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September 2023 by Lauren Parker
I am getting married in a couple of weeks and wanted a practice ‘natural’ look. Paris KNOCKED IT OUT OF THE PARK. Their attention to detail and wanting it to be just right was felt and demonstrated in the final look. I learned so much from them about lip gloss, bronzer and eye liner application. I can’t wait to try these tips and tricks on my own. Thank you, Paris!! You made my week!
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July 2023 by Tracy W.
I entered this store/kiosk on July 28th around 2:00 pm, just killing time and noticed that neither of the ladies in the store spoke, no hello..no can I assist you? NADA! I watched a few other ladies walk in. The tall lady whom I believe is transgender went over to help her but disregarded me.Possibly because I'm an older woman in my 50's...not sure! But still CUTE and Slaying it too boo boo kitties! All the while I never saw her or the Caucasian young lady with brown hair who worked there ever smile or look remotely like they enjoyed their jobs!! Unfortunately, I did not get either of their names.I had to flag the brunette down to ask a question and she begrudgingly helped and then rang me up. I told her that I had never experienced HORRIBLE service at MAC until that moment in time and that I would be writing a review about it. I left her with a very confused look on her face!!Management, MAC is an iconic brand and every employee should act like they love what they do instead of looking as if they wished you would have never walked in the door! Literally, that is how the energy felt...uninviting!!! These 2 employees will surely make you lose money!!! HORRIBLE SERVICE!!!
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July 2023 by Valerie R.
I had 4 hours to kill at the airport, and decided to go to MAC. Crystal and Jam were total sweethearts and Crystal helped me with my blush+highlight shade. They were very helpful and didn't make me feel pressured or rushed, like I usually feel in cosmetic shops. In the end I bought a Mac fix plus radiance, since money was tight at the end of my trip and I still have blush and highlight I need to hit pan on before I buy another. Additionally, I saw Crystal helping an elderly man pick out St. Germain lipstick for his significant other (a task that took over 20+ mins, she stood there and gave him recommendations, swatched things for him, and was so patient and sweet.) it truly touched my heart. He left happy and very satisfied too. If you're ever in the DFW airport and need help, this is the store to go to. Crystal and Jam are my girls!
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July 2023 by Rachel C.
If you are over 30 and want to be treated disrespectfully, you should go to this store. I asked for help and was barely helped. I asked my daughter why they were so rude to me and she said it's because I'm old.
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May 2023 by james drouillard
I did not have time to go get my foundation before I left for vacation. But I just happened across this MAC in the Airport and the young sales rep at the counter color matched me perfectly and was extremely pleasant and knowledgeable! Whoever y'all got working there today at 9am deserves a raise!
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April 2023 by stibaly alba
Wow!! The attendant at this MAC is horrible and has the worst work ethic I’ve ever seen. I got there Terminal A store at 7:42pm she had just started closing up. I told her I just needed 1 thing and she said that she closes at 8 (website said 9). I told her it was 7:44 and she said she still needs to go to the bathroom so she’s closing early. I’ve been using MAC exclusively for decades, but lack of customer service is concerning. I noticed another negative post about this attendant. It doesn’t appear like MAC Corporate cares about its customers’ experience since they’re allowing people like this to continue representing them.
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August 2022 by Erika Madrid
I was DISCRIMINATED against by the MAC sales rep that refused to give me her name and turned her name tag around so I would not retrieve her name was extremely rude and inappropriate. She assisted two other ladies of different race and class according to her standards as mentioned on the video I recorded of her yelling at ne and telling Mr she DID NOT CARE! This type of profiling has never happened to me at any other MAC store. I have been a customer for over 25 years and will continue to be.
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June 2022 by Maria B.
What a wonderful retail experience. I was assisted by Paris, she was so patient and attentive, she helped me find all the products I needed and more. The stock is limited but the store was impeccable. Paris recommended a great product to use while flying as a primer, all day hydration that also has vitamin C. Highly recommend to visit this store if you are in the course A at the Dallas Forth Worth Airport. Plus take advantage of the 40% discount while it last ;)
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December 2021 by Wanda Dade
I was rushing of course and left my lip gloss. I walked into Mac and a gentleman by the name of Carlos was so helpful. He was not pushy and he listen to questions I was asking. He answered with complete honesty. His customer service was impeccable! Thank you Carlos!!
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September 2021 by Ew Ew
Site says "open at 7:00 am".... annoying to find it's close and no posting of open hours
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July 2021 by Jocelyn Gomez
Derrick is my Go2 worker here at this location.I have never seen such a understaffed MAC since shopping at MAC. People (some demanding people) need help trying on, having questions, getting their product, price checks, exchanges & checking out .. It is not fair to have two people taking the heat when normally stand alone at. MALL MAC stores have at minimum 3 workers at all times. In slow low traffic stores such as Macy’s I have seen 1 worker during “lunch” times.. Derrick should be a manger based off how he carried himself during what I have seen one of the most high stressed low staffed situation such as this day( which was no holiday or special sale day) Literally over 9-10 people all with questions, exchanges and price checks. He was running around with such a sweet demeanor the whole time helping three -four people at a time. Huge kuddos and for that I will be back on to work with him during his hours. One star lost for the general manager In charge for letting this happen.
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June 2021 by Dr. Kenny K
Not a full selection
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January 2021 by Wendy Macy
I wanted to leave a review for the C terminal Mac, but couldn’t find it on the map. I also wish I had the name of the awesome employee who helped me yesterday. She was so knowledgeable and helpful in a way she could help me pick out the right foundation type and shade for me without having to try them. When I put them on at home it was everything I wanted and the shade was spot on!Plus they were running a sale so I got a great deal! Thank you Airport Mac C terminal!
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January 2020 by Amani Wacasy
Loved the store and help
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December 2019 by Bailey Elise M.
I had a long layover in Dallas and had a chance to spend some time here. This store has a surprisingly large range of products for being so small--definitely more than you would find in a typical mall MAC in a department store. The staff here were SO helpful and since they weren't super busy when I was in, they offered to redo my entire face of makeup to show me some products and colors I hadn't tried before. They even put some things on, decided there were other things they wanted me to try, and re-did their own work. I was really impressed with the service and had great chats with the women doing my make-up, as well. I had just popped in to buy the same foundation powder I normally use, but ended up with a few fun new lip and eye colors I am still regularly using and get lots of compliments on. If you need help or want to try anything at all, or just want a second opinion, definitely just ask!
