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January 2024 by Juan Tamayo
Great prices
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December 2023 by ACV
This store should start having self service, self check out. I think they would have better outcome on sales. You see employees but no one offers to help. When you ask for help no one shows up, I spent a whole hour in store and no one offered to help. The store was empty, it was my self and another customer. Corp. should hire a new manager and train the staff some customer service skills.
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October 2023 by Phil Nguyen
Ordered 1 item here for pick up and they ended up canceling my entire order online instead of just canceling that 1 item that was not available.
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August 2023 by Insurinwithduren Durenjenkinsagency
I wanted to purchase a new set of clubs for myself to improve my game and went in to buy them on sale. The store did not have the steel shafts I wanted but offered me the graphite shafts instead for the same price. I jumped on the deal of the day. fast forward three weeks and graphite shafts are not good for my swing. I took them back and worked with management team, David and Kim. David took time and fitted me with steel shafts and we looked over different types and brands of irons. he found the best option for my swing and gave me a great set of new clubs, and took mine in on trade and made it right on pricing. Golf Galaxy in Grapevine earned a customer today. Lesson learned from golf experience, get a fitting and purchase the right clubs first. not the other way around.
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August 2023 by Kerry Webb
I went into golf galaxy at 3 o’clock in the afternoon on a Thursday. I spent 30 minutes trying to find someone who would help me demo a new set of irons. Finally a guy came over and tried to get another clerk to come help me. Second clerk said he was busy, so the first clerk set up two irons for me to try, but he did not tighten the heads. I could not hit the clubs because the heralds were loose.. Terrible service and nobody seems to want to sell golf clubs at the store.Dr. Webb
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April 2023 by John N.
Got a full set of custom length clubs from this store. Had to special order some of the clubs and the store added extensions to other clubs to fit my 6'5" frame. Dealt with a number of employees throughout the process and had a good experience with each person with good service. Clubs came in quick from manufacturer. First time purchasing from this store and would go back even though the store appearance looks older.
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March 2023 by Andy Lackey
I had an issue with a recent purchase I made at the Grapevine location. Julie was great and handled the problem quickly and professionally. Top notch customer service. She went above and beyond expectations. They have earned my business. Great store!
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February 2023 by Zachary Leonard
I got fitted for new irons with Skyler and he did a fantastic job. He was very knowledgeable, helpful, and detailed when doing the fitting. The irons were delivered with the wrong grips and he ordered the correct ones immediately and made it right! Skyler was great to work with and made my experience easy and enjoyable. Will definitely come here again for my wedge fitting.
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February 2023 by Rafael Chavez
Another great place for new AND used golf clubs…plus everything else, including lessons. Highly recommend this place. Friendly staff as well.
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January 2023 by Rj Saturnio
Manning is a sales lead here, and he is absolutely amazing! He did all my fittings and was so extremely helpful and fun to talk to. Even encouraged me when my swing was terrible, which was very often. Then the triple point for the credit card gave me issues and he worked for over an hour to resolve it! All the while still providing excellent customer service to myself and others. If you go here and have the pleasure of working with him your experience will be amazing! Then again everyone I have had the opportunity to work with at this store has been amazing! If you need help with anything golf, this is the store! Great people all around! The PGA pro Mike White is great as well! He did my putter fitting and he is very kind and helpful as well! Manager David also helped a lot with my triple points problem. Sales associates Ron and Craig are just a joy to talk to as well! Always a great experience shopping here!
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January 2023 by Evan Hamilton
Needed a putter grip in a pinch and was able to get what I needed, Friendly service from Scott was appreciated and overall selection of the store is good.
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September 2022 by Soo
Visited several times to buy golf club sets. Was assisted very well. Make sure to find someone from the front to help you out!
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September 2022 by Brian Smith
We’re newbs to golf and Julie took care of us. And it was great to be able to test the drivers before buying. Great store!
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May 2022 by Sam Gruhl
My first visit was excellent. I got fit for a set of iron & woods as well some putter recommendations. The staff was helpful, informative, and accommodating to my needs.However, I needed some extensions but into the clubs as I am a relatively tall gentleman. I was promised the club integrity would not impacted so I was happy they could meet my needs.On my first round with the new clubs, the shaft on one of my woods snapped during my backswing. I was incredibly bummed, so I thought I would take my club back to the shop to be reimbursed.The team told me I would have to pay for a new shaft. One team member told me since they weren't there, they can't verify I wasn't at fault. I am incredibly unhappy after spending over a thousand dollars on that set. They couldn't do anything to help me after I trusted them with a service they promised to deliver.
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April 2022 by Tigger Yimmer
It was one of the worst shopping experiences I've ever had. We spent nearly $700 but we were treated so poorly by the store staff. The manager, Jason, promised $60 worth of discount, but when we were checking out, he changed his mind and gave us only $20 discount. He snickered and belittled us when we asked questions. The cashier was so impatient with us that he didn't even give us enough time to select email receipt option and just printed a paper receipt. He didn't bag our items so we had to bag them ourselves. We had to buy the items that day so we bit our tongue and paid for them there, but how we were treated was so upsetting. I used to like Golf Galaxy, but after this experience, I'll never go back to this store or even Golf Galaxy in general unless there is change in store staff and quality of customer service.