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December 2025 by Hassan Youssef
Fernando helped me to get my Lincoln Navigator Reserve L the process was very simple and clean no hidden fees and very good onboarding process and after sales support.
Craig from the finance team was very organized and informative.
My overall experience was very good
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December 2025 by Cami Bengston
We had the best experience at Grapevine Lincoln. From beginning to end Scott Marvick made it so easy! He is so knowledgeable about the cars and he was so great at explaining everything. His communication was excellent! I would definitely recommend this dealership and Scott! I love my new Nautilus!
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December 2025 by George Herrera
What a great experience we received at Grapevine Lincoln, very happy with our new purchase and the support from the staff was fantastic, smooth easy quick financing process with no gimmicks or pressure sales, Miguel was the best, we consider him a good friend and someone we can count on for any future questions or issues concerning our new purchase. They are the best part of Ford.
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December 2025 by Alvin Johnson
My wife and I worked with Mike Winters on a used Avaitor deal on 12/6, however after deep conversations with my wife over the week we decided to buy a new Avaitor instead! On 12/8 we made Mike Winters aware. Mike was not offended, he actually was the exact opposite of what I assumed. Mike made the seamless transition from a used car sale to a new car sale to Mike Massey. From there both Mike's have made my wife and I lifetime Lincoln customers aka(family). Mike Massey has been a man of his word since the introduction. Thank you Mike Winters and Mike Massey for making our buying experience a 5 STAR EXPERIENCE at Grapevine Ford Lincoln!
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December 2025 by Christine Williams
Michael Massey was great and showed me everything I needed to know about my new vehicle. Greg the finance person was great too!
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December 2025 by Kim Holmes
We just purchased a new vehicle and everyone was so nice, and they gave us great pricing. Mario, our salesperson, was exceptional. He was professional, very knowledgeable about the car and kind. It was a great experience.
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December 2025 by Gary Frazier
Great service! Michael Massey is so customer service oriented and knows his product. He took time to throughly go through the new procedures on my new Lincoln Aviator. I give him an A+!
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December 2025 by Kent Boston
The entire purchase experience was low stress and professional. Mario listened to my needs and desires and found me the perfect SUV.
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December 2025 by john winder
We had a good experience and felt like we got a fair deal. Mario, our sales person, was very knowledgeable about the vehicle we purchased and was very helpful. He was great and we would recommend him to anyone interested in buying a Lincoln.
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December 2025 by austin bass
Very good experience. Got a great deal and would recommend to everyone!
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November 2025 by Shannon Kornegay
Mario was a super sales consultant!! Was not in the market for a new vehicle, just looking at Lincolns to see what changes had been made. The offers Lincoln has right now and the Aviator inventory changed my mind. Mario is very knowledgeable and patient and he was fun to get to know. Thank You Mario for a wonderful experience!!
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November 2025 by Preston Spears
Excellent car buying experience. From sales to finance the process was relatively painless. I will be referring friends and family to this dealership.
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November 2025 by Marker Grabowski
Ask for Heath to be your service advisor. He is swift, reliable, professional and genuinely cares about people.
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November 2025 by Linda Weichert
Fernando and Grapevine Lincoln get 10 stars from us! They were a pleasure to do business with and Fernando went above and beyond to deliver our new Nautilus!
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November 2025 by daniel d
UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked at since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19.
Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.
