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December 2025 by Jada Arredondo
I called ahead to see if I could trade in a damaged bag and the operator was incredibly kind and helpful to get the information I needed. When I went in person today, a young lady at the door and the manager were quick to assist me and were able to trade out my bag for a brand new one. My overall experience was wonderful and I strongly recommend anyone to come here, and Kate Spade is very blessed to have this team of people at this location.
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November 2025 by Abhinav Pachpute
I visited the store on 13 November, and the operator Cynthia added a donation charge to my credit card separately from my actual purchase. When I asked for a refund, she refused and directed me to customer service. Customer service then asked me contact back to the store.
my money was taken without my consent and passed off as a donation to your non profit organization, which is unacceptable.
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July 2025 by Jo Chowdary
Sarah is very friendly and helped us all the way through selection to billing. Great job š
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December 2024 by Globe Trotter
Mandy at the counter really bad behavior
Customer before me came for exchange she was like why do you buy of you don't like it
Customer got it as a gift it was big for her
My turn I had a sore throat and was talking slowly she was like I had a mental problem and couldn't understand what was she saying
Happy to take my $300+ for a purse
Behaving like I should be grateful for shopping at the store
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December 2024 by Michelle Parra
Didnāt feel welcomed and wasnāt happy with the customer service that I received from the manager Sara, will not be returning to this location.
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November 2024 by K M
Omg thank you so much Amy for helping me with my friends engagement gift. You are literally the best!!!! You made this so quick and easy!!!
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October 2024 by EV
Rude staff and manager. Asked for them to price match and they were making faces. The reason why Kate Spade provides offers is for customer to avail, but if you have to make customers feel bad about using their offers, the whats the point of even sending those. T
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September 2024 by Lanequia Brewster
I had an exceptional shopping experience thanks to Sabra! Despite the store nearing closing time, she provided top-notch service with a smile. Sabraās knowledge about the purse and shoe collections was impressive, and she went above and beyond to assist me with my selections. Her kindness and expertise truly made my purchase special. Iām thrilled with my new purse and shoes and grateful for the fantastic service Sabra provided. Highly recommend!
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September 2024 by Tami Moncrief
Everyone at the store was friendly. Haley was super helpful, she helped me pick out a purse and offered suggestions. Thank you Haley,
Tami Moncrief
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August 2024 by Christine Hooker
The store is nicely presented and our salesperson was delightful.
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May 2024 by Samm James
Hailey made sure we got just what we wanted for our mom for Motherās Day. This store has incredible deals and is a great place for shopping for yourself and loved ones.
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May 2024 by Blonde But Brunette
I had to make a return and the assistant manager rudely through her headset said , āugh, we just had a returnā. I could tell she was madā¦ extremely unprofessional and rude.
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April 2024 by Deepthi D
Very immature manager .. I have asked couple of times before purchase for price match she said yes and after getting the bill . She didn't match it actually.She said final sale like online and didn't match that bill at all. Ringed up to actual price.Never purchase from this store without online checks. Go back to online for cheaper price than instore.While I was there asking ....this lady is dancing .. to the beat and not even caring on customer ask.
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March 2024 by Nicole Douglas
The salesperson confidently stated that I would be back for that green bag. When I came back. I said."You're were right. I didn't find anything close or at a better price.
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February 2024 by nicholas zabel
Their worker Andrea is horrible very rude and unprofessional they need to get rid of her
