-
September 2024 by kimberly brookins
My new car has been with their service department going on three weeks with empty promises of when it will be done. They have the part, but have not completed the repairs for some reason. Every time I call to get an update, I'm given a different date. It is extremely frustrating.
-
September 2024 by Jeff Wilson
Great buying experience. No pressure and a really professional salesman. In and out in less than an hour.
-
September 2024 by Carlos de la Garza
Quick to sell you a car, non-existent if you need anything afterwards that is covered under warranty.
-
September 2024 by Jim Brooks
The entire buying experience was top notch. Great a great deal on a new Navigator, and it was worth the 5 hour trip to get it. Our Sales Rep Matthew and Finance Rep Greg couldn’t have done a better job, and we love our new car.
-
August 2024 by Adra Barnes
Tony reached out in a timely manner after my online inquiry. He sent a video to introduce himself prior to our meeting. During the purchase he was friendly, professional and very knowledgeable about my new vehicle.
-
August 2024 by Are Jay
This new guy Brendan has terrible customer service skills. I wish Bob was still there he was so kind and caring and when he told you he was going to do something he would. Brendan on the other hand does not and just wastes your time and gives you the run around.
-
August 2024 by Regina Jansen
Pretty crazy that when you have a scheduled appointment to do a diagnostic that they have to keep your car for a week after Brendan said he would prioritize my vehicle because I am currently going through cancer treatment and need my car to get to my appointments in dallas and they don't give you a loaner car! Just called to check the status on my car and he stated it would be 5 days before my car would even get looked at so I missed my cancer treatment appointment today when I could've had my car this whole time cuz it's just sitting there in the parking lot!!!!
-
August 2024 by Grace Wren
Tony was an angel. He showed me the vehicle and answered all my questions without being pushy. My schedule made it difficult to go in person for paperwork and they worked with me to do as much remotely as possible. I highly recommend Grapevine Lincoln.
-
August 2024 by Johnny Gutierrez
We have always had a great experience with Lincoln Grapevine. Michael and Tony are very good to work with!
-
August 2024 by Judith McKinnon
So disappointed in this service department. We had to take our Lincoln to another dealership for repairs that were done incorrectly at this service department. They repaired the problem. I'll never use another Lincoln dealership.
-
August 2024 by Chani Cordero
Low threat sales, My salesperson Sam contacted me on the phone he gave me an estimate, picked me up from my hotel, and honor the price that they quoted.
-
August 2024 by Arthur Lozano
Mark, Tony and Greg worked together as a team to make our new car experience great. We could take our time and all questions and requests were satisfactorily answered.
-
August 2024 by Krystie Chisolm
Between Chris and Greg, my car buying experience with Grapevine Lincoln has been amazing! We have purchased three cars from them in 8 months and would recommend them to anyone! If they know your goals, they’ll help you make it happen and be completely honest and transparent at the same time. They aren’t pushy like so many others I’ve dealt with in the past. Thank you both for your kindness, support, and honesty!
-
August 2024 by Reed Cagle
Great service and made the buying process a breeze! Even delivering my new Navigator to my office!
-
August 2024 by Mike Stevens
We worked with Michael Massey on the purchase of a new Nautilus. Very professional, knowledgeable and buying experience was one of the best. If you are looking to buy a Lincoln, Michael is highly recommended!
