so I can use one service/app. After a long back and forth, and zero helpful solutions, I finally got exhausted and said just delete my account and a refund for my pro membership which I couldn’t use anyway. They’re responded by asking me to provide a ton of info (which they should already have via my email), and additional hoops to jump through to get a refund, and then just cancelled my account with zero resolution. It was truly unprofessional and tbh pretty insulting. I’ll be buying my games and consoles somewhere else now, but will definitely miss the in-store experience.
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January 2025 by Courtney B
Back at the beginning of December, I had ordered the new Turtle Beach Xbox controller. After a week and the date changing multiple times for delivery. And it taking DAYS to get a status update. I placed a second order. My second order came in less than a week. First order still MIA, lost in transit etc. I had called in and spoke with a representative and she assured me since I had already reordered the controller I would be issued a refund. Never received the refund. They mid-process denied the refund because it was “delivered” three weeks later. It in fact was not. No picture was provided. We live in an apartment complex and there are multiple units that ours is often confused with. I have been reaching out and communicating with GameStop personnel since December. There was a two-ish week span where NO ONE would reach out until I had attached a call that I had with them over the phone. After being a card holder for roughly 10 years and this is the experience it’s deeply concerning. Sad to say I will more than likely be calling it quits after this experience.
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January 2025 by Melissa Barrett
The GameStop in Wareham MA sold us a stolen Xbox X that I bought my son for Christmas. Today he turn it on and the console is ban. Xbox will not unlock the console and I call corp for GameStop. They told me I could trade it in and pay the different. It been a month that we bought the console and it was stolen!!! Please explain to me how this is my fault! You sold stolen property and you won’t even make it right by giving me another console because it’s past the return policy!!! I have called the news station, I will be contacting the attorney general office and will be contacting an attorney
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January 2025 by Vicki Klinedinst
The only reason they get a star is because after the 14 times I tried to get help only Jennifer at customer service helped me by attempting to cancel the order don't buy from here go to best buy my son won't be getting the one thing he asked for ,for Christmas because of game stop. They will take your money and not ship the order do not order online. Can not be trusted will not help you with anything best just not to do it.
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January 2025 by Que D (Quay)
I’m extremely disappointed with how GameStop packaged my recent purchase of a used Xbox Series S (1TB). After paying over $300, I expected much better care and professionalism. The box had no fragile warning label, and the console, along with the controller, was poorly packed with no protection to prevent them from moving or being tossed around during transit.
You’d think GameStop would take better care of its customers, especially when they’re spending so much money—money that helps keep their business afloat. It’s honestly aggravating to see this kind of negligence. Luckily, the console works, but it should never have been packaged this way in the first place.
To make matters worse, GameStop doesn’t even offer good warranty protection for their used consoles. This experience has been incredibly frustrating, and I will be sharing this review across all GameStop social platforms. Shame on GameStop for such terrible packaging and lack of consideration for their customers.
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January 2025 by Kirpal Singh
Receiving by appointment only. no overnight parking receiving all the way back building corner
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January 2025 by Tyler Johnson
We're really like to work with gamestop, they're trusted partners for us! Quickly payments and friendly support.
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January 2025 by Kayla Janiece
On December 23rd, my sister Chelsea DeAnne ordered a PS4 for my nephew from GameStop, but when she went to pick it up on December 24th, 2024, she was informed that someone else had already claimed her order.
This resulted in my nephew being left without anything on Christmas Day-extremely disappointing because the PS5 was the only thing he wanted.
It is now December 30th, 2024 and GameStop has still NOT refunded my sister her money nor provided her with a replacement console for my nephew because they marked their error as a “closed” situation.
GameStop needs to fix this.
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January 2025 by Ernie Moody
In store had a price tag for $44.99 for a Xbox controller but charged $49.99 they don't honor what the price is on product
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January 2025 by Fahy
I bought a game online. Received it rolling around and game case cracked. Lucky it wasn't scratched to bad. But have to keep due to I wouldn't get it replaced in time for Christmas. Went in after they held my money for longer than needed after they cancelled my online order so I went and bought a PlayStation 4 refurbished. Opened it up to set it up before Christmas and screws were out rolling around and the remote didn't even work. I understand it's refurbished but didn't know it would be in this condition. GameStop has been a true nightmare for me for 2 weeks. Now I have to go out this weekend to the store again to get remote control replaced in all the craziness. I will not be using game stop again. This has been a nightmare with trying to make a miracle for my autistic son. Just to get something he has asked for 2 years and just now managed to pull it off. And now I got to worry about how long this PlayStation will work. Thank God I have a warranty but I'll probably get screwed with that too. It's so bad that you had me in tears. Please do better. Not all of us who shop have a lot of money and struggle to get things for our kids who really deserve something. Not junk
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January 2025 by James Fallon
This review stems from your st.george. building.. you guys have a serious problem with the employees you have there "Lawrence"... just one guy ...there are so many bad reviews about this guy. Is anyone going to do anything about him? Cause I use to love that store.. it's a shame some body like that get to just keep acting that way. Do the right thing guys and look in to it. I'll try as many avenues as possible to get some one from the corporate office to something god bless just trying to help look out for a business I have loved my whole life until now.
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January 2025 by Tamara Jarmon
I went to Game Stop on yesterday at the Kerrville, TX location and went there with intentions to find wireless headphones that are compatible with the PS Portal that I just purchased on yesterday. I was told by the clerk working (Cole) that the Turtle Beach Stealth 600 was compatible with the PS Portal so I purchased those headphones. So, the second time I exchanged the Turtle Beach Stealth 600 for Playstation Pulse 3D Wireless headphones to try again using the Playstation link and still not wireless unless you use the jack with the headphones for the Playstation Portal. So, I it's a new day 1/8/2025, my plans was to exchange again for Sony Elites due to a specific button on headphones to link to PS Portal. So, I try to return due to no results in the headphones not being wireless ,even with using the link. I spoke with a new girl (Marlo) and she couldn't return due to the headphones packaging being broken. So , she called the Store Manager (David) and David wasn't understanding the situation at all. So, the new was trying to call the cops on me and she stopped because I stated" if you were a gamer and if your headphones you wanted was suppose to be wireless and were not for what you wanted . How would you feel?" So, David stated that "he was on his way". I waited until David arrived. As, soon as he arrived he explained to me about the policy once more. Then, my husband comes in trying to explain as well on why we had to open the package. So, David had nothing but the same to say and sent us away with a package that we didn't want.
That is not how you keep your loyal customers that has been with GAMESTOP for decades.
How are you going to see if anything works if you do not open it. You have to see if it works. Today, you can not waste money due to inflation of prices on everything. This is so pitiful you purchased something and you can't even open it now because if you do you will not get your money back and it was only a day since the purchase was made
