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May 2025 by R m
Didn’t like the customer service , instead of motivating me to buy products the man seemed to be giving general answers “ work for it “ and saying there is different products … clearly duh . Would’ve been helpful if there was an employee who actually motivates you instead of bringing you down . Will not be coming back to this location .
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May 2025 by Lauren Holub
General vitamin store. The staff is kind.
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June 2024 by Lucy Bell
Nicholas was a super help today! He went above and beyond to help me find a product I wanted. I will be back to this location soon.
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June 2024 by Bunnie Bells
As a retail worker I understand that they’re are slow days and just want to get the shift over but atleast try to be welcoming and kind, with signing up for loyalty I get that but don’t pressure your customers to sign up when they aren’t interested, I’ve gone to this location 2 times and the first time I went she asked for my ID to buy and energy drink which is weird but understandable although there isn’t an age restriction for buying energy drinks, second time I went the same lady was there but I went with my boyfriend grabbed an energy drink as we were tired and as we proceeded to check out she asked if we had a loyalty number and we had responded with no and she tried to get us to sign up my boyfriend declined the offer kindly but she kept pursuing after saying no multiple times and proceeded to give us an attitude, began being rude which made the experience for us very unpleasant and left the store.
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December 2023 by Kirstin Smith
Karianne was extremely helpful! She explained what product would be best for my goals. Will come back again!!
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February 2023 by Nick Craven
This lady working at this GNC would not sale me protein because she overheard me say that I was going to share it with my 17 year old son. This store lost $250 worth of sales today.
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October 2021 by Nubia helena Acevedo
Yesterday I made purchases in this store for a significant value, however the person who attended me was really rude ... it is incredible that such a respectable brand has employees like this ...
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June 2021 by D R
Was in the store may 23 around 530 the girl had an attitude rude was not helpful at all didn't try to help us find what we were looking for never going back if we have to deal with idiots like that working in there
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March 2021 by Tou Vang
Went in today and we were the only people in the store. The lady tending the register offered no greeting or assistance (20 minutes at least). She appeared to do her best even to pretend we weren't there. I don't often play the race card but I can tell when I'm not wanted somewhere. Overpriced products combined with terrible customer service and an outdated business model spell doom for this place.
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January 2021 by Zeeshan Parpia
I have been a GNC customer for years now and have always had pleasant experiences, but my visit at the GNC store located at the 3000 Grapevine Mills Pkwy #421 in Grapevine, TX was rather a disconcerting one.I went into the store looking for protein snacks and recognized that some of the products were well past their expiration date and still not taken off the shelves. Usually, during my prior visits at multiple GNC stores, these expired products are marked down, if not, at least taken off the shelf, but this was not the case here. I asked Mauricio, the store manager, regarding the price mark down of the expired products. All other GNCs I’ve been to would simply realize the expired item or close to expired item and discount accordingly. Mauricio, on the other hand, began to question how I knew about this and asked if I worked at GNC, and seemed very agitated at the fact that I discovered the expired products. I didn't think much of the manner in which he responded along his presumptuous demeanor and decided to proceed browsing in the store for other products.I was searching for daily multivitamins that are available in a regular version, as well as a sport version. I was interested in purchasing the sport version but I noticed the sport version was not in-store. Therefore, I consulted Mauricio regarding the product's availability and he stated that they do not have it in-stock and that the regular version is “the same thing as the sport version”. Out of curiosity, I asked him why the product is labeled as sport if the products are the same, and he indicated that the ingredients in the regular version and the sport version are the same, except the sport version contains creatine. After hearing this, I told Mauricio that I will go ahead and wait to purchase the product once the store has the sport version in stock (all other GNCs would allow me to order an out-of-stock item to my home, Mauricio did not). He explicitly responded by saying, "That doesn't make sense but okay”. He seemed very angered with the fact that I chose to wait for the sport version of a $10 multivitamin and as I proceeded to check out with my other items, I noticed Mauricio began bagging the snacks very harshly - it was almost as though he was throwing the items in the bag.As someone who has an extensive experience in the sales/retail/customer service industry while running a fitness business, I am extremely dissatisfied with the lack of customer service at this GNC. I absolutely do not and will not recommend this specific store to any of my clients, colleagues, family, and friends.@GNC corporate: please reconsider your staffing decisions at this location!
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January 2021 by Karishma Thakkar
Extremely poor customer service by Mauricio and severe lack of knowledge regarding numerous products. I DO NOT RECOMMEND THIS STORE TO ANYONE!
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September 2020 by AG Solutions Group
Thanks Mauricio ! Great knowledge Great Service !
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June 2020 by Raja V
Nice shop in Grapevine mall
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April 2020 by Melissa Grijalva
Vitamins vitamins
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April 2020 by David Flores
They have it all to keep you healthy and strong.
