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December 2022 by Biresh Patel
I was disappointed with your 3000 Grapevine Mills Parkway store after waiting 15 min the queue, and the store manager Rocha denied a #giftcard as a form of payment on #blackfridaysale2022. Now, I got a perfect reason not to visit your store on any day. Billing was super slow, considering the Black Friday sale. The manager was not attentive. There is much to improve for customer service to remain meaningful in this competitive market.
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September 2022 by Stiggers Jr
Great Customer Service from Karina, the store manager!!! I order three pairs of shorts in multiple colors online. I received my online order today and the shorts were a little shorter than I like. Furthermore, I called Into Nautica, grapevine mills, location and Ms. Karina, was accommodating from the start. I ask for the 10” Inseam shorts and promptly placed me on hold and looked for my sizes and held them for me until I was able to get to the store and exchange the shorts. Ms. Karina, Was professional and friendly with the other customers as I was waiting in line she had a smile on her face and very helpful even discussing the Nautica and Lucky Brand merger, and I wasn’t aware of that! I shop at lucky brand as well. Ms. Karina, keep up the great customer service, it goes along way with people seriously.
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June 2022 by Champ Jr
Great Customer Service from Karina, the store manager!!! I order three pairs of shorts in multiple colors online. I received my online order today and the shorts were a little shorter than I like. Furthermore, I called Into Nautica, grapevine mills, location and Ms. Karina, was accommodating from the start. I ask for the 10” Inseam shorts and promptly placed me on hold and looked for my sizes and held them for me until I was able to get to the store and exchange the shorts. Ms. Karina, Was professional and friendly with the other customers as I was waiting in line she had a smile on her face and very helpful even discussing the Nautica and Lucky Brand merger, and I wasn’t aware of that! I shop at lucky brand as well. Ms. Karina, keep up the great customer service, it goes along way with people seriously.
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January 2022 by N8 DeMatio
Great store. Has a total new layout with the best deals.
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December 2021 by Mrs. Review Queen
Nice & Clean Store, Great location, Super helpful & friendly staff. My family and I had a wonderful experience. I would recommend shopping there and definitely go back.
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October 2021 by N8 DoggyDizzle
Great store. Has a total new layout with the best deals.
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August 2021 by Jose Marin
Different clothes, different prices, it was good
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July 2021 by Roger Fritz
I love this store but selection of sizes and styles are lacking.
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July 2021 by abraham gabriel
Nice selection
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June 2021 by Mister Coleman
Didnt find any shorts that fit but overall All was well
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May 2021 by David “Dave” Lowry
Great selection of Nautica products. I had to dig a little for my size. They were very forgiving for the disarray I left. Prices are great also. Highly recommend them. I'll be back!
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May 2021 by Joseph Czaplicki
A man named Mark, has terrible dad jokes!!
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May 2021 by Mark Hatala
This place is AMAZING! Marc and Leyser are top notch Managers! Can wait to go back and pick up more polos!
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May 2021 by Andres
Great clothes and great people. Didnt get their names but the 2 hispanic dudes were a big help for me and my wife
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May 2021 by Salem Shehadeh
Very helpful staff