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January 2024 by Darren Wickham
Fantastic Service! I travel 26 miles one way to avail myself of the services of Grapevine Ford. In my experience from purchasing my Ford new in 2014 to every major service appointment, they have proved trustworthy and competent. My service advisor Pete Roshell is excellent. He always keeps me informed and looks for the best service options for my F150. I highly recommend Grapevine Ford!
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January 2024 by Ryth94 T
Had a great experience here overall. I worked with salesperson Martin Trevino and he was very helpful in helping find exactly what I needed and provided me with great customer service. I flew to Dallas for the car I wanted and I wasn’t going to be able to make it for a few days so Martin made it possible for the dealership to hold my vehicle until I got there. Also worked with Willie Stephen’s the finance manager and he was a pleasure to work with. The car I purchased did not have a warranty and Willie was able to throw in a 1 year warranty on the house. Thanks again Martin, Willie and the rest of Grapevine Ford!
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January 2024 by Dale Dickerson
We really appreciate and love Grapevine Ford!! They were low pressure but very attentive and ready to help in all aspects of what we were looking for, how we wanted to pay, making the whole ordeal a smooth, seamless, low pressure, and high quality experience!. We had a great team to work with. Dion in sales, his manager Andrew, and Will the money man in finance. They listened, supplied choices in vehicles of our desire, and offered a great deal and freedom of finance on the final choice. We traded in our 2016 F-150 which we loved for a 2024 Expedition!!! Totally love all aspects of this experience.
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January 2024 by Daniel Stanelle
Jarvis is the best auto salesman anyone can hope for, working at a location that understands how to make a customer have no regrets about shopping with them. Jarvis was informative and straightforward from the get go, answering all my questions about purchasing a new car. I ordered a 2024 Maverick XLT Tremor right when the banks opened and, due to my desperation with not being able to get one built in 2023, tried to order through 3 separate dealerships. It speaks volumes that Jarvis and Grapevine Ford were able to get my order in that same day so my fears of production delays making my order not go through again were eased. Not only that, he accommodated me with my budget to make sure the car did not end up more than I signed for due to mark ups/additions. The rebate/discounts that he quoted me were applied at final purchase with not a hint of slimy dealership practices I've been treated to before. Throughout the 6 month waiting period he kept me informed with updates about the production schedule. When production started, he gave me updates for every delay and scheduling. When my vehicle finally arrived after multiple production delays at the plant, he gave me a walkthrough and made sure I was happy with the final product. I left the dealership with no regrets about my first new auto purchase, which is something that not everyone can say. 10/10 Employee working at a great location to buy a new car.
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January 2024 by Jose
Devin Bear was fantastic! I highly recommend him as your salesman if you are looking for a new vehicle.Unfortunately made a purchase with another dealership due to the specific vehicle I was looking for going off the lot before I could get to a computer (I was on vacation and doing an online sale since I'm not near this dealership)Devin reached out as soon as I inquired with detail to get back to him, the vehicle I inquired about(super helpful when you send multiple inquired) and he was extremely quick to respond from the moment we connected.He worked diligently with his manager and financing to provide all the details I needed and workout a deal for me that made sense and even added some value! I'd definitely consider working with them in the future and will recommend to others. Congrats to whoever was physically on the lot and beat me to a phenomenal vehicle!Thanks again!
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January 2024 by Nicole Bresnahan
Exceptional customer service. Had the pleasure of working with Rashard on the purchase of a new vehicle. He inquired about what my needs were and did not pressure me with things I did need. Found the vehicles that matched my needs and started the purchasing process. Negotiating the purchase price was the least stressful and time consuming I’ve ever experienced. Got a great deal on my purchase. All in all 4 hours and out the door. Would highly recommend Grapevine Ford to anyone.
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January 2024 by blake emery
Great experience with Maxwell my sales guy. Cool dude laid back not too pushy but he got me in the truck I wanted with the price I needed. Highly recommend going to see Maxwell at grapevine ford for your next car/truck buying experience.
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January 2024 by Warren McLaughlin
Mark Grabowski was an excellent contact at Grapevine Lincoln. He was patient with us as we narrowed down our vehicle dealerships/vehicles over a couple weeks time. Once we decided what we wanted, Mark went to work to find us a vehicle and was able to have it brought in from out of state ! We agreed on reasonable pricing and trade in values, making the whole process very comfortable. I highly recommend anyone considering a Lincoln to contact Mark
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January 2024 by Shawn OMeara
The entire team, salesman sales manager and finance provided a great experience. I would like to commend your entire team. They were all on point, especially Willie in finance, He came across as honest and accommodating
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December 2023 by Sage J.
Transmission started slipping about 3 weeks before moving to a different state. Obviously was stressed about getting it fixed in time. Took my car to Grapevine Ford and they were able to help me get it fixed before the move with plenty of time! Car runs great now! Great service and great people working here!
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November 2023 by Katherine L.
The absolute worst dealership I've ever dealt with. Save your time, money, energy and use literally any other ford dealership out there. Employees lie just to make a sale. Read ALL fine print and don't trust anyone here.Service department does not honor what sales people say they will do.Warranties are very 'shady'.There are never loaner vehicles available(even if u book months in advance).Wait times for anything are ridiculously long.Even a simple oil change- I cannot get in for over 5 weeks.I checked other ford dealerships- I can get in same day everywhere else. And the next multiple times slots and all week...But can't use another dealership or it 'voids warranty'.I would never have bought a Lincoln from this dealership because it it FAR from the 'luxury experience' they sell. Everything still goes through the ford side and customer service is subpar.I'm sad to report it's almost always a negative experience here. Frisco is great, Fort Worth is great, so is North Richland Hills. Not sure why this Grapevine location is so so bad.
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November 2023 by James D.
I wish I could rate the Grapevine Ford service department a zero!If you read the Grapevine Ford reviews on the major review websites, it is strikingly apparent that their primary focus is on the sale. Except for the flim-flam Finance Department, they seem to do a fairly decent job at selling vehicles. It difficult to comprehend how a dealership can survive while providing such incredibly poor customer service. I don't really have the words to describe it. Its breathtaking! First of all, you can't call there department representatives directly. Service calls are taken by some remote call center. All the call center reps can do is try to connect you directly to the service department. I tried four times today, and was never able to get through, so the call cener rep sent the Service Manager (Scott?) a message for him to call me. That was over three hours ago!I finally decided to the Five Star Ford service department. They, literally answered the phone, answered all my questions and resolved my problem in less than 15 minutes!
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October 2023 by Ana Navarro
I had the most pleasant experience purchasing a vehicle here.The service provided was truly outstanding.Gabby made herself available to answer my questions and handled my needs with such grace. During the financing process Mr. Nguyen provided much care and assistance, it was truly a pleasure to work with him. I’ve visited several dealerships in the area and by far Grapevine Ford made the whole experience smooth and humane. Definitely the best!
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October 2023 by Jonathan Directo
Great experience with Grapevine Ford. To start, Brandon from Sales were extremely helpful on our needs and questions about the vehicle we’re interested about. He is not a pushy sales guy. And would find a way to help us get what we needed. And at the end Joe from Finance was excellent. He walk us through what we need and he work with all the kinks to get what we needed to purchase this vehicle. Both are very friendly and respectful on our needs.All in all ,it was great and excellent experience.. it was smooth transaction and would highly recommended this dealer to family and friends. Thanks
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October 2023 by Janetta Sikes
The employees are always professional and polite. They made sure all my wants and needs were taken care of. I never had to wait long for anything and they were very attentive. They listened to what I was saying and understood what I was looking for. They put me in a vehicle that fits me well and I am very pleased so far. Madison my sales rep took very good care of me. Buying a vehicle there was a pleasant experience and I will use them again the next time I'm looking for a vehicle.I recommend them to anyone shopping for a car, truck, or SUV.Janetta