-
November 2023 by Bob Garbarino
All repairs done quickly and professionally. Great experience.
-
October 2023 by Kyle Hayden
Courtney was very responsive, knowledgeable, and a pleasure to work with! Highly Recommended!
-
September 2023 by Will S
I requested a two-person golf cart rental from Grapevine and that is what I received. However there are some key details worth mentioning. First, the cart had no windshield. Second, the driver-side handle to assist with entry/exit of the cart was broken off. Third, the storage basket in the back was broken allowing for items to fall out of it. My rental was just picked up and every cart on the trailer looked nice (including two Onwards which are nice), whereas my cart looked like it had been found in the back of the cart shed at a long forgotten golf course. Yes, the cart was functional but it was far from ideal. At no point in the rental process was I asked about or given the option to rent a better level of cart. Lastly, I spoke with three different representatives on the phone at Grapevine and in each case they sounded as if they were having a truly horrible day. By that I mean there was no cheerfulness in their voice, nor any pleasantries exchanged for doing business with them. It should be noted the gentlemen who delivered (Nick) and picked up (Larry) the cart were very pleasant. Overall I'm quite disappointed in the quality of cart and demeanor of service I received and I am doubtful I'd work with Grapevine again for either a rental or purchase.
-
September 2023 by Monte Mahan
I have not posted many reviews but I had to do this. Grapevine Golf Cars went out of their way to help me.I bought a new cart, had it for a couple of weeks and it road a little rough with my bad back.I talked with Kelley who sold me the cart and she just said no problem we will take care of it.Bottom line they got me a new cart that was raised and has 4 shocks on it and I feel, a nicer one then I had. Now that is customer service.Larry, who is in charge with delivering the carts and taking care of them went out of his way to make sure I was happy.Don’t waste your time with other cart companies, Grapevine Golf Cars is the best.Thanks Kelly and Larry.
-
August 2023 by Jake Boegemann
Great place with good service. I had to custom order my golf cart and they even offered to let me use one of theirs until mine is in. On top of that they are delivering the loaner to me even. I will be buying my next cart from them too.
-
July 2023 by Conner Crawley
Ordered golf cart for our property, they told us 3 weeks. We waited a month and a half and finally called. The lady who answered said she didn’t know where our golf cart was and that she would give us a call back in a minute with an answer. Never got a call back. Then we called the next day and she said that they gave our golf cart to another property and we would have to wait on a new one for who knows how long. Communication is terrible, and just seems like a very unorganized operation.
-
May 2023 by Lisa Winn
First the good — they did a good job and made everything very tidy.Now the Not-so-good. I called to have a lithium battery installed. The owner answered and took my order but never did anything with it. After several days I called back and got someone else who did take my order. It took over a week for them to pick up my cart. After two weeks I called to see the status. The gal said I should be able to have it in two days. I asked about a sun visor. She said she would email me an option. I never received it. A week later I called again to ask about the progress. I was told it was finished. The original quote was $3,200 plus labor. The bill came to over $4,700!!!! The labor was almost $700!!!!! I paid my bill but was never contacted to determine a good time to deliver it. I was away from the house and saw on my ring camera that someone was at my door. They delivered my cart and it sat outside until I got home. If I had been on a trip it could have sat out there for days. Luckily I got home later in the day and was able to put it in the garage before the severe weather hit.I do not recommend Grapevine Golf Carts.
-
May 2023 by Jorge Salazar
Service was great unmatched . Love the staff they were super helpful , thanks to Courtney, Darren and Kelly .
-
May 2023 by David Pope
Larry had come to my house and helped service my new cart when I had issues. Extremely professional and helpful.
-
May 2023 by Andy Gabehart
Great Service every time. Love doing business with them.
-
April 2023 by Ryan Reynolds
These guys were such a great help to me. I've called so many shops in the area with all of them not willing to even speak to me on the phone to attempt diagnosing my issue. Grapevine not only spoke to me about it, but gave me great advice on what I should do next. Awesome experience just speaking to these guys on the phone! If you have a problem with your cart, give them a ring!
-
February 2023 by Tracey Camier
The staff and employees who take incoming calls are unprofessional and rude. Offended by the lack of response and care and consideration as they have none. Would not recommend or ever do business here.
-
August 2022 by Fred Peters
Larry was awesome providing quick and great response to my cart needs.ThanksFred
-
July 2022 by larry gaines
Poor communications on scheduling of technicians. Follow up is practically non existent. I see Terry gets very positive reviews, I wish he was our account rep so maybe i wouldn't have to skew the curve with my rating.
-
May 2022 by Peter D
Great staff and customer service!! Would recommend!