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September 2025 by Will Travis
The service was performed right but the vehicle was returned to me two hours after it was told to me it would be ready. Not usually like you guys.
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September 2025 by Alan Black
Jackson was highly responsive and professional
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September 2025 by Jack Halter
Just had my 2021 F-150 in at Grapevine Ford for a recall. Jode is the service manager who took care of shepherding my truck through what proved to be a more difficult and time consuming fix than had been anticipated. She kept me informed on a daily basis and I greatly appreciate her. The problem is fixed and I’m fully satisfied.
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September 2025 by Abigail Miny
Jody was great and kept me informed…it really took to long on fixing it… 17days .. was told it would take 4 days..
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September 2025 by Grayson Sheridan
Fantastic support at Ford. Trevor was very helpful and did an awesome job. Would highly recommend
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September 2025 by Colleen Hobbs
Heath is always dependable and eager to help in all situations. Would be lost without his expertise and knowledge. He is efficient and always goes above and beyond the call of duty to ensure all is done with excellence. Pay him well and keep him!!
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September 2025 by anthony deleon
Great service. My sales guy Matt was helpful and not pushy at all. Had a great experience
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September 2025 by Head Pilot
Took longer than expected to change a simple battery but it got done.
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September 2025 by Maura Gast
Excellent care and service from Trevor this time and steady stream of communication throughout. I really appreciate the easiness of making an appointment, and the courtesy car wash is ALWAYS appreciated!!
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September 2025 by Eric Winnie
Jackson Harper was awesome! After a frustrating experience at another Ford dealership in Lewisville, Jackson completely turned things around. He was attentive to my concerns, provided fast and transparent service, and kept me informed throughout the process. I’ll definitely be coming back. my truck feels great and the experience was night and day compared to before. Highly recommend!
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September 2025 by Monica Housewright
Sam was amazing. I had to call 15 times to everyone from the reps to the general manager and no one would call me back. I finally went to the dealership to beg for help. I will never buy a Lincoln again. I needed safety things done and the service I received leading up to Sam actually helping me is actually very embarrassing for you company. I have already told everyone about my experience and to never buy a Lincoln of from the grapevine dealership in grapevine. Horrid experience with your service department to get safely issues taken care of.
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September 2025 by Rey Gonzalez
My service advisor, Joesph was very courteous and professional. After scheduling the appointment, everything was seamless with the procurement of a rental and the time line of the work.
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September 2025 by Paul Phillips
Great customer service, but it isn’t very fast. Over three hours for a scheduled oil change with a 8:30am scheduled time.
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September 2025 by Kathryn Helgason
I have always had such wonderful service here at Grapevine Lincoln. Heath knew we were taking a long road trip and made sure was in tip top shape for our journey.
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September 2025 by George Brown
Great service and support.
