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October 2023 by Holly Witt
Nancy did a wonderful job on my nails. I had a wonder pedicure as well.Services: Foot massages
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September 2023 by Sara K
I am absolutely appalled by the way in which I was treated today at Lovely Nail Spa. I have been coming to this salon for years, and I couldn’t help but feel disappointed by the poor customer service and utter lack of disrespect I received today. My friend had made an appointment for the both of us today at 4 pm. We arrived at exactly 4 pm and I was told by the man at the front that someone had called and cancelled our appointment. We asked who called, and he said someone named Arielle. Mind you, neither of our names are Arielle. When I asked him which phone number was used, he said he didn’t write the number down and didn’t know which number it was. But he reassured us not to worry and stated that he would be able to still do our nails for us. I sat down and he used the drill to take off the design that I currently had on my nails. He said someone would be with me shortly to do my nails and asked me to pick a nail color. I picked the color, since I already knew what I wanted, and I sat for over 40 minutes waiting. When I asked again how long it would be and if someone was coming to do my nails, he kept alluding to me that “someone would be with my shortly”. But he did not give me a time on how long to wait. I waited another 25 minutes, and even then he said someone would be with me soon. It had been 1 HOUR AND 5 MINUTES at this point where I was just waiting. I decided to leave and still nobody had completed the take off service that someone had started on my nails. Additionally, while I was waiting, not a single employee was kind to me. The customers around me were offered something to drink, and were treated so pleasantly, however, I sat there with my phone in hand, pretty much ignored the entire time. I have never been treated this poorly before in my whole life. I understand the wait if I was a walk-in, but I ALREADY SET THE APPOINTMENT A WEEK AGO, so why did I have to wait so much? And why did the employee not tell me how long I would have had to wait? If the employee had simply communicated to me that I would have to wait x amount of time, I would’ve gladly left and came back or waited patiently. It’s the constant lying and mistreatment that really hurt me. It’s a shame since I did enjoy how my nails were done here and I hate that now I’ll have to look elsewhere.
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June 2023 by K Will
My experience overall was great. Teresa does THE BEST acrylic toes I've ever had. I'll definitely be going back. They're typically busy so appointment is best.However, the reason this is not 5 stars is because there was a young nail tech sitting next to her while she was doing my toes who very obviously pointed, stared at my feet, laughed, and said something in their native language. She did this MULTIPLE times throughout my service. It felt humiliated and I was ready to go. The only reason I would come back is to see Teresa.
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May 2023 by Rebecca Storer
The nail tech are so nice and they did their job to perfection. Love my nails!Services: Pedicure
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February 2023 by Nicole Martinez
i walked in for a pedicure and the service was amazing! i wish i had gotten the name of the nail tech who did my pedicure but she was fantastic. the place was clean and everyone was very friendly.Service: Pedicure
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February 2023 by Csarenal
I love this salon. Very professional team and artistic. Theresa and Pi are the best!
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December 2022 by Carol E.
Sweet people and very talented! It's my go to for nails and I recommend them all the time!
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November 2022 by Mel Copeland
I go there monthly for pedicure. I'm Diabetic and the girls there do a great job taking care of me. My docto agrees.
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October 2022 by S Suarez
Their staff is amazing. Will always remember your name and greet you like you’re part of the family. Have never had a bad experience here
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July 2022 by Sandra Ramsey
I was a walk in client and the staff was friendly and did a great job in my nails. The guy who did my nails was very kind. I like their prices and the quality of their work. The salon is very relaxing and the decor is beautiful and calming, I will be back for a pedicure!Service: Manicures
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May 2022 by ELSA C
Unsanitary and old products. Dropped tools on floor and picked them up to use them on me anyway. Had to remind him of proper procedure. I ended up with a sore spots on my cuticles where he over cut. Hard ?
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April 2022 by Jazmine Davalos
I can't express enough the AMAZING experience I had here!!! I've NEVER been to a nail salon like this one. Everyone was friendly and HAPPY which you don't find at every salon! Nancy took care of my friend and she did fantastic. Phi (I hope I'm spelling correctly) did the best job I've ever had done on my nails!!! Absolute PERFECTION! I will never go to any other salon as long as I live in the area. This is the best salon in DFW.
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April 2022 by Kristen Avers
This place is amazing. The techs here make me want to get my nails done and it always comes out so beautifully.
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April 2022 by Kelly Stephan
I love this place. Its clean and they are very nice. They remember my family and what we like. I usually make an appointment.My daughter always has long detailed Pinterest design nails and they can always do it. They are amazing with design.
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April 2022 by Solange Pincay
Prices are okay. Their products are old. I did a gel mani and lasted me 3 days…. Not to mention that the service was extremely fast but not well done. The place is very very small so be ready to inhale all the fumes from the nail products.
